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Instructions for bright people

"Graham, I doubt that the guy will understand that." writes another contributor on a forum where I post, following up on my instructions to change a password and login name embedded within a sample script.

On one hand it's easy - all too easy - to overcomplicate instructions and to go into too much detail. But on the other hand there are many geeks out there who feel that others who don't know a topic as well as they do are somehow lacking in an ability to follow anything but the simplest of instructions.

I find that a huge majority of people that I train, and a majority of those I answer on forums and by email, are bright - very bright. They've got the ability to do a lot more than my geek friend who followed up gives them credit for, and they can (and do) ask supplimentary questions if they need to. To refuse to answer a question, which was being advocated on this thread, is to deny the questioner any chance of learning and taking his requirement forward, and it's also to deny anyone else who's interested that opportunity too.
(written 2006-01-19, updated 2006-06-09)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G305 - Well House Consultants - Post Course support
  [4588] What teach you in a week stays with you for a decade - (2015-11-29)
  [3770] Sample answers to training course exercises - available on our web site - (2012-06-21)
  [3701] Refresh and Revision training class days - Perl / PHP / Python / Lua / Ruby / Tcl / C / C++ - (2012-04-19)
  [3419] Data that we use during our training courses, and other training resources - (2011-09-04)
  [3391] For programmers who use Internet Explorer as their browser - (2011-08-13)
  [3045] After Course Resources - do we publish sample answers. Example from Java Exceptions module. - (2010-11-13)
  [2732] Asking about Jesus - (2010-04-20)
  [2102] What do people think of our Apache httpd / Tomcat course? - (2009-03-24)
  [1874] Is it worth it? - (2008-11-07)
  [1245] Ensuring that our tutor answers YOUR questions - (2007-06-25)
  [651] Please Register with Opentalk - but just once! - (2006-03-19)
  [609] Been on a course, but still not got it? - (2006-02-16)
  [516] Open source questions? Anyone can ask. - (2005-12-03)
  [509] Snippets from Geekmas - (2005-11-28)
  [389] Tough Love - (2005-07-25)
  [336] Targetted Advertising - (2005-06-05)
  [327] How far should our support go - (2005-05-28)
  [293] Course follow-ups - (2005-04-27)
  [248] Use me, but use me effectively - (2005-03-16)
  [244] Getting your examples, my examples and the data files after your course - (2005-03-13)
  [199] Post course support - part of the service - (2005-02-02)
  [136] Please tell us - (2004-12-01)

G501 - Well House Consultants - Customer Service
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
  [4078] Train works for me! - (2013-05-02)
  [4077] Palty or Parliamentary? - (2013-04-30)
  [3835] The Information age - not yet truly with us? - (2012-08-12)
  [3808] Can you put names to faces? - (2012-07-19)
  [3378] New product - ensuring that supply matches demand - (2011-08-03)
  [3294] It's not just about the jam in the sandwich - (2011-05-19)
  [3271] The importance of feedback - (2011-04-30)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3073] Customer Service - the boundary - (2010-11-27)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [2880] Getting in touch - Please allow me to see you when you are online - (2010-07-21)
  [2650] Getting a phone line changed ... - (2010-02-25)
  [2530] Taking a knock over Santa - (2009-12-08)
  [2258] Questions I have been asked on answering the phone - (2009-06-26)
  [2236] Alumni - revisiting and supporting the old University - (2009-06-13)
  [2124] Building down expectations - (2009-04-09)
  [2049] Why Choose Well House Consultants for your course? - (2009-02-20)
  [2015] Service Excellence Awards - (2009-01-30)
  [1991] Rules for a King - (2009-01-13)
  [1985] Learning to program as a part of your job - (2009-01-10)
  [1835] 23:30 bookings and midnight checkins - (2008-10-12)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1606] Sheep Shearers, Marathon Runners and Ocean Sailors - (2008-04-09)
  [1516] Pictures you can use - for free - from our library - (2008-01-23)
  [1446] An answer to a student asking 'Help' - (2007-11-27)
  [1434] Market survey - to learn, to prove a point, or to sell your product? - (2007-11-17)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1262] Keep in touch with PHP, Perl, Python and old friends too - (2007-07-09)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1007] Friends and family - (2006-12-25)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [961] Products that our customers want more of - (2006-12-03)
  [944] Just ******* Google it - (2006-11-25)
  [852] Eventful evening - a lesson in looking after contacts - (2006-09-02)
  [841] Forum help - a push in the right direction - (2006-08-21)
  [725] Better communication - (2006-05-19)
  [717] A customer service company - (2006-05-11)
  [650] A person of few words - (2006-03-18)
  [628] Active Learning - (2006-02-28)
  [621] And the staff put the icing on the cake - (2006-02-23)
  [566] May all your screw-ups be big ones - (2006-01-16)
  [552] Keeping Customers Informed - (2006-01-02)
  [482] Different ways of selling - (2005-11-01)
  [440] Upgrade! - (2005-09-09)
  [393] Trainer answers phone - (2005-07-28)
  [350] Want to be one better - (2005-06-17)
  [265] Business practise, 2005 style - (2005-04-03)
  [233] Giving customers best value - (2005-03-02)
  [195] Customer service - examples to warn us - (2005-01-30)
  [189] Tuesdays and Fridays - (2005-01-25)
  [150] Confession - (2004-12-13)
  [126] Feedback shows the tip of an iceberg - (2004-11-22)
  [91] On line every 24 hours - (2004-10-17)
  [72] On Customer Service - (2004-10-03)


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Features and Benefits
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Combining similar rows from a MySQL database select
Using PHP to output images, XML, Style sheets, etc
Open Source training from Well House Consultants
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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