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For 2023 (and 2024 ...) - we are now fully retired from IT training.
We have made many, many friends over 25 years of teaching about Python, Tcl, Perl, PHP, Lua, Java, C and C++ - and MySQL, Linux and Solaris/SunOS too. Our training notes are now very much out of date, but due to upward compatability most of our examples remain operational and even relevant ad you are welcome to make us if them "as seen" and at your own risk.

Lisa and I (Graham) now live in what was our training centre in Melksham - happy to meet with former delegates here - but do check ahead before coming round. We are far from inactive - rather, enjoying the times that we are retired but still healthy enough in mind and body to be active!

I am also active in many other area and still look after a lot of web sites - you can find an index ((here))
Managing conflict and disappointment

I wondered what to write on "The Horse's Mouth" today ... but then time ran out before I had to rush down for my hotel breakfast and checkout, so I left the posting here until later and now I'm writing the text during a short lecturing break for posting at the end of the day.

I arrived at my training room, on time (i.e. half an hour before the class) and discovered that in this public building the caretaker had - thinking he was being helpful - already unlocked for me, and opened all the doors and windows to help get me off to a cool start. He's got a heart of gold, but I don't think he understands that there's people around who might love to own a laptop and might help themselves to one of ours ... I find it very hard to be rough or harsh with such agent, but clearly the request that I made yesterday - "please do not unlock until I get there" wasn't understood.

And I didn't tell you ... when I got to my training room, I also had a gentleman that I'd never seen before seated there. "Hello - are you from xxx" he asks, naming the company that I'm training. "No - I'm the tutor" I say and he introduces himself. Problem is ... this is the third day of a three day course, I'm not excpecting anyone extra, I don't have spare notes, and it would be highly disruptive. The solutions turns out to be straighforward - there's a one day "Managing Conflicts" course being run for the same company in a room just up the corridor.

It strikes me that there are elements of my job that involve managing conflicts - from ensuring that I'm provided with a minimum of security for my equipment through diverting people helpfully to the right courses. It comes in at other times too; there's a minorty of trainees who find programming very difficult and can occasionally need a little help through their frustration, and there are just a few times where people feel that we've got limitless resources. The story of the guy who came to our office thinking that he didn't need to book - that he could just pay cash on the door - is one for another day. I really doubt that our business will even get so busy that we can take allcomers without booking as you would expect of a bus service!

(written 2005-07-20, updated 2006-06-05)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
Z300 - Politics and Religion
  [216] Cheap purchase - votes paid for with selfish promises - (2005-02-15)
  [257] Politics gets nasty. Must be an election coming up. - (2005-03-25)
  [280] Spotted - the local MP - (2005-04-15)
  [289] MP for Devizes, Wiltshire - (2005-04-23)
  [301] General Election day, UK - (2005-05-05)
  [313] Making bona fide international marriages more difficult - (2005-05-16)
  [326] UK Tax payment totals and where the money is spent - (2005-05-27)
  [335] Sad priorities - (2005-06-03)
  [377] A Strengthened City - (2005-07-14)
  [415] Campaign Drift and efficiency. - (2005-08-15)
  [469] Yesterday was Kiss and Ride - (2005-10-19)
  [505] Would you steal ... petrol? ... a training course? - (2005-11-26)
  [539] rich and famous - (2005-12-23)
  [602] MP face to face - (2006-02-12)
  [607] On being British - (2006-02-14)
  [671] Both ends of the animal - (2006-04-05)
  [674] Wiltshire to get an extra MP - (2006-04-07)
  [682] Iran has enriched uranium ... - (2006-04-12)
  [696] Is than an uphill or downhill task? - (2006-04-23)
  [750] Almost everyone loses - (2006-06-07)
  [780] Separation and Integration - (2006-06-27)
  [875] Wilfred Emmanuel-Jones - (2006-09-22)
  [967] Realistic on line shoot'em up - (2006-12-05)
  [1003] Room at the Inn, Guy at the station - (2006-12-21)
  [1060] What a relief from the tax office. - (2007-02-01)
  [1109] False imprisonment - a contrast from the news - (2007-03-15)
  [1135] Government pressure on me to shut up after I make the papers - (2007-04-05)
  [1175] Local elections - choosing who to vote for - (2007-05-03)
  [1247] An afternoon at a public enquiry - (2007-06-27)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1350] FSB (Federation of Small Businesses) Western Region - (2007-09-13)
  [1386] New software product for warmblooded programmers - (2007-10-10)
  [1428] Travel Across Wiltshire - the game - (2007-11-11)
  [1526] Carers at work - court case changes - (2008-02-01)
  [1573] Budget tax increases hit vehicle market - (2008-03-14)
  [1579] Rome, and the faith of Rome - (2008-03-17)
  [1729] Back from the future - (2008-07-30)
  [1769] July child ponders on August children - (2008-08-23)
  [1872] Barack Obama wins US Predidency - (2008-11-05)
  [1881] Wiltshire Council says - part 1 - (2008-11-13)
  [1882] Wiltshire Council says - part 2 - (2008-11-14)
  [1987] One Cheer for Local Democracy - Asda in Melksham - (2009-01-11)
  [2012] The Wiltshire Police - (2009-01-29)
  [2028] Things people say on the phone - (2009-02-06)
  [2075] Supporting Parkinsons and Trains - (2009-03-11)
  [2178] Melksham Candidates for Wiltshire Unitary Election - (2009-05-12)
  [2206] Spot the odd one out - (2009-05-29)
  [2257] Ramblings on church and state linkage in Melksham - (2009-06-25)
  [2270] Wiltshire - a chance to improve life for everybody - (2009-07-05)
  [2279] Understanding the new local government structure in Wiltshire - (2009-07-11)
  [2288] Wiltshire Community Area Partnerships - (2009-07-15)
  [2353] All change - Wiltshire Parliamentary - (2009-08-13)
  [2640] How is your tax pound spent? - (2010-02-18)
  [2689] Can my dog eat potatoes? Doggie Dietary Research, and political sleaze! - (2010-03-23)
  [2712] A more informed decision than ever before - (2010-04-08)
  [2740] Melksham Hustings at George Ward School - (2010-04-26)
  [2752] Voting day - UK General Election - (2010-05-06)
  [2757] Bodicea, Lincoln, and our new MP - (2010-05-09)
  [2792] Should Government compete with private industry? - (2010-06-03)
  [2824] A pint of Black Rat, and a lazy barman - (2010-06-25)
  [2856] Two sides of the coin - (2010-07-06)
  [2864] Changing with weather and seasons - (2010-07-10)
  [2870] Old prices - what would the equivalent price have been in 1966? - (2010-07-14)
  [2948] Melksham shamefully makes the national headlines - (2010-09-07)
  [2971] Should the public sector compete with businesses? and other deep questions - (2010-09-26)
  [3051] Positively reforming the system - could it be done? - (2010-11-14)
  [3264] Alternative Vote (AV) - explaining and an example - (2011-04-25)
  [3313] What does our MP do on a Bank Holiday? - (2011-05-30)
  [3323] Is Melksham town centre dying? - (2011-06-11)
  [3325] The Olympic Torch, and Melksham House - (2011-06-14)
  [3438] Melksham to become a part of Trowbridge? - (2011-09-13)
  [3592] Are we one man, one vote? No, and we never have been. - (2012-01-26)
  [3676] Rising prices, changing habits and society - (2012-03-31)
  [3806] 2011 Census results - initial figures for Wiltshire. - (2012-07-17)
  [3845] Good cause giving - getting the charity beggars off the street - (2012-08-21)
  [3905] How should we choose our Wiltshire Police and Crime Commissioner? - (2012-10-27)
  [3921] On rememberance, on war, and on preventing the war cycle - (2012-11-11)
  [4079] Melksham Area - Unitary Council results, May 2013 - (2013-05-04)
  [4223] Democracy - alive and well with the beauty pagent starting up again - (2013-12-16)
  [4275] Eurpoean Elections, and other elections ahead. Some thoughts on campaigns and policies - (2014-05-08)
  [4286] Reaction in Radstock to new First bus prices - (2014-07-12)
  [4343] Politics and the railway the connects Wiltshire - (2014-12-06)
  [4354] Wiltshire Police - assuming someone is guilty just on the say-so of a member of the public? - (2014-12-16)
  [4476] Upcoming election - Chippenham Constituency - the major candidates compared - (2015-04-29)
  [4485] Misusing statistics? - the seedy side of election campaigning - (2015-05-04)
  [4489] Election results - what if we had a party list system? - (2015-05-08)
  [4548] Melksham - two small townships, or one big one? - (2015-10-22)
  [4597] Not standing as your local councillor - (2015-12-18)
  [4614] PC Plod - alive and scaremongering in Wiltshire? - (2016-01-04)
  [4625] Where does Wiltshire bus subsidy money come from? - (2016-01-19)
  [4720] Celebrating our diversity rather than discriminating for it - (2016-11-02)
  [4725] Writing Python 2 such that Python 3 is easy - (2016-11-06)
  [4729] The oldest part of Los Angeles - (2016-11-23)
  [4734] Thoughts on the new Blackmore Ward of Melksham Without Parish - (2017-02-22)
  [4735] Revisiting - should I stand for Melksham Without Parish Council in May? - (2017-02-24)


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Feast or famine
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BBQ Season
Training course plans for 2006
What is a callback?
Feast or famine
Managing conflict and disappointment
Overloading of operators on standard objects in Python
Central London Courses - Perl, PHP, Python, Tcl, MySQL
Exceptions in Python
Bridging to the customer requirement
Getting the lighting right
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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