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A person of few words

6U, 40 degrees C

That was a typical answer from John, who provided my "third level" technical support a few years back when I looked after the RasterFlex family of Graphic boards for Sun Workstations. The answer told me all I needed to know (but nothing else!) and would have left my European customer base feeling that it had been barked at them, and fearing to ask for any detail or clarification (such as "is the 40 degrees a sea level spec?"). Get to know John, meet his wife and baby in when visiting the parent company in the USA and you realise it's just his way; a clipped response of few words, with no extra provided - and yet he would go out of his way to resolve questions and issues and his real persona was not what was projected in his email.

I have to say there are times that a short email does say enough, but I send a longer one. And there are times that copy lists can get too long for their own good. But I really appreciate being cc'd / kept in the loop and to receive emails with just a bit of padding - otherwise I end up with this feeling - often groundless - that I'm hanging on by my finger tips and there's no safety net.

John - I hope your life's going well. If you're ever bringing the family to show them our old stamping grounds with Vitec and Connectware, I hope you'll let us know and look us up. And I hope your email will say enough so that it doesn't fall inconspicuously between all the others.
(written 2006-03-18, updated 2006-06-05)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G501 - Well House Consultants - Customer Service
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
  [4078] Train works for me! - (2013-05-02)
  [4077] Palty or Parliamentary? - (2013-04-30)
  [3835] The Information age - not yet truly with us? - (2012-08-12)
  [3808] Can you put names to faces? - (2012-07-19)
  [3378] New product - ensuring that supply matches demand - (2011-08-03)
  [3294] It's not just about the jam in the sandwich - (2011-05-19)
  [3271] The importance of feedback - (2011-04-30)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3073] Customer Service - the boundary - (2010-11-27)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [2880] Getting in touch - Please allow me to see you when you are online - (2010-07-21)
  [2650] Getting a phone line changed ... - (2010-02-25)
  [2530] Taking a knock over Santa - (2009-12-08)
  [2258] Questions I have been asked on answering the phone - (2009-06-26)
  [2236] Alumni - revisiting and supporting the old University - (2009-06-13)
  [2124] Building down expectations - (2009-04-09)
  [2102] What do people think of our Apache httpd / Tomcat course? - (2009-03-24)
  [2049] Why Choose Well House Consultants for your course? - (2009-02-20)
  [2015] Service Excellence Awards - (2009-01-30)
  [1991] Rules for a King - (2009-01-13)
  [1985] Learning to program as a part of your job - (2009-01-10)
  [1835] 23:30 bookings and midnight checkins - (2008-10-12)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1606] Sheep Shearers, Marathon Runners and Ocean Sailors - (2008-04-09)
  [1516] Pictures you can use - for free - from our library - (2008-01-23)
  [1446] An answer to a student asking 'Help' - (2007-11-27)
  [1434] Market survey - to learn, to prove a point, or to sell your product? - (2007-11-17)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1262] Keep in touch with PHP, Perl, Python and old friends too - (2007-07-09)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1007] Friends and family - (2006-12-25)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [961] Products that our customers want more of - (2006-12-03)
  [944] Just ******* Google it - (2006-11-25)
  [852] Eventful evening - a lesson in looking after contacts - (2006-09-02)
  [841] Forum help - a push in the right direction - (2006-08-21)
  [725] Better communication - (2006-05-19)
  [717] A customer service company - (2006-05-11)
  [628] Active Learning - (2006-02-28)
  [621] And the staff put the icing on the cake - (2006-02-23)
  [609] Been on a course, but still not got it? - (2006-02-16)
  [569] Instructions for bright people - (2006-01-19)
  [566] May all your screw-ups be big ones - (2006-01-16)
  [552] Keeping Customers Informed - (2006-01-02)
  [482] Different ways of selling - (2005-11-01)
  [440] Upgrade! - (2005-09-09)
  [393] Trainer answers phone - (2005-07-28)
  [350] Want to be one better - (2005-06-17)
  [327] How far should our support go - (2005-05-28)
  [265] Business practise, 2005 style - (2005-04-03)
  [233] Giving customers best value - (2005-03-02)
  [195] Customer service - examples to warn us - (2005-01-30)
  [189] Tuesdays and Fridays - (2005-01-25)
  [150] Confession - (2004-12-13)
  [126] Feedback shows the tip of an iceberg - (2004-11-22)
  [91] On line every 24 hours - (2004-10-17)
  [72] On Customer Service - (2004-10-03)

Z700 - People
  [4193] Using our non-found page to help look for missing persons - (2013-10-18)
  [3981] Melksham - a town of some remarkable people - (2013-01-19)
  [3905] How should we choose our Wiltshire Police and Crime Commissioner? - (2012-10-27)
  [3775] Alan Turing - 1912 to 1954 - (2012-06-23)
  [3512] A colleague and friend who changed my life - (2011-11-07)
  [3466] Passing of Steve Jobs - R.I.P. - (2011-10-06)
  [3355] Family Pictures - (2011-07-12)
  [3298] Quiet Monday in - (2011-05-23)
  [3297] A long day, a long journey, and families and similarities the world over - (2011-05-22)
  [3268] Baby Pictures - (2011-04-27)
  [3184] Visiting relatives - (2011-02-26)
  [3125] The family is defunct. Long live the family. - (2011-01-09)
  [3055] Zyliana Kyrei Cox - (2010-11-16)
  [3034] Birth Notice - Aeryn Cassandra Ellis - (2010-11-07)
  [3008] Dulwich College Preparatory, and Sevenoaks, Schools - (2010-10-21)
  [2886] Congratulations, Kimberly - (2010-07-25)
  [2846] Catching up with an old friend - (2010-07-01)
  [2795] Simon says - (2010-06-05)
  [2503] Melksham manslaughter case concludes - sort of - (2009-11-14)
  [2132] Learning about Lurchers - (2009-04-18)
  [2100] Visiting Family - (2009-03-23)
  [2078] A lot has changed - but the memory lingers on - (2009-03-12)
  [1988] Melksham, Wiltshire. Town Crier Competition, 2009 - (2009-01-11)
  [1980] Michelle - (2009-01-06)
  [1916] Why I remember East Grafton - (2008-12-02)
  [1627] Amazing family members - (2008-05-02)
  [1570] London Midland ... Merrymaker ... Percy Danks - (2008-03-10)
  [1522] Paging Martin Noke, who petitions for more trains from Trowbridge to Swindon - (2008-01-28)
  [1385] Delegates of all shapes and sizes - (2007-10-09)
  [1303] Heading Upstate New York - (2007-08-14)
  [1279] The Gdansk fireball - (2007-07-27)
  [1238] The kind spirit of Melksham - (2007-06-21)
  [1197] Back off home with our best wishes - (2007-05-21)
  [1151] Gordon Dodge, R.I.P. - (2007-04-16)
  [1119] The Last Word on the road - (2007-03-26)
  [1107] Weekend Visitors - (2007-03-13)
  [1065] Graham Ellis - an Introduction - (2007-02-05)
  [1064] Light and shadows at Beach - (2007-02-04)
  [820] Robert and William Whitworth - (2006-08-01)
  [794] Perl delegate - much more than just a delegate - (2006-07-06)
  [771] From cat breeder to Cobol to Perl - (2006-06-21)
  [763] Much more that the world cup - (2006-06-15)
  [704] Erin Brent - rest in peace - (2006-04-29)
  [611] Look out for the motor cyclist - (2006-02-17)
  [601] A fond memory of Sir Freddie - (2006-02-11)
  [584] Loosing breath with Gerald - (2006-01-31)
  [543] The world didn't stop for Christmas - (2005-12-26)
  [530] Perl course during the week, getting married at the weekend - (2005-12-16)
  [423] A Victorian Lady - (2005-08-23)
  [392] No Smoking - (2005-07-27)
  [388] BBQ Season - (2005-07-24)
  [207] Canteen Dragon - (2005-02-09)


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Easy feed!
Morning Post
Please Register with Opentalk - but just once!
A person of few words
Denial of Service ''attack''
West Wilts Railway Users Group and trains to Lacock
Checking for MySQL errors
PHP - London course, Melksham Course, Evening course
Lost Camel
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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