We're based in Melksham, Wiltshire, England ... which might be a long way from your office in (for example) Munich, Germany. Our courses are very specialist, and you would like us to run a course for you at your office; clearly, it's going to be less expensive for one person to travel from England to Germany and stay in a hotel than for 7 or 8 persons to travel to the UK and stay over.
Should we charge you for our travel costs? Yes - we have to. If we didn't, our prices would need to rise for everyone, and we would spend all of our time on intercontinental travel, giving courses in impractical far-flung locations. We have, however, made a decision that we will NOT charge for the tutor's time while travelling; a somewhat unusual decision that benefits customers who are not close to our office. Taking the Munich example, our tutor needs to travel out the day before the course starts, and return the day after - so a 2 day course takes up 4 days of his time. (We bring equipment, books, etc., with us, so we have to drive rather than flying).
Customers are uncomfortable placing an order without a firm total price - but we cannot know what the actual costs we incur when travelling will be until the actual dates of the course. Further, some of the costs (such as vehicle tax and insurance) need to be spread fairly and the calculations would be quite complex. Therefore, we use a FIXED EXPENSE QUOTATION system. If you request that we run a course at your office, we'll give you a set figure for expenses irrespective of what we actually spend; sometimes, you'll end up paying a little less than our actual costs, and sometimes a little more.
As well as letting you know what you're going to spend ahead of time, our scheme ensures that we can use appropriate travel facilities. We used to allow our customers to pick up the bill for our hotel and not charge that element to them, but a few incidents lead us to discontinue that scheme; our tutor will NOT give a good course if he stays with the course booker's uncle 40 miles from the training location across a busy urban area, and has a room that overlooks a haulage yard where lorry engines are serviced between jobs starting at 3 in the morning. YES - that has happened!
Note This sample calculation is no longer current, but the principles still apply. Many travel expenses are actually reduced from 1.1.2007, but we have increased the minimum number of delegates for on site courses.
Let's take that example of expenses for a two day course in Munich:
1. Travel. We charge at 0.63 (pounds) or 1 Euro per mile. That rate came from the UK tax office as a realistic amount that an employee may charge his employer for use of his own car on business several years ago ... and the UK tax office is NOT noted for its generosity. It includes allowances for fuel, servicing, insurance, depreciation, etc. Distances are something that could easily be argued about, so we take the straight line distance from our office to a midpoint in the country concerned (or in the postcode area in the case of a UK course). For Germany, that means that we use a figure of 565 miles from Melksham to Frankfurt - so that we tend to undercharge for a course in Munich, and overcharge for Aachen.
2. Ferry crossing. If a ferry is required, we charge 150 pounds (250 Euros). You may see much cheaper deals available, but they tend to require the traveller to be away over a Saturday night, for 24 hour trips, or for crossings in the middle of the night.
3. We charge 95 pounds (160 Euros) for each night that the tutor stays away. This includes room, evening meal, breakfast, and also the extra costs incurred in checking email and dealing with other business issues away from the office. For London, where hotel rooms are much more expensive and there's extra costs such as parking and the congestion charge, we now add a further 30 pounds.
So - a two day course in Munich:
Drive 565 miles x 2 at 1.00 = 1130.00 euros
Ferry = 250.00 euros
Three nights away at 160.00 = 480.00 euros
Giving an EXPENSE QUOTATION of 1860.00 euros
Drive 565 miles x 2 at 0.63 = 711.90 pounds
Ferry = 150.00 pounds
Three nights away at 95.00 = 285.00 pounds
Giving an EXPENSE QUOTATION of 1146.90 pounds
We can quote and invoice you in pounds or Euros (or US Dollars) - it's your choice; by default, we quote in pounds for the UK and Euros for courses elsewhere in Europe. Our pound (sterling) prices are (at present) reviewed annually with changes taking effect on 1st January, but we may revise prices in other currencies more frequently if there's a major change in exchange rates.
Once a course has been booked at a certain price, that price is fixed even if our prices increase before the course is actually run.
See also On site training
Please note that articles in this section of our
web site were current and correct to the best of our ability when published,
but by the nature of our business may go out of date quite quickly. The
quoting of a price, contract term or any other information in this area of
our website is NOT an offer to supply now on those terms - please check
back via our main web site
On Site courses 
Python, Tcl, Lua and other Open Source programming courses for 2018 - (2017-12-31) 
A year of changes for Lisa and Graham Ellis, and Well House - (2017-05-27) 
Training course and hotel room prices - 2016 - (2015-12-31) 
Well House Consultants - course prices for 2014 - (2013-12-26) 
Using your own laptop on our courses - now even easier! - (2013-07-05) 
10 reasons why I travel the night before a course starts - (2012-12-10) 
The course must go on - improvements to tutor travel plans, with immediate effect - (2012-10-17) 
Changing face - Filton - (2012-05-01) 
Back in Cambridge to give a Lua course - (2012-04-09) 
Training Classes - should the training company provide a system for each delegate to use? - (2011-01-18) 
Lua, Tcl, Python; Worldwide training classes - (2011-01-14) 
On site course - travel and accommodation expenses - (2010-09-14) 
Public (scheduled) or private course? Book direct, or through a third party? - (2010-08-19) 
A course review - for the tutor to complete - (2010-06-14) 
Binary data handling with unpack in Perl - (2010-06-10) 
Floor to ceiling - (2009-07-30) 
Lua training class in Spanish - (2009-07-29) 
httpd, Tomcat and PHP course enhancements - (2009-02-14) 
Reception - (2008-09-01) 
Cambidge - Tcl, Expect and Perl courses - (2008-04-04) 
Perl, PHP, Python, Tcl, Linux, MySQL, Ruby courses ... - (2007-12-09) 
Cue the music, I'm happy. - (2007-01-09) 
You cant - (2005-09-08) 
Fair system for travel and accommodation expenses - (2005-09-07) 
Central London Courses - Perl, PHP, Python, Tcl, MySQL - (2005-07-18) 
Dress for training - (2005-03-10) 
Off to Munich - (2005-02-13) 
Setting up a training room for a course - (2005-01-27) 
Just provide a room and the students - (2004-12-03)Solutions centre home page
You'll find shorter technical items at
The Horse's Mouth
delegate's questions answered at
At Well House Consultants, we provide
subjects such as Ruby, Lua, Perl, Python, Linux, C, C++,
Tcl/Tk, Tomcat, PHP and MySQL. We're asked (and answer)
many questions, and answers to those which are of general
interest are published in this area of our site.