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Snog, Marry, Avoid

Snog, Marry, Avoid

The 80 - 20 rule. 80% of potential training contracts give 20% of the heartache, and the remaining 20% have the potential to give the other 80% of the heartache. And one of the secrets to success is to learn which are the 20% of jobs to walk away from before an order is ever placed, to save the 80% of heartache impacting on the majority of our customers, and of my personal life... all for a customer to whom we may not be well fitted, and will only have limited satisfaction.

There are - thank goodness - indicators that help identify the 20% to avoid. On the hotel side (yes, the algorithm applies there too), it's the walkin bookings after 8pm, the people who want you to do a room at half price because "it would be left empty otherwise", and the people who tell you they've already tried Bowden House and the Longhope, but they're fully booked. On the training side, beware the company that has you leave dates on hold for a long period then looks to book at 3 day's notice with material to be tailored, the company that wants a huge discount off a single course in a peak week, and the company that's had problems finding someone to do their training. Beware also the company that's made a poor decision with their choice of staff, scheduling or system plans, and may be looking for a scapegoat.

Fortunately, for every five potential customers only one falls into this "avoid" category. In the words of the name of the TV series, the other 4 we can "snog". Wouldn't want to marry any of them - rather happy with Lisa, thank you, and business wise we value our independence.
(written 2013-05-31, updated 2013-06-08)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G502 - Well House Consultants - Business Practice
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  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3073] Customer Service - the boundary - (2010-11-27)
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or
Horse's mouth home
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The painful cost of local travel to Melksham
Some other Articles
Zigzag bus - forward for the future, or decaying service?
TransWilts meeting ...
What might you find at a tiny bed and breakfast?
The painful cost of local travel to Melksham
Snog, Marry, Avoid
Web server efficiency - saving repetition through caches
Our day trip by train from Swindon, Chippenham and Melksham to Weymouth
Weymouth vis the TransWilts - the day out today
Questions from children about Melksham Campus
Installing Lua 5.2.2 on Mac OS X 10.7.4
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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