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20.9.2014 - We have just updated our course layouts and descriptions and added our 2015 schedule.

Been on a course, but still not got it?

Attending a course is one thing, but usefully applying what you learnt can be another if the course just taught you the mechanism. And whoever's course you attend, you need to practise afterwards, and have some way you can get back and ask questions. There's a follow-up responsibility on both the course taker and the course provider.

I'm going to share with you part of a response I wrote to someone who has attended a mechanistic PHP course ....

"I understand that you've already attended a course that included some PHP, though not one of ours; if you're needing further help on what you learnt, can suggest that you might also be provided with an element of ongoing help from the trainer or organiser of that course - that's certainly a service we provide here at Well House Consultants for our delegates, and chances are that your tutor knows you and your application a bit already.

Programming is an art as well as a science, and you do need to practise and get into the flow of things as well as having taken the course. I take great care when I teach to ensure that I cover not only the mechanism of specific examples but also the techniques for adapting and applying those techniques. There's something of a parallel to a creative writing course, where copying the tutor's work really won't do much for you."


Yes, I do find it slightly ironic that I'm being asked to provide help by someone who's just bought (a course) from a competitor but, what the heck, this business is all about networking and I know how hard it is to choose the right course - after all, if you knew what you were looking for, you wouldn't need a course, would you?
(written 2006-02-16, updated 2006-06-05)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G305 - Well House Consultants - Post Course support
  [3770] Sample answers to training course exercises - available on our web site - (2012-06-21)
  [3701] Refresh and Revision training class days - Perl / PHP / Python / Lua / Ruby / Tcl / C / C++ - (2012-04-19)
  [3419] Data that we use during our training courses, and other training resources - (2011-09-04)
  [3391] For programmers who use Internet Explorer as their browser - (2011-08-13)
  [3045] After Course Resources - do we publish sample answers. Example from Java Exceptions module. - (2010-11-13)
  [2732] Asking about Jesus - (2010-04-20)
  [2102] What do people think of our Apache httpd / Tomcat course? - (2009-03-24)
  [1874] Is it worth it? - (2008-11-07)
  [1245] Ensuring that our tutor answers YOUR questions - (2007-06-25)
  [651] Please Register with Opentalk - but just once! - (2006-03-19)
  [569] Instructions for bright people - (2006-01-19)
  [516] Open source questions? Anyone can ask. - (2005-12-03)
  [509] Snippets from Geekmas - (2005-11-28)
  [389] Tough Love - (2005-07-25)
  [336] Targetted Advertising - (2005-06-05)
  [327] How far should our support go - (2005-05-28)
  [293] Course follow-ups - (2005-04-27)
  [248] Use me, but use me effectively - (2005-03-16)
  [244] Getting your examples, my examples and the data files after your course - (2005-03-13)
  [199] Post course support - part of the service - (2005-02-02)
  [136] Please tell us - (2004-12-01)

G501 - Well House Consultants - Customer Service
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
  [4078] Train works for me! - (2013-05-02)
  [4077] Palty or Parliamentary? - (2013-04-30)
  [3835] The Information age - not yet truly with us? - (2012-08-12)
  [3808] Can you put names to faces? - (2012-07-19)
  [3378] New product - ensuring that supply matches demand - (2011-08-03)
  [3294] It's not just about the jam in the sandwich - (2011-05-19)
  [3271] The importance of feedback - (2011-04-30)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3073] Customer Service - the boundary - (2010-11-27)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [2880] Getting in touch - Please allow me to see you when you are online - (2010-07-21)
  [2650] Getting a phone line changed ... - (2010-02-25)
  [2530] Taking a knock over Santa - (2009-12-08)
  [2258] Questions I have been asked on answering the phone - (2009-06-26)
  [2236] Alumni - revisiting and supporting the old University - (2009-06-13)
  [2124] Building down expectations - (2009-04-09)
  [2049] Why Choose Well House Consultants for your course? - (2009-02-20)
  [2015] Service Excellence Awards - (2009-01-30)
  [1991] Rules for a King - (2009-01-13)
  [1985] Learning to program as a part of your job - (2009-01-10)
  [1835] 23:30 bookings and midnight checkins - (2008-10-12)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1606] Sheep Shearers, Marathon Runners and Ocean Sailors - (2008-04-09)
  [1516] Pictures you can use - for free - from our library - (2008-01-23)
  [1446] An answer to a student asking 'Help' - (2007-11-27)
  [1434] Market survey - to learn, to prove a point, or to sell your product? - (2007-11-17)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1262] Keep in touch with PHP, Perl, Python and old friends too - (2007-07-09)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1007] Friends and family - (2006-12-25)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [961] Products that our customers want more of - (2006-12-03)
  [944] Just ******* Google it - (2006-11-25)
  [852] Eventful evening - a lesson in looking after contacts - (2006-09-02)
  [841] Forum help - a push in the right direction - (2006-08-21)
  [725] Better communication - (2006-05-19)
  [717] A customer service company - (2006-05-11)
  [650] A person of few words - (2006-03-18)
  [628] Active Learning - (2006-02-28)
  [621] And the staff put the icing on the cake - (2006-02-23)
  [566] May all your screw-ups be big ones - (2006-01-16)
  [552] Keeping Customers Informed - (2006-01-02)
  [482] Different ways of selling - (2005-11-01)
  [440] Upgrade! - (2005-09-09)
  [393] Trainer answers phone - (2005-07-28)
  [350] Want to be one better - (2005-06-17)
  [265] Business practise, 2005 style - (2005-04-03)
  [233] Giving customers best value - (2005-03-02)
  [195] Customer service - examples to warn us - (2005-01-30)
  [189] Tuesdays and Fridays - (2005-01-25)
  [150] Confession - (2004-12-13)
  [126] Feedback shows the tip of an iceberg - (2004-11-22)
  [91] On line every 24 hours - (2004-10-17)
  [72] On Customer Service - (2004-10-03)


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or
Horse's mouth home
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Need a hankie
Some other Articles
Greetings from Dublin
Coming or going?
Look out for the motor cyclist
Need a hankie
Been on a course, but still not got it?
Don't expose your regular expressions
On being British
Train service from December
Design your day with a walk
Perl - multiprocess applications
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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