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Our plans were to retire in summer 2020 and see the world, but Coronavirus has lead us into a lot of lockdown programming in Python 3 and PHP 7.
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Managing conflict and disappointment

I wondered what to write on "The Horse's Mouth" today ... but then time ran out before I had to rush down for my hotel breakfast and checkout, so I left the posting here until later and now I'm writing the text during a short lecturing break for posting at the end of the day.

I arrived at my training room, on time (i.e. half an hour before the class) and discovered that in this public building the caretaker had - thinking he was being helpful - already unlocked for me, and opened all the doors and windows to help get me off to a cool start. He's got a heart of gold, but I don't think he understands that there's people around who might love to own a laptop and might help themselves to one of ours ... I find it very hard to be rough or harsh with such agent, but clearly the request that I made yesterday - "please do not unlock until I get there" wasn't understood.

And I didn't tell you ... when I got to my training room, I also had a gentleman that I'd never seen before seated there. "Hello - are you from xxx" he asks, naming the company that I'm training. "No - I'm the tutor" I say and he introduces himself. Problem is ... this is the third day of a three day course, I'm not excpecting anyone extra, I don't have spare notes, and it would be highly disruptive. The solutions turns out to be straighforward - there's a one day "Managing Conflicts" course being run for the same company in a room just up the corridor.

It strikes me that there are elements of my job that involve managing conflicts - from ensuring that I'm provided with a minimum of security for my equipment through diverting people helpfully to the right courses. It comes in at other times too; there's a minorty of trainees who find programming very difficult and can occasionally need a little help through their frustration, and there are just a few times where people feel that we've got limitless resources. The story of the guy who came to our office thinking that he didn't need to book - that he could just pay cash on the door - is one for another day. I really doubt that our business will even get so busy that we can take allcomers without booking as you would expect of a bus service!

(written 2005-07-20, updated 2006-06-05)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
Z300 - Politics and Religion
  [216] Cheap purchase - votes paid for with selfish promises - (2005-02-15)
  [257] Politics gets nasty. Must be an election coming up. - (2005-03-25)
  [280] Spotted - the local MP - (2005-04-15)
  [289] MP for Devizes, Wiltshire - (2005-04-23)
  [301] General Election day, UK - (2005-05-05)
  [313] Making bona fide international marriages more difficult - (2005-05-16)
  [326] UK Tax payment totals and where the money is spent - (2005-05-27)
  [335] Sad priorities - (2005-06-03)
  [377] A Strengthened City - (2005-07-14)
  [415] Campaign Drift and efficiency. - (2005-08-15)
  [469] Yesterday was Kiss and Ride - (2005-10-19)
  [505] Would you steal ... petrol? ... a training course? - (2005-11-26)
  [539] rich and famous - (2005-12-23)
  [602] MP face to face - (2006-02-12)
  [607] On being British - (2006-02-14)
  [671] Both ends of the animal - (2006-04-05)
  [674] Wiltshire to get an extra MP - (2006-04-07)
  [682] Iran has enriched uranium ... - (2006-04-12)
  [696] Is than an uphill or downhill task? - (2006-04-23)
  [750] Almost everyone loses - (2006-06-07)
  [780] Separation and Integration - (2006-06-27)
  [875] Wilfred Emmanuel-Jones - (2006-09-22)
  [967] Realistic on line shoot'em up - (2006-12-05)
  [1003] Room at the Inn, Guy at the station - (2006-12-21)
  [1060] What a relief from the tax office. - (2007-02-01)
  [1109] False imprisonment - a contrast from the news - (2007-03-15)
  [1135] Government pressure on me to shut up after I make the papers - (2007-04-05)
  [1175] Local elections - choosing who to vote for - (2007-05-03)
  [1247] An afternoon at a public enquiry - (2007-06-27)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1350] FSB (Federation of Small Businesses) Western Region - (2007-09-13)
  [1386] New software product for warmblooded programmers - (2007-10-10)
  [1428] Travel Across Wiltshire - the game - (2007-11-11)
  [1526] Carers at work - court case changes - (2008-02-01)
  [1573] Budget tax increases hit vehicle market - (2008-03-14)
  [1579] Rome, and the faith of Rome - (2008-03-17)
  [1729] Back from the future - (2008-07-30)
  [1769] July child ponders on August children - (2008-08-23)
  [1872] Barack Obama wins US Predidency - (2008-11-05)
  [1881] Wiltshire Council says - part 1 - (2008-11-13)
  [1882] Wiltshire Council says - part 2 - (2008-11-14)
  [1987] One Cheer for Local Democracy - Asda in Melksham - (2009-01-11)
  [2012] The Wiltshire Police - (2009-01-29)
  [2028] Things people say on the phone - (2009-02-06)
  [2075] Supporting Parkinsons and Trains - (2009-03-11)
  [2178] Melksham Candidates for Wiltshire Unitary Election - (2009-05-12)
  [2206] Spot the odd one out - (2009-05-29)
  [2257] Ramblings on church and state linkage in Melksham - (2009-06-25)
  [2270] Wiltshire - a chance to improve life for everybody - (2009-07-05)
  [2279] Understanding the new local government structure in Wiltshire - (2009-07-11)
  [2288] Wiltshire Community Area Partnerships - (2009-07-15)
  [2353] All change - Wiltshire Parliamentary - (2009-08-13)
  [2640] How is your tax pound spent? - (2010-02-18)
  [2689] Can my dog eat potatoes? Doggie Dietary Research, and political sleaze! - (2010-03-23)
  [2712] A more informed decision than ever before - (2010-04-08)
  [2740] Melksham Hustings at George Ward School - (2010-04-26)
  [2752] Voting day - UK General Election - (2010-05-06)
  [2757] Bodicea, Lincoln, and our new MP - (2010-05-09)
  [2792] Should Government compete with private industry? - (2010-06-03)
  [2824] A pint of Black Rat, and a lazy barman - (2010-06-25)
  [2856] Two sides of the coin - (2010-07-06)
  [2864] Changing with weather and seasons - (2010-07-10)
  [2870] Old prices - what would the equivalent price have been in 1966? - (2010-07-14)
  [2948] Melksham shamefully makes the national headlines - (2010-09-07)
  [2971] Should the public sector compete with businesses? and other deep questions - (2010-09-26)
  [3051] Positively reforming the system - could it be done? - (2010-11-14)
  [3264] Alternative Vote (AV) - explaining and an example - (2011-04-25)
  [3313] What does our MP do on a Bank Holiday? - (2011-05-30)
  [3323] Is Melksham town centre dying? - (2011-06-11)
  [3325] The Olympic Torch, and Melksham House - (2011-06-14)
  [3438] Melksham to become a part of Trowbridge? - (2011-09-13)
  [3592] Are we one man, one vote? No, and we never have been. - (2012-01-26)
  [3676] Rising prices, changing habits and society - (2012-03-31)
  [3806] 2011 Census results - initial figures for Wiltshire. - (2012-07-17)
  [3845] Good cause giving - getting the charity beggars off the street - (2012-08-21)
  [3905] How should we choose our Wiltshire Police and Crime Commissioner? - (2012-10-27)
  [3921] On rememberance, on war, and on preventing the war cycle - (2012-11-11)
  [4079] Melksham Area - Unitary Council results, May 2013 - (2013-05-04)
  [4223] Democracy - alive and well with the beauty pagent starting up again - (2013-12-16)
  [4275] Eurpoean Elections, and other elections ahead. Some thoughts on campaigns and policies - (2014-05-08)
  [4286] Reaction in Radstock to new First bus prices - (2014-07-12)
  [4343] Politics and the railway the connects Wiltshire - (2014-12-06)
  [4354] Wiltshire Police - assuming someone is guilty just on the say-so of a member of the public? - (2014-12-16)
  [4476] Upcoming election - Chippenham Constituency - the major candidates compared - (2015-04-29)
  [4485] Misusing statistics? - the seedy side of election campaigning - (2015-05-04)
  [4489] Election results - what if we had a party list system? - (2015-05-08)
  [4548] Melksham - two small townships, or one big one? - (2015-10-22)
  [4597] Not standing as your local councillor - (2015-12-18)
  [4614] PC Plod - alive and scaremongering in Wiltshire? - (2016-01-04)
  [4625] Where does Wiltshire bus subsidy money come from? - (2016-01-19)
  [4720] Celebrating our diversity rather than discriminating for it - (2016-11-02)
  [4725] Writing Python 2 such that Python 3 is easy - (2016-11-06)
  [4729] The oldest part of Los Angeles - (2016-11-23)
  [4734] Thoughts on the new Blackmore Ward of Melksham Without Parish - (2017-02-22)
  [4735] Revisiting - should I stand for Melksham Without Parish Council in May? - (2017-02-24)


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Overloading of operators on standard objects in Python
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Feast or famine
Some other Articles
BBQ Season
Training course plans for 2006
What is a callback?
Feast or famine
Managing conflict and disappointment
Overloading of operators on standard objects in Python
Central London Courses - Perl, PHP, Python, Tcl, MySQL
Exceptions in Python
Bridging to the customer requirement
Getting the lighting right
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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