It's not usually my job to be answering the telephones - I spend most of my working day standing in front of trainees presenting Python, Perl or PHP subjects to them, and much of the rest of my time discussing their particular uses of the technology with them, or advising them on techniques and issues that arrive during practicals.

But it's fabulous, once in a while, to take over "telephone duty" for a day. It helps me to keep in touch with what's happening at the grass roots and sharp end of the admin and booking functions, even if it surprises the occasional prospective customer that we "risk" letting our tutors speak to customers before they book their courses.

I suggest to anyone in a senior role that they should step into the shoes and role of their team and collleagues just once every so often. It can be a real eye opener. And once they get over the shock it can be a real pleasure for the customers too.

(written 2005-07-28 04:55:04)

 G207 - Well House Consultants - Staff
G501 - Well House Consultants - Customer Service

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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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