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Planned for a quiet period during the Olympics - but it is far from that!

This week and next week have been marked in my diary for a while as "Olympics - a chance to catch up on paperwork, and important but non-urgent tasks". As an IT training company, August is always a bit of a quiet month, and we fully expected the big sporting event to depress bookings further, in addition to reducing our hotel bookings. That's because people who aren't attending the Olympic events haven't exactly been encouraged to commute / travel as usual, and we're far too far from any of the venues to realistically have expected a boost from travelling families or fans.

And this week we have achieved a tremendous amount ... a really good staff meeting and training session on Monday, which almost everyone was able to make. We looked at the "behind the scene" systems such as fire alarm and emergemcy light tests. We reviewed pricing and other policy; everyone on our team is customer facing, and is able to handle first-line customer enquiries, and it's important to know not only WHAT our policies are, but WHY they're that way. And we took a good look through ongoing maintainance and upgrade works - something that we need to keep constantly in touch with to avoid any hint of a tired look! We continued the discussion over lunch at the Refa - sometimes drifting off onto more social topics. Such interaction is important for a cohesive team - and as we're open and staffed for over 100 hours per week, it's not something that happens every day.

On Tuesday, I prepared a major update for our "Perl Programming" course - I've written about this as a separate item. Although programming languages change remarkably little over the years (sensible, as people want to invest in coding that will last a long time), many of the peripheral topics that the course touches on change more quickly, and the candidates for the courses gradually change in their typical background too. So this change is no root and branches re-write, but rather a gentle stearing to keep the course relevant and ahead-looking ... to topics such as Perl 6.

We have a considerable number of different domains registered for various special groups and specific purposes, and some of those have been getting a little long in the tooth, or lying forgotten at dusty corners of web space. On Wednesday, I did quite a batch of spring cleaning ... and put in forwarding from a number of redundant domains and directories to our current (and still updated) pages. This is Search Engine Optimisation (SEO) to some extent - we would far rather be highly ranked via a single URL than to ranked twice, but lower.

On Thursday, I attended a SCOB meeting with the feasibility study folks - we're looking at the various options for siting and buildings for the Melksham Campus on the Council owned site at Melksham House, with some fallout to associated sites. Now that the group has design principles agreed, based on council mandated minima and user inputs above that, the questions are "how can this be done", "what will it cost", "how will it work" and "what do we need to compromise on". Regrettably, on that latter point there are likely to be tough decisions to make as we look to get the best "bang" for our "buck". But design principles like "don't provide things that will compete with alternative facilities" should help us. Personally, I was delighted to see a number of options on the table - there must have been around 10 combinations in various ways, and that SCOB inputs have been taken to heart in the suggestions (or perhaps we're just stating the obvious on the SCOB ...)

Ah - so what will I do with my next quiet week? It won't be quiet!. I have a course to run, and we have a full hotel at the start of the week. But that won't stop me getting on with some other issues that are important, but not urgent ... or are behind the scenes.
(written 2012-08-02, updated 2012-08-18)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G500 - Well House Consultants - Running a training company
  [4135] Introducing your product to Well House Consultants - single, personally tuned email please - (2013-07-08)
  [4004] Annual Accounts - a big job for a small business - (2013-02-15)
  [3684] Once upon a Maundy Thursday - (2012-04-05)
  [3610] Training to do a job, or training to pass an exam? - (2012-02-13)
  [3361] Blowing our own trumpet - MySQL resources - (2011-07-18)
  [2940] Training course locations - Melksham, UK; Buxton, UK; Lake Constance, Germany; Venice Italy, the USA and India - (2010-08-30)
  [2924] Job applicants - wondering why they apply - (2010-08-16)
  [2838] Respecting our customers anonimity - (2010-06-29)
  [2144] Looking for a career change - Physician to Web Site Designer - (2009-04-28)
  [2084] Books and distance learning from Well House Consultants? - (2009-03-15)
  [2074] Weekday or Weekend PHP, Python and Perl classes? - (2009-03-10)
  [2049] Why Choose Well House Consultants for your course? - (2009-02-20)
  [2021] Short health and safety course - (2009-02-02)
  [2003] Discount Training Courses - PHP, Perl, Python - (2009-01-21)
  [1963] Best source to learn Java (or Perl or PHP or Python) - (2008-12-28)
  [1884] Recession? Depression? - (2008-11-14)
  [1433] Linux, PHP, Tcl, Ruby, C, C++ - last minute training course availability - (2007-11-16)
  [1393] First Alternative / what has happened there? - (2007-10-16)
  [1369] One business, four different angles! - (2007-09-28)
  [1040] What the customer is looking for - effective training - (2007-01-17)
  [1022] No courses. No hotel guests. Rushed off our feet! - (2007-01-05)
  [978] Wellhouse Manor, Hotel, Melksham - (2006-12-10)
  [926] Training rooms to learn Open Source programming - (2006-11-15)
  [838] Talking about other training companies. - (2006-08-19)
  [813] Monday Morning at Well House Consultants Melksham - (2006-07-24)
  [652] Morning Post - (2006-03-20)
  [627] JIT or JAU - (2006-02-27)
  [545] Is training seasonal? - (2005-12-28)
  [470] I wanna be a Python trainer - (2005-10-20)
  [402] Netless - (2005-08-05)
  [385] Feast or famine - (2005-07-21)
  [251] WIBNIF - (2005-03-19)
  [171] Skills and techniques of being a successful trainer - (2005-01-06)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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