Call Centres, selling, and a pause for thought

Have you noticed that telephone calls you "have to" make to renew a service are now being taken as an opportunity to sell to you? It happened to me just the other day when I called in to confirm receipt of a new credit card. "While we're waiting for the computer to authorise you, can I just ask you about your household cover ...." ... Yuk!!

I called to renew my car insurance yesterday - should have been a simple transaction but the gentleman on the other end of the phone was pushing a new product and wouldn't let me renew until I had heard him out in full. Clearly part of his job; I got a little sharp with him, but once the renewal was in place I commented "I'm sorry I got a little sharp - it's nothing personal but I get so many people trying to sell me things. I wouldn't want your job". His reply? "You're lucky that you have the choice". Indeed I am, and I shouldn't forget that; he's doing what he's told in a call centre in New Delhi as the only way to keep himself and his family.
(written 2004-09-22, updated 2006-06-05)

Associated topics are indexed under

Z403 - Organisations
  [3604] Melksham Campus - a blog you can read, and a place you can comment - (2012-02-08)
  [3511] Melksham has a heart - have your picture taken and support the defibrillator appeal - (2011-11-06)
  [3484] A Melksham Timeline - Domesday to present day - (2011-10-17)
  [3317] Self Portrait (in words) - (2011-06-04)
  [2902] Community consultation - a true open input - (2010-08-04)
  [2869] Contact Information for Melksham Oak Community School - (2010-07-13)
  [2807] Canal through Melksham - the options and issues - (2010-06-13)
  [2585] Consultation in Melksham, on Melkshams future - (2010-01-17)
  [2574] Summary of Wiltshire Core Strategy responses - (2010-01-13)
  [2271] Dogs Trust, Dog Show, Newbury - (2009-07-06)
  [2236] Alumni - revisiting and supporting the old University - (2009-06-13)
  [2128] Wiltshire - where everybody matters - (2009-04-13)
  [2026] Melksham Climate Friendly Group - (2009-02-05)
  [2015] Service Excellence Awards - (2009-01-30)
  [2012] The Wiltshire Police - (2009-01-29)
  [1280] West Wilts - no longer Wet Wilts - show - (2007-07-28)
  [1278] West Wilts Show - (2007-07-26)
  [1258] A day looking ahead for Well House Consultants - (2007-07-05)
  [981] Finalist reception - Wiltshire Business of the Year - (2006-12-13)
  [472] Are you free on 29th October - Charity ball - (2005-10-21)
  [307] Farming yesterday - (2005-05-10)

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Some other Articles

Technical Open House
Python is a fabulous language
Birth Notice
MySQL - Pivot tables
Call Centres, selling, and a pause for thought
Posting 1000 letters!
Dress Code
Evening classes to learn PHP
PHP and natural sorting
Drive the drive

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