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For 2021 - online Python 3 training - see ((here)).

Our plans were to retire in summer 2020 and see the world, but Coronavirus has lead us into a lot of lockdown programming in Python 3 and PHP 7.
We can now offer tailored online training - small groups, real tutors - works really well for groups of 4 to 14 delegates. Anywhere in the world; course language English.

Please ask about private 'maintenance' training for Python 2, Tcl, Perl, PHP, Lua, etc.
Not just a pretty face to answer the phone.

Many years ago when I was the UK's technical expert on range of computer graphics products, one of my sales and marketing colleagues had me return a call to a gentleman who was "Technical Director" of a small but high tech company in Cambridge.

Alas, my Technical Director wasn't available, but the lady who answered the phone asked me if she could help and - hey - why not tell her the reason for my call. She turned out to be knowledgeable - VERY knowledgeable - about the project I had called to discuss and how the company wished to use our computer graphics terminals, and I felt that my job was done. Being mindful, however, that messages can get lost as they're passed around I felt I should make a note of who I was talking to. "In case I speak with John Smith in the future and need to refer back to this conversation, who am I speaking to?" I asked. "Juliet Blackburn". "And what is your role with xxxxxx". "I'm the Managing Director" she replied.

I was reminded of this story as I was going through my weekend mailbox, having spend an exhausting week visiting every country except Wales in the British Isles, and I came to an email that started "I spoke to the receptionist who said that you were not available ....".

That's funny - we don't have a receptionist. This must be the guy who spoke with Lisa - and wouldn't tell her what it was about. Oddly enough, the question that he goes on to ask is one that Lisa could have answered for him just as well on Friday (if not better) than I can. Now I'm certain that Lisa asked if she could help the gent ... in fact, she's quite put out when people make an assumption that she can't help because she happens to be on phone duty and she had actually emailed me about this particular call to give me a "heads up".

It remains our target to have a knowledgeable team here so that anyone who phones or emails us can get a prompt, courteous and correct answer within a couple of hours - at least to the extent of having triaged requests. And yet we all get those calls from time to time where the caller refuses to speak with us if we pick the phone up, insisting on being put through to someone who can help. Of course, we do try not to say anything awkward when the call is passed back again a minute or two later.
(written 2006-02-26, updated 2006-06-09)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G999 - Well House Consultants - Keynote
  [164] Well House Consultants - review of 2004 - (2004-12-31)
  [225] 10 years and counting - (2005-02-23)
  [295] Pricing strategy - simple and fair - (2005-04-29)
  [360] Spring turns to Summer - (2005-06-26)
  [419] Most popular courses - (2005-08-19)
  [428] Swindon - Chippenham - Melksham - Trowbridge - Westbury train service - (2005-08-29)
  [452] Is enough enough? - (2005-09-27)
  [464] Technical Loneliness - (2005-10-14)
  [549] 2005 - Come as a student, leave as a friend - (2005-12-31)
  [695] In the hospitality business - (2006-04-23)
  [774] Bed and Breakfast, or Hotel? - (2006-06-22)
  [845] Course scheduling and Geekmas - are they traditions yet? - (2006-08-26)
  [890] Open - (2006-10-09)
  [898] Courses at Well House Manor - (2006-10-19)
  [929] Presenting Melksham - for a weekend away in Wiltshire - (2006-11-17)
  [1079] Wilts and Berks - two conference / training rooms in Melksham - (2007-02-14)
  [1161] A contrast in room rates and facilities - (2007-04-25)
  [1245] Ensuring that our tutor answers YOUR questions - (2007-06-25)
  [1317] 2008 course schedule - Perl, Python, PHP, Linux, Java Deployment, Ruby and more - (2007-08-23)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1414] What we teach - expained for the non-technical - (2007-10-28)
  [1481] The Christmas Letter - (2007-12-22)
  [1492] Well House Consultants Training and Hotel - 2008 news - (2008-01-01)
  [1555] Advanced Python, Perl, PHP and Tcl training courses / classes - (2008-02-25)
  [1615] PHP training courses every month - (2008-04-18)
  [1676] A warm welcome for visitors from the USA - (2008-06-14)
  [1748] Hotel room prices - Melksham, Wiltshire - (2008-08-11)
  [1773] The Longest Possible Day - (2008-08-26)
  [1857] November and December Public Course Schedule - (2008-10-27)
  [1859] Wiltshire at dawn - the tourist trail - (2008-10-29)
  [1929] 2009 - Hotel, Meeting, Training Course prices - (2008-12-07)
  [1955] How to avoid duplicating web page maintainance - (2008-12-20)
  [1975] Well House Manor Hotel - on plan for 2009 business guests - (2009-01-03)
  [2144] Looking for a career change - Physician to Web Site Designer - (2009-04-28)
  [2216] Past Delegate Offer - Summer Holiday / Weekend Break - (2009-06-03)
  [2228] Where do I start when writing a program? - (2009-06-11)
  [2326] Learn a new programming language this summer. - (2009-08-06)
  [2384] Looking ahead to the Autumn season of training and accommodation - (2009-08-28)
  [2483] Clustering on Tomcat - (2009-10-30)
  [2537] Faster network, but not faster browsing until ... - (2009-12-14)
  [3164] Brown - or Mrs Sally Brown, accountant from Whitstable? - (2011-02-10)
  [4588] What teach you in a week stays with you for a decade - (2015-11-29)

G502 - Well House Consultants - Business Practice
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)
  [27] Sales technique - (2004-08-25)
  [68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30)
  [77] Telephone systems - (2004-10-07)
  [88] Getting the right level of trainer - (2004-10-14)
  [95] Five red flags - (2004-10-21)
  [108] A typical morning - (2004-11-03)
  [121] Fair and Simple - (2004-11-17)
  [125] Staff theft - (2004-11-21)
  [129] Trawling our site to prevent student copying - (2004-11-24)
  [137] Certification schemes - (2004-12-02)
  [157] Automatic service upgrades - (2004-12-19)
  [180] Skunk works - (2005-01-17)
  [188] Pink elephant and appreciation - (2005-01-24)
  [200] Tips for the top - (2005-02-03)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
  [217] Use of time - (2005-02-16)
  [226] Growing our systems - (2005-02-24)
  [297] A reminder that the customer is King - (2005-05-01)
  [321] Sales - the alternative close - (2005-05-23)
  [399] simplicity hides real size - (2005-07-31)
  [438] Fair system for travel and accommodation expenses - (2005-09-07)
  [457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06)
  [467] Tell them three times - (2005-10-17)
  [487] On line course booking - credit card protection - (2005-11-06)
  [491] Being atypical is typical - (2005-11-10)
  [536] Cancellations and penalties - (2005-12-21)
  [652] Morning Post - (2006-03-20)
  [664] Ruby course - oops - it's not happening - (2006-04-01)
  [766] Discounts and approved supplier lists - (2006-06-17)
  [808] Sales call - (2006-07-19)
  [849] Staff Meeting - (2006-08-30)
  [869] UNABLE TO ATTEND - (2006-09-16)
  [883] Age discrimination law - (2006-10-01)
  [906] A commitment we won't be making - (2006-10-27)
  [1057] Selling by phone and Skype - our policy - (2007-01-30)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03)
  [1157] Speed Networking - a great evening and how we arranged it - (2007-04-21)
  [1165] Extended Credit request - train in June and be paid in September - (2007-04-27)
  [1243] Heavy duty hole punch - (2007-06-24)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1263] 0800 043 8225 - a new phone number for Well House - (2007-07-10)
  [1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09)
  [1373] New Month, New Quarter, New Laws - (2007-10-01)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1453] What makes our courses special? - (2007-12-02)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1626] Early May - a short chance to regroup and improve - (2008-05-01)
  [1713] Ways to accept credit cards - or not! - (2008-07-19)
  [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
  [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
  [2044] Please Trouble me - (2009-02-16)
  [2122] Commission Creep - (2009-04-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2331] Certification Revisted - Lua - (2009-08-09)
  [2465] Melksham Town - asleep or awake? - (2009-10-21)
  [2598] An excuse for making a sales call - (2010-01-26)
  [2788] Cost of Sales - (2010-06-01)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2936] The service that customers should receive - (2010-08-27)
  [2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21)
  [3073] Customer Service - the boundary - (2010-11-27)
  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03)
  [3613] Keeping Business Local. But is that realistic? - (2012-02-13)
  [3665] Will will smile? - (2012-03-22)
  [3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
  [3755] Cruising on the Mersey Ferry? - (2012-06-07)
  [4107] Snog, Marry, Avoid - (2013-05-31)
  [4293] Certification - (2014-09-15)
  [4415] Buffet review - taking the price into account - (2015-02-05)
  [4520] No cold sales calls please - but delighted to hear from others! - (2015-09-29)


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Behind every face is a person and a story
Queues and barrel rolls in Perl
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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