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Cold call contacts - preference services and turning off spam sales approaches

A telephone call yesterday, and the young lady introduced herself as Ellie, and started to talk to me about financial planning. She explained that her boss would be in the area next week, and asked if he could meet.

"It's funny you should call today - just a couple of hours after a conversation I was having with my wife ..." I said, and you could here the sparkle in her acknowledgement of that "... because we get a lot of calls, and just today we were talking about this and I have registered our numbers with the telephone preference service ..." Poor Ellie couldn't apologise quickly enough - she said she had checked (and I how do doubt she had - registation takes a while to go through) - actually one of the better ones who does take note, and the call ended friendly.

I have a great deal of time for people doing their job ... but there are some jobs that simply should not exist, or be run as they are by the bosses. And that applies (in my opinion) to the jobs where people are asked to call numbers that are TPS listed, and if challenged give one of the following reasons:

1. Only applies to caller from within the UK
2. You are already a customer / signed up (e.g. appear in our telephone / business directory, probably as a free enty in someting like Thomson Local)
3. This is not a cold call - following up an email
4. I am not selling anything - I am doing market research / setting up appointments
5. Your Registration must have run out / must not yet be active

Those may (or may not) be true when used - and several are what I consider to be loopholes. I particularly dislike the companies who use an offshore call centre to cold call, and use this to sidestep the Telephone Preference laws. Don't they realise that someone who's taken active steps to request that such calls are NOT made is unlikely to provide them with a positive outcome / good return on their time invested? And don't they realise that damaging their company's name with the person they're calling by using sidestep techniques. Or are they so arrogantly sure that their product is so different and so worthwhile that - once we speak to them - we'll want it anyway!

The telephone preference service may be found [here] online. There is also a fax preference service [here] and a mail (post) preference service [here]. I note that even in the preference service world, there are cold callers who will ask you for payment for them to complete your registration. To quote from the front page of the mail preference service - "Be wary of people calling you claiming to be from the Telephone (Mailing) Preference Service asking for payment to complete your registration. MPS is a FREE service."




At Well House Consultants / Well House Manor, unsolicited / cold sales calls and recorded "information" messages take a great deal of our time. It's not only the time taken by the call, but the time taken to get and into the groove of what the person who answers the phone was doing - often complex design and programming work. So we do not welcome calls from people who are looking to buck the spirit of what we have elected for.

When we were hiring, we specified "email us or walk in" and the people who were able to follow that simple instruction were the ones who got the jobs. It shows that they fit in, that they can take instruction, and that they have a respect for working with us in a way that works for us.
(written 2011-11-03)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G502 - Well House Consultants - Business Practice
  [4520] No cold sales calls please - but delighted to hear from others! - (2015-09-29)
  [4415] Buffet review - taking the price into account - (2015-02-05)
  [4293] Certification - (2014-09-15)
  [4107] Snog, Marry, Avoid - (2013-05-31)
  [3755] Cruising on the Mersey Ferry? - (2012-06-07)
  [3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
  [3665] Will will smile? - (2012-03-22)
  [3613] Keeping Business Local. But is that realistic? - (2012-02-13)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3073] Customer Service - the boundary - (2010-11-27)
  [2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21)
  [2936] The service that customers should receive - (2010-08-27)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2788] Cost of Sales - (2010-06-01)
  [2598] An excuse for making a sales call - (2010-01-26)
  [2465] Melksham Town - asleep or awake? - (2009-10-21)
  [2331] Certification Revisted - Lua - (2009-08-09)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2122] Commission Creep - (2009-04-08)
  [2044] Please Trouble me - (2009-02-16)
  [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
  [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
  [1713] Ways to accept credit cards - or not! - (2008-07-19)
  [1626] Early May - a short chance to regroup and improve - (2008-05-01)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1453] What makes our courses special? - (2007-12-02)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1373] New Month, New Quarter, New Laws - (2007-10-01)
  [1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1263] 0800 043 8225 - a new phone number for Well House - (2007-07-10)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1243] Heavy duty hole punch - (2007-06-24)
  [1165] Extended Credit request - train in June and be paid in September - (2007-04-27)
  [1157] Speed Networking - a great evening and how we arranged it - (2007-04-21)
  [1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1057] Selling by phone and Skype - our policy - (2007-01-30)
  [906] A commitment we won't be making - (2006-10-27)
  [883] Age discrimination law - (2006-10-01)
  [869] UNABLE TO ATTEND - (2006-09-16)
  [849] Staff Meeting - (2006-08-30)
  [808] Sales call - (2006-07-19)
  [766] Discounts and approved supplier lists - (2006-06-17)
  [664] Ruby course - oops - it's not happening - (2006-04-01)
  [652] Morning Post - (2006-03-20)
  [626] Not just a pretty face to answer the phone. - (2006-02-26)
  [536] Cancellations and penalties - (2005-12-21)
  [491] Being atypical is typical - (2005-11-10)
  [487] On line course booking - credit card protection - (2005-11-06)
  [467] Tell them three times - (2005-10-17)
  [457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06)
  [438] Fair system for travel and accommodation expenses - (2005-09-07)
  [399] simplicity hides real size - (2005-07-31)
  [321] Sales - the alternative close - (2005-05-23)
  [297] A reminder that the customer is King - (2005-05-01)
  [226] Growing our systems - (2005-02-24)
  [217] Use of time - (2005-02-16)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
  [200] Tips for the top - (2005-02-03)
  [188] Pink elephant and appreciation - (2005-01-24)
  [180] Skunk works - (2005-01-17)
  [157] Automatic service upgrades - (2004-12-19)
  [137] Certification schemes - (2004-12-02)
  [129] Trawling our site to prevent student copying - (2004-11-24)
  [125] Staff theft - (2004-11-21)
  [121] Fair and Simple - (2004-11-17)
  [108] A typical morning - (2004-11-03)
  [95] Five red flags - (2004-10-21)
  [88] Getting the right level of trainer - (2004-10-14)
  [77] Telephone systems - (2004-10-07)
  [68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30)
  [27] Sales technique - (2004-08-25)
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)

G909 - Well House Consultants - Spam, Spamming and Spammers
  [4315] Welcoming genuine forum posters quickly - but turning away off topic advertisers - (2014-11-16)
  [4135] Introducing your product to Well House Consultants - single, personally tuned email please - (2013-07-08)
  [3946] Moving from a warning system to a control system - PHP, forum spammers - (2012-12-07)
  [3912] Sand to Arabia, Coals to Newcastle or Woodburners to Russia - (2012-11-04)
  [3910] Identifying your real customers and keeping them well informed fast - (2012-11-02)
  [3661] Keeping forum and blog comments clean - (2012-03-19)
  [3352] World Trade Register - Certainly NOT worth 2985 Euros. - (2011-07-09)
  [3316] Twitter Phishing Trips ... and a great new alert service - (2011-06-04)
  [3190] What do the following web sites have in common? - (2011-03-03)
  [3166] Well house is strong - confirmed? - (2011-02-11)
  [3016] The legal considerations of your web presence - revisited - (2010-10-26)
  [2884] Hotlinked images onto adult material sites - (2010-07-23)
  [2697] Email metrics and filtering - (2010-03-28)
  [2398] Websitemediasolution and a goldfish called Carl Johnson - (2009-09-06)
  [2276] Who is Marc Schneider of Multilingual Search Engine Optimization Inc - (2009-07-10)
  [2179] Offers that I can refuse - (2009-05-12)
  [2177] Preventing forum spam - checks at sign up - (2009-05-12)
  [2019] Baby Caleb and Fortune City in your web logs? - (2009-01-31)
  [1978] From spam to mod_alias - finding resources - (2009-01-05)
  [1817] Marc Schneider is still having email trouble - (2008-09-30)
  [1763] Co-operating to save, yet we dont - (2008-08-21)
  [1532] Comment spam blocked. Please comment via Forums - (2008-02-05)
  [1523] Ive just received an email from myself. Should I be worried? - (2008-01-29)
  [1115] Unexpected visitors to our site - (2007-03-22)
  [1037] Impact Engineering and Backscatter - (2007-01-16)
  [872] Email metrics - (2006-09-20)
  [495] More spam - a success story - (2005-11-13)
  [417] Telephone Preference Service - we're registered - (2005-08-17)
  [347] Frightening and from-friend viruses and spams - (2005-06-14)
  [338] OO techniques are hard to teach - (2005-06-06)
  [276] An apology to Mr Boneparte - (2005-04-11)
  [268] Information request forms, cleaning up spam - (2005-04-05)
  [259] Responding to spam - (2005-03-27)


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Some other Articles
The skull above the door in Melksham Town Hall
Operator Overloading, Exceptions, Pointers, References and Templates in C++ - new examples from our courses
Destructor methods in C++ - a primer
Melksham Forward - meeting summary and pictures
Cold call contacts - preference services and turning off spam sales approaches
Well House Manor - Winter Warmers - Open 7 days a week, 11 to 5 ++
Coaches from Trowbridge and Melksham to London
Melksham House - a community facility
Sunday Evening ... newest and oldest Melksham pictures
Santa Claus - on the train from Melksham on 4th December 2011
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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