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How far should our support go

I think I've a huge amount of time for people who are learning Python, PHP and Perl ... delighted to help them via Opentalk or by individual email if they've got confidential information that they don't want to post.

But just occasionally, I feel I'm being taken advantage of - there's a small minority who seem to expect me to drop everything and answer them, for free, without even a "please" or "Thank You". A terse "Reply as soon as possible" on to the end of an email I just received caused me to chuckle. Well now - I do normally answer my emails as soon as possible but now that you mention it, perhaps I shouldn't give this one such a high priority.

Under normal circumstances, I think you'll find the levels of support I offer are quite extraordinary - have a look at all the solved questions on Opentalk, for example, and I'm always happy to put a little time into post-course advise for our students by email or even in person - if they feel it's worth travelling here for a couple of hours of assistance one evening, they can gladly have it. We're here for the long haul and looking after your existing customers and contacts is one heck of a better way to set up future business that a lot of "cold" prospecting. Yet examples written get added to course materials, opentalk answers get archived on public pages that the search engines index, so the very act of helping existing contacts does also spead the work for people who haven't come across us previously.

We've a saying "Come as a student, leave as a friend". It works - and you can be a student of the technology via this web site and become a friend just as much as you can become a friend if you come on a course.


(written 2005-05-28, updated 2006-06-05)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G305 - Well House Consultants - Post Course support
  [3770] Sample answers to training course exercises - available on our web site - (2012-06-21)
  [3701] Refresh and Revision training class days - Perl / PHP / Python / Lua / Ruby / Tcl / C / C++ - (2012-04-19)
  [3419] Data that we use during our training courses, and other training resources - (2011-09-04)
  [3391] For programmers who use Internet Explorer as their browser - (2011-08-13)
  [3045] After Course Resources - do we publish sample answers. Example from Java Exceptions module. - (2010-11-13)
  [2732] Asking about Jesus - (2010-04-20)
  [2102] What do people think of our Apache httpd / Tomcat course? - (2009-03-24)
  [1874] Is it worth it? - (2008-11-07)
  [1245] Ensuring that our tutor answers YOUR questions - (2007-06-25)
  [651] Please Register with Opentalk - but just once! - (2006-03-19)
  [609] Been on a course, but still not got it? - (2006-02-16)
  [569] Instructions for bright people - (2006-01-19)
  [516] Open source questions? Anyone can ask. - (2005-12-03)
  [509] Snippets from Geekmas - (2005-11-28)
  [389] Tough Love - (2005-07-25)
  [336] Targetted Advertising - (2005-06-05)
  [293] Course follow-ups - (2005-04-27)
  [248] Use me, but use me effectively - (2005-03-16)
  [244] Getting your examples, my examples and the data files after your course - (2005-03-13)
  [199] Post course support - part of the service - (2005-02-02)
  [136] Please tell us - (2004-12-01)

G501 - Well House Consultants - Customer Service
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
  [4078] Train works for me! - (2013-05-02)
  [4077] Palty or Parliamentary? - (2013-04-30)
  [3835] The Information age - not yet truly with us? - (2012-08-12)
  [3808] Can you put names to faces? - (2012-07-19)
  [3378] New product - ensuring that supply matches demand - (2011-08-03)
  [3294] It's not just about the jam in the sandwich - (2011-05-19)
  [3271] The importance of feedback - (2011-04-30)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3073] Customer Service - the boundary - (2010-11-27)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [2880] Getting in touch - Please allow me to see you when you are online - (2010-07-21)
  [2650] Getting a phone line changed ... - (2010-02-25)
  [2530] Taking a knock over Santa - (2009-12-08)
  [2258] Questions I have been asked on answering the phone - (2009-06-26)
  [2236] Alumni - revisiting and supporting the old University - (2009-06-13)
  [2124] Building down expectations - (2009-04-09)
  [2049] Why Choose Well House Consultants for your course? - (2009-02-20)
  [2015] Service Excellence Awards - (2009-01-30)
  [1991] Rules for a King - (2009-01-13)
  [1985] Learning to program as a part of your job - (2009-01-10)
  [1835] 23:30 bookings and midnight checkins - (2008-10-12)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1606] Sheep Shearers, Marathon Runners and Ocean Sailors - (2008-04-09)
  [1516] Pictures you can use - for free - from our library - (2008-01-23)
  [1446] An answer to a student asking 'Help' - (2007-11-27)
  [1434] Market survey - to learn, to prove a point, or to sell your product? - (2007-11-17)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1262] Keep in touch with PHP, Perl, Python and old friends too - (2007-07-09)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1007] Friends and family - (2006-12-25)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [961] Products that our customers want more of - (2006-12-03)
  [944] Just ******* Google it - (2006-11-25)
  [852] Eventful evening - a lesson in looking after contacts - (2006-09-02)
  [841] Forum help - a push in the right direction - (2006-08-21)
  [725] Better communication - (2006-05-19)
  [717] A customer service company - (2006-05-11)
  [650] A person of few words - (2006-03-18)
  [628] Active Learning - (2006-02-28)
  [621] And the staff put the icing on the cake - (2006-02-23)
  [566] May all your screw-ups be big ones - (2006-01-16)
  [552] Keeping Customers Informed - (2006-01-02)
  [482] Different ways of selling - (2005-11-01)
  [440] Upgrade! - (2005-09-09)
  [393] Trainer answers phone - (2005-07-28)
  [350] Want to be one better - (2005-06-17)
  [265] Business practise, 2005 style - (2005-04-03)
  [233] Giving customers best value - (2005-03-02)
  [195] Customer service - examples to warn us - (2005-01-30)
  [189] Tuesdays and Fridays - (2005-01-25)
  [150] Confession - (2004-12-13)
  [126] Feedback shows the tip of an iceberg - (2004-11-22)
  [91] On line every 24 hours - (2004-10-17)
  [72] On Customer Service - (2004-10-03)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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