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May all your screw-ups be big ones
Isn't the ability to communicate with lots of people all at once great? No longer the need to envelope 50 letters and put them in the post - just a quick mailing list program. But that does mean that as well as getting through very quickly, you can really make a mess of things very quickly too. At 9 o'clock, I received an email telling me that a "Speed Networking Dinner" this Wednesday is cancelled due to a lack of bookings. And that was followed at half past 9 by another email making no reference to the first one, and telling me that it's my last opportunity to book for the event. Somewhere, someone's sitting in an office with a flood (or perhaps it's a trickle and that's the problem) of emails, all of which now need individual attention, filling them in on what's happening. And it leaves all the other hundreds of members of the group who have received the emails wondering at the organisation's organisation. (written 2006-01-16, updated 2006-06-09) Associated topics are indexed under G501 - Well House Consultants - Customer Service[4078] Train works for me! - (2013-05-02) [4077] Palty or Parliamentary? - (2013-04-30) [3835] The Information age - not yet truly with us? - (2012-08-12) [3808] Can you put names to faces? - (2012-07-19) [3378] New product - ensuring that supply matches demand - (2011-08-03) [3294] It's not just about the jam in the sandwich - (2011-05-19) [3271] The importance of feedback - (2011-04-30) [3103] Thank you - and Happy Christmas - (2010-12-24) [3073] Customer Service - the boundary - (2010-11-27) [2961] Initial handling of phone calls and walk in visitors - (2010-09-19) [2880] Getting in touch - Please allow me to see you when you are online - (2010-07-21) [2650] Getting a phone line changed ... - (2010-02-25) [2530] Taking a knock over Santa - (2009-12-08) [2258] Questions I have been asked on answering the phone - (2009-06-26) [2236] Alumni - revisiting and supporting the old University - (2009-06-13) [2124] Building down expectations - (2009-04-09) [2102] What do people think of our Apache httpd / Tomcat course? - (2009-03-24) [2049] Why Choose Well House Consultants for your course? - (2009-02-20) [2015] Service Excellence Awards - (2009-01-30) [1991] Rules for a King - (2009-01-13) [1985] Learning to program as a part of your job - (2009-01-10) [1835] 23:30 bookings and midnight checkins - (2008-10-12) [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09) [1606] Sheep Shearers, Marathon Runners and Ocean Sailors - (2008-04-09) [1516] Pictures you can use - for free - from our library - (2008-01-23) [1446] An answer to a student asking 'Help' - (2007-11-27) [1434] Market survey - to learn, to prove a point, or to sell your product? - (2007-11-17) [1319] Customer feedback - lifeblood of a business - (2007-08-25) [1262] Keep in touch with PHP, Perl, Python and old friends too - (2007-07-09) [1046] Bounce, bounce, bounce - (2007-01-20) [1007] Friends and family - (2006-12-25) [966] CSL, KISS and RTFM - (2006-12-05) [961] Products that our customers want more of - (2006-12-03) [944] Just ******* Google it - (2006-11-25) [852] Eventful evening - a lesson in looking after contacts - (2006-09-02) [841] Forum help - a push in the right direction - (2006-08-21) [725] Better communication - (2006-05-19) [717] A customer service company - (2006-05-11) [650] A person of few words - (2006-03-18) [628] Active Learning - (2006-02-28) [621] And the staff put the icing on the cake - (2006-02-23) [609] Been on a course, but still not got it? - (2006-02-16) [569] Instructions for bright people - (2006-01-19) [552] Keeping Customers Informed - (2006-01-02) [482] Different ways of selling - (2005-11-01) [440] Upgrade! - (2005-09-09) [393] Trainer answers phone - (2005-07-28) [350] Want to be one better - (2005-06-17) [327] How far should our support go - (2005-05-28) [265] Business practise, 2005 style - (2005-04-03) [233] Giving customers best value - (2005-03-02) [195] Customer service - examples to warn us - (2005-01-30) [189] Tuesdays and Fridays - (2005-01-25) [150] Confession - (2004-12-13) [126] Feedback shows the tip of an iceberg - (2004-11-22) [91] On line every 24 hours - (2004-10-17) [72] On Customer Service - (2004-10-03) 2404
Some other Articles
Features and BenefitsNB ''Aspiration'' Combining similar rows from a MySQL database select May all your screw-ups be big ones Using PHP to output images, XML, Style sheets, etc Open Source training from Well House Consultants Merging pictures using PHP and GD Smoke and mirrors Python's Generator functions |
4088 posts, page by page
Link to page ... 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82 at 50 posts per pageThis is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.
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