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On line course booking - credit card protection

A week ago, we quietly started taking on line bookings - for example, you'll find a BOOK IT link from the MySQL course description page.

What a shame that one of the very first bookings came from a country in Africa, with credit card details for a USA address and in the name of a person who wasn't on the course and had a very non-african sounding name. The booking was followed up by an email asking for us to issue a letter of invitation to the course as a matter of some urgency, and the email addresses being used are generic ones that anyone can sign up for, for free, rather than linked back to the booker's company. All in all, a very suspicious booking. I can't be certain (and when you report these things to your credit card company, they don't enlighten you of the detail), but I rather suspect a stolen card or identity, and an attempt to obtain paperwork from us to help with a UK visa application. As a matter of course, our systems 'profile' transactions and anything that is unusual is investigated.

In order to protect ourselves, our customers, and third parties who might not have authorised charges such as these, we restrict credit card bookings for courses; if you're using the online form, we insist that:
a) The name on the credit card must match one of the people coming on the course
b) The full street address that the card is registered to much be given and that will be used as the address to which we send the course confirmation
c) The address must be within the same legal juristiction in which Well House Consultants operates.

These rules are a bit of a nuisance, but they're good news for the majority of our customers as they afford them extra protection. Users of the system will also note that we're using a registered secure server (and https rather than http) through which they enter their personal details.

If you're looking to book a course at our Melksham training centre on your credit card, but you're based in a different part of the world ... we can still help. Simply make a provisional booking through the online system to reserve your place, and call in to give us your details. We can often complete the security checks on the phone during your call, and if not we can usually get back to you very soon and look forward to welcoming you.
(written 2005-11-06, updated 2006-06-05)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G301 - Well House Consultants - Booking a Public Courses
  [4602] Training course and hotel room prices - 2016 - (2015-12-31)
  [4122] Well House - booking through agents - (2013-06-23)
  [3600] Visa, MasterCard and American Express - changing payment profiles - (2012-02-01)
  [3180] Age limits for Well House Consultants Open Source courses? - (2011-02-22)
  [2743] Public Open Source Training Courses running this summer and autumn in Melksham - (2010-04-27)
  [2352] Printed Directories - the start of the updating season - (2009-08-12)
  [2278] First courses for 2010 - (2009-07-10)
  [1932] Training Passports - booking a training program - (2008-12-09)
  [1693] July to December 2008 - Open Source training schedule - (2008-07-01)
  [1634] Kiss and Book - (2008-05-07)
  [1555] Advanced Python, Perl, PHP and Tcl training courses / classes - (2008-02-25)
  [1193] Dangerous Dogs and Hotel Marketing - (2007-05-19)
  [664] Ruby course - oops - it's not happening - (2006-04-01)

G502 - Well House Consultants - Business Practice
  [4520] No cold sales calls please - but delighted to hear from others! - (2015-09-29)
  [4415] Buffet review - taking the price into account - (2015-02-05)
  [4293] Certification - (2014-09-15)
  [4107] Snog, Marry, Avoid - (2013-05-31)
  [3755] Cruising on the Mersey Ferry? - (2012-06-07)
  [3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
  [3665] Will will smile? - (2012-03-22)
  [3613] Keeping Business Local. But is that realistic? - (2012-02-13)
  [3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3073] Customer Service - the boundary - (2010-11-27)
  [2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21)
  [2936] The service that customers should receive - (2010-08-27)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2788] Cost of Sales - (2010-06-01)
  [2598] An excuse for making a sales call - (2010-01-26)
  [2465] Melksham Town - asleep or awake? - (2009-10-21)
  [2331] Certification Revisted - Lua - (2009-08-09)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2122] Commission Creep - (2009-04-08)
  [2044] Please Trouble me - (2009-02-16)
  [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
  [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
  [1713] Ways to accept credit cards - or not! - (2008-07-19)
  [1626] Early May - a short chance to regroup and improve - (2008-05-01)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1453] What makes our courses special? - (2007-12-02)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1373] New Month, New Quarter, New Laws - (2007-10-01)
  [1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1263] 0800 043 8225 - a new phone number for Well House - (2007-07-10)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1243] Heavy duty hole punch - (2007-06-24)
  [1165] Extended Credit request - train in June and be paid in September - (2007-04-27)
  [1157] Speed Networking - a great evening and how we arranged it - (2007-04-21)
  [1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1057] Selling by phone and Skype - our policy - (2007-01-30)
  [906] A commitment we won't be making - (2006-10-27)
  [883] Age discrimination law - (2006-10-01)
  [869] UNABLE TO ATTEND - (2006-09-16)
  [849] Staff Meeting - (2006-08-30)
  [808] Sales call - (2006-07-19)
  [766] Discounts and approved supplier lists - (2006-06-17)
  [652] Morning Post - (2006-03-20)
  [626] Not just a pretty face to answer the phone. - (2006-02-26)
  [536] Cancellations and penalties - (2005-12-21)
  [491] Being atypical is typical - (2005-11-10)
  [467] Tell them three times - (2005-10-17)
  [457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06)
  [438] Fair system for travel and accommodation expenses - (2005-09-07)
  [399] simplicity hides real size - (2005-07-31)
  [321] Sales - the alternative close - (2005-05-23)
  [297] A reminder that the customer is King - (2005-05-01)
  [226] Growing our systems - (2005-02-24)
  [217] Use of time - (2005-02-16)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
  [200] Tips for the top - (2005-02-03)
  [188] Pink elephant and appreciation - (2005-01-24)
  [180] Skunk works - (2005-01-17)
  [157] Automatic service upgrades - (2004-12-19)
  [137] Certification schemes - (2004-12-02)
  [129] Trawling our site to prevent student copying - (2004-11-24)
  [125] Staff theft - (2004-11-21)
  [121] Fair and Simple - (2004-11-17)
  [108] A typical morning - (2004-11-03)
  [95] Five red flags - (2004-10-21)
  [88] Getting the right level of trainer - (2004-10-14)
  [77] Telephone systems - (2004-10-07)
  [68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30)
  [27] Sales technique - (2004-08-25)
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)


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Some other Articles
A new way to get lost
Which MySQL server am I using?
Looking for railway groups and users - Swindon, Salisbury, Southampton
On line course booking - credit card protection
Rail services under threat - Swindon, Melksham ... and Newquay and Bicester too
North, Norther and Northest - PHP 5 Objects
Setting the file name for a downloaded document
Double Dollars in PHP
Different ways of selling
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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