For 2023 (and 2024 ...) - we are now fully retired from IT training. We have made many, many friends over 25 years of teaching about Python, Tcl, Perl, PHP, Lua, Java, C and C++ - and MySQL, Linux and Solaris/SunOS too. Our training notes are now very much out of date, but due to upward compatability most of our examples remain operational and even relevant ad you are welcome to make us if them "as seen" and at your own risk.
Lisa and I (Graham) now live in what was our training centre in Melksham - happy to meet with former delegates here - but do check ahead before coming round. We are far from inactive - rather, enjoying the times that we are retired but still healthy enough in mind and body to be active!
I am also active in many other area and still look after a lot of web sites - you can find an index ((here)) |
Call Centres, selling, and a pause for thought
Have you noticed that telephone calls you "have to" make to renew a service are now being taken as an opportunity to sell to you? It happened to me just the other day when I called in to confirm receipt of a new credit card. "While we're waiting for the computer to authorise you, can I just ask you about your household cover ....?" ... Yuk!!
I called to renew my car insurance yesterday - should have been a simple transaction but the gentleman on the other end of the phone was pushing a new product and wouldn't let me renew until I had heard him out in full. Clearly part of his job; I got a little sharp with him, but once the renewal was in place I commented "I'm sorry I got a little sharp - it's nothing personal but I get so many people trying to sell me things. I wouldn't want your job". His reply? "You're lucky that you have the choice". Indeed I am, and I shouldn't forget that; he's doing what he's told in a call centre in New Delhi as the only way to keep himself and his family. (written 2004-09-22, updated 2012-11-04)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles Z403 - Organisations [307] Farming yesterday - (2005-05-10) [472] Are you free on 29th October - Charity ball - (2005-10-21) [981] Finalist reception - Wiltshire Business of the Year - (2006-12-13) [1258] A day looking ahead for Well House Consultants - (2007-07-05) [1278] West Wilts Show - (2007-07-26) [1280] West Wilts - no longer Wet Wilts - show - (2007-07-28) [2012] The Wiltshire Police - (2009-01-29) [2015] Service Excellence Awards - (2009-01-30) [2026] Melksham Climate Friendly Group - (2009-02-05) [2128] Wiltshire - where everybody matters - (2009-04-13) [2236] Alumni - revisiting and supporting the old University - (2009-06-13) [2271] Dogs Trust, Dog Show, Newbury - (2009-07-06) [2574] Summary of Wiltshire Core Strategy responses - (2010-01-13) [2585] Consultation in Melksham, on Melkshams future - (2010-01-17) [2807] Canal through Melksham - the options and issues - (2010-06-13) [2869] Contact Information for Melksham Oak Community School - (2010-07-13) [2902] Community consultation - a true open input - (2010-08-04) [3317] Self Portrait (in words) - (2011-06-04) [3484] A Melksham Timeline - Domesday to present day - (2011-10-17) [3511] Melksham has a heart - have your picture taken and support the defibrillator appeal - (2011-11-06) [3604] Melksham Campus - a blog you can read, and a place you can comment - (2012-02-08) [3677] Some advise for guest speakers at meetings - (2012-03-31) [3704] The Bowerhill Villager - a newsletter for Bowerhill, Melksham - (2012-04-22) [3712] Some unpublished and historic pictures - Museum of Melksham - (2012-04-28) [3774] Melksham - a new dawn - (2012-06-23) [4020] Melksham Community - Annual Report / MCAP - (2013-02-26) [4039] Seed Swap at Well House Manor - (2013-03-10) [4548] Melksham - two small townships, or one big one? - (2015-10-22)
Some other Articles
Technical Open HousePython is a fabulous languageBirth NoticeMySQL - Pivot tablesCall Centres, selling, and a pause for thoughtPosting 1000 letters!Dress CodeEvening classes to learn PHPPHP and natural sortingDrive the drive
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This is a page archived from The Horse's Mouth at
http://www.wellho.net/horse/ -
the diary and writings of Graham Ellis.
Every attempt was made to provide current information at the time the
page was written, but things do move forward in our business - new software
releases, price changes, new techniques. Please check back via
our main site for current courses,
prices, versions, etc - any mention of a price in "The Horse's Mouth"
cannot be taken as an offer to supply at that price.
Link to Ezine home page (for reading).
Link to Blogging home page (to add comments).
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