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For 2021 - online Python 3 training - see ((here)).

Our plans were to retire in summer 2020 and see the world, but Coronavirus has lead us into a lot of lockdown programming in Python 3 and PHP 7.
We can now offer tailored online training - small groups, real tutors - works really well for groups of 4 to 14 delegates. Anywhere in the world; course language English.

Please ask about private 'maintenance' training for Python 2, Tcl, Perl, PHP, Lua, etc.
Fair system for travel and accommodation expenses

As I drove home through Marlborough yesterday evening, petrol was priced at 1.03 per litre, and diesel at 1.08; the one garage in the town is always expensive (read "Monopoly") but this perhaps just the cutting edge of a trend.

The hotel I stayed at in Central London was carefully selected to be reachable by car and with adequate parking - when taking equipment, I have to drive, alas. Their prices went up by 3 pounds per room on Monday night.

I'm back home in Melksham this morning, but setting off just after lunch for Glasgow. The room I'll be staying at tonight - just past Gretna is going to cost me a pound more than it did just a few weeks ago.

And on to Glasgow where I was ... shocked ... that the recommended hotel charges 140 pounds per night. It's another somewhat awkward City Centre venue, so I'm "going with it" ... but all these high and rising expense prices bring me to look carefully at what we charge our customers and consider whether a similar upwards revision would be in order.

Since we started running courses and invoicing "on our own account" some five years ago, we've quoted for (and charged) travel and overnight expenses based on the distance travelled to the part of the country concerned - by postcode area - and a fixed overnight rate for each night that we stay away. That fixed overnight rate of 95 pounds is to include incidentals such as parking, evening meal, breakfast, and any extra communication costs (i.e. Internet access) while away. And it's way below what the actual costs will be in Glasgow; we'll be subsidising the expenses from the course charges.

So - time for a change? No, I don't think so. The mechanism is a good one; it means that we can quote our clients a fixed price ahead of time; sometimes we "win" and sometimes we "loose" and provided that it's broadly in balance, and the system is fair so that we don't have one group of customers providing a heavy subsidy to another group, I think the mechanism should remain in place.

It's our intent that the expenses we charge should cover our actual expenses. We don't pay ourselves for the time we spend travelling (we do that out of "love" in our own time) and we don't look to making a profit nor taking a loss on them. As we come up towards the end of the year, if prices continue to rise we'll probably need to apply a gentle, perhaps slightly upwards, hand on the tiller for orders received in 2006 with a careful look at motoring, hotel, and ferry costs which are the three elements on which each expenses quote is based.

We remain committed to only charging for our time for the days that we're actually with you, and to providing you with a fabulous course where you just have to provide a room and the students ... no matter where you are in the British Isles or beyond. One week (this week!) it's Vauxhall Bridge Road in London and Argyle Street in Glasgow ... next week, it could be a quiet suburban street in Cambridge, or an office unit tucked away on a Channel Island.


(written 2005-09-07, updated 2006-06-05)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G502 - Well House Consultants - Business Practice
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)
  [27] Sales technique - (2004-08-25)
  [68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30)
  [77] Telephone systems - (2004-10-07)
  [88] Getting the right level of trainer - (2004-10-14)
  [95] Five red flags - (2004-10-21)
  [108] A typical morning - (2004-11-03)
  [121] Fair and Simple - (2004-11-17)
  [125] Staff theft - (2004-11-21)
  [129] Trawling our site to prevent student copying - (2004-11-24)
  [137] Certification schemes - (2004-12-02)
  [157] Automatic service upgrades - (2004-12-19)
  [180] Skunk works - (2005-01-17)
  [188] Pink elephant and appreciation - (2005-01-24)
  [200] Tips for the top - (2005-02-03)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
  [217] Use of time - (2005-02-16)
  [226] Growing our systems - (2005-02-24)
  [297] A reminder that the customer is King - (2005-05-01)
  [321] Sales - the alternative close - (2005-05-23)
  [399] simplicity hides real size - (2005-07-31)
  [457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06)
  [467] Tell them three times - (2005-10-17)
  [487] On line course booking - credit card protection - (2005-11-06)
  [491] Being atypical is typical - (2005-11-10)
  [536] Cancellations and penalties - (2005-12-21)
  [626] Not just a pretty face to answer the phone. - (2006-02-26)
  [652] Morning Post - (2006-03-20)
  [664] Ruby course - oops - it's not happening - (2006-04-01)
  [766] Discounts and approved supplier lists - (2006-06-17)
  [808] Sales call - (2006-07-19)
  [849] Staff Meeting - (2006-08-30)
  [869] UNABLE TO ATTEND - (2006-09-16)
  [883] Age discrimination law - (2006-10-01)
  [906] A commitment we won't be making - (2006-10-27)
  [1057] Selling by phone and Skype - our policy - (2007-01-30)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03)
  [1157] Speed Networking - a great evening and how we arranged it - (2007-04-21)
  [1165] Extended Credit request - train in June and be paid in September - (2007-04-27)
  [1243] Heavy duty hole punch - (2007-06-24)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1263] 0800 043 8225 - a new phone number for Well House - (2007-07-10)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09)
  [1373] New Month, New Quarter, New Laws - (2007-10-01)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1453] What makes our courses special? - (2007-12-02)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1626] Early May - a short chance to regroup and improve - (2008-05-01)
  [1713] Ways to accept credit cards - or not! - (2008-07-19)
  [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
  [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
  [2044] Please Trouble me - (2009-02-16)
  [2122] Commission Creep - (2009-04-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2331] Certification Revisted - Lua - (2009-08-09)
  [2465] Melksham Town - asleep or awake? - (2009-10-21)
  [2598] An excuse for making a sales call - (2010-01-26)
  [2788] Cost of Sales - (2010-06-01)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2936] The service that customers should receive - (2010-08-27)
  [2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21)
  [3073] Customer Service - the boundary - (2010-11-27)
  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03)
  [3613] Keeping Business Local. But is that realistic? - (2012-02-13)
  [3665] Will will smile? - (2012-03-22)
  [3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
  [3755] Cruising on the Mersey Ferry? - (2012-06-07)
  [4107] Snog, Marry, Avoid - (2013-05-31)
  [4293] Certification - (2014-09-15)
  [4415] Buffet review - taking the price into account - (2015-02-05)
  [4520] No cold sales calls please - but delighted to hear from others! - (2015-09-29)

G401 - Well House Consultants - On Site courses
  [139] Just provide a room and the students - (2004-12-03)
  [191] Setting up a training room for a course - (2005-01-27)
  [213] Off to Munich - (2005-02-13)
  [241] Dress for training - (2005-03-10)
  [382] Central London Courses - Perl, PHP, Python, Tcl, MySQL - (2005-07-18)
  [439] You cant - (2005-09-08)
  [1027] Cue the music, I'm happy. - (2007-01-09)
  [1465] Perl, PHP, Python, Tcl, Linux, MySQL, Ruby courses ... - (2007-12-09)
  [1600] Cambidge - Tcl, Expect and Perl courses - (2008-04-04)
  [1781] Reception - (2008-09-01)
  [2041] httpd, Tomcat and PHP course enhancements - (2009-02-14)
  [2309] Lua training class in Spanish - (2009-07-29)
  [2311] Floor to ceiling - (2009-07-30)
  [2801] Binary data handling with unpack in Perl - (2010-06-10)
  [2810] A course review - for the tutor to complete - (2010-06-14)
  [2928] Public (scheduled) or private course? Book direct, or through a third party? - (2010-08-19)
  [2956] On site course - travel and accommodation expenses - (2010-09-14)
  [3131] Lua, Tcl, Python; Worldwide training classes - (2011-01-14)
  [3137] Training Classes - should the training company provide a system for each delegate to use? - (2011-01-18)
  [3691] Back in Cambridge to give a Lua course - (2012-04-09)
  [3715] Changing face - Filton - (2012-05-01)
  [3898] The course must go on - improvements to tutor travel plans, with immediate effect - (2012-10-17)
  [3950] 10 reasons why I travel the night before a course starts - (2012-12-10)
  [4132] Using your own laptop on our courses - now even easier! - (2013-07-05)
  [4230] Well House Consultants - course prices for 2014 - (2013-12-26)
  [4602] Training course and hotel room prices - 2016 - (2015-12-31)
  [4739] A year of changes for Lisa and Graham Ellis, and Well House - (2017-05-27)
  [4769] Python, Tcl, Lua and other Open Source programming courses for 2018 - (2017-12-31)


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Some other Articles
How far away is that server?
Upgrade!
Fair system for travel and accommodation expenses
Outside of the box
Linking Apache httpd to Apache Tomcat
Expect for Windows
Through public transport connection, Chippenham to Salisbury, to cease
FTP - how to make the right transfers
New print centre for our manuals
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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