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Running a course ... what if the tutor isn't well?

Two days of a streaming cold ... and I've been sleeping and drinking (hot soft drinks!) about twice as much as usual. The extra sleep has cost blogging time ... but more important to get the customer service right for the people who immediately staying or I am training.

An interesting question, though, early this morning. Towards the end of a rough night, should I "pull the plug" on the course I really wasn't feeling confident of giving well, or should i carry on? Decision - carry on, but make it clear that I was prepared to postpone and re-run / complete later if it wasn't working right. Verdict on the decision - that it was right. Somehow I found an inner strength, did a good course and I'm on the road to recovery - a short blog here and a longer one to follow tomorrow. And if I had postponed? This was a site on a customer course, and it turned out that delegates had been traveling through the night to reach the Bristol venue.

We have a "no cancellation" policy on ourselves - because we strongly disagree with other training companies who cancel course with confirmed bookings because they don't have enough bookings, or a bigger fish is offered for their tutor. And I'm proud to have started every single course in the last 15 year. I do know that the perfect score may be broken at some point - I will not give a course that's going to be less than excellent, nor risk life or limb to make one happen. But these are rare, rare possibilities.
(written 2010-11-29, updated 2010-12-04)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G300 - Well House Consultants - Public Courses
  [4751] Final day of training at Well House Manor - Python, Lua, Tcl and C/C++ continue at The Spa, Melksham - (2017-06-30)
  [4739] A year of changes for Lisa and Graham Ellis, and Well House - (2017-05-27)
  [4705] Course dates - from October 2016 to December 2017 - (2016-09-25)
  [4689] Training Course schedule for summer and autumn 2016 - (2016-05-30)
  [4564] Perl, PHP, Python, Lua, Tcl, C++, Ruby - final public courses for 2015 - (2015-10-30)
  [4519] Course Schedule - October 2015 to June 2016 - (2015-09-27)
  [4434] Public training courses - upcoming dates - (2015-02-21)
  [4416] Challenging the IT course business model - (2015-02-05)
  [4408] Additional Python courses added to our schedule - (2015-01-29)
  [4375] Final examples for 2014 - and a look at our 2015 training course options - (2014-12-31)
  [4358] A brilliant finish to 2014 training and business guests, and a look to 2015 - (2014-12-20)
  [4300] Public courses - Autumn 2014 and 2015 - (2014-09-19)
  [4279] Upcoming public courses from Well House Consultants - (2014-05-31)
  [4230] Well House Consultants - course prices for 2014 - (2013-12-26)
  [4197] Python and Tcl courses, November, UK (Melksham) ... just a few places left - (2013-10-23)
  [4172] Public courses - Python, PHP, Perl, Ruby, Lua, Tcl, C and C++ - autumn 2013 and through 2014 - (2013-09-13)
  [4015] Upcoming courses and availabiity - (2013-02-22)
  [3983] Upcoming courses at Well House Manor - Ruby, Python, Perl - (2013-01-19)
  [3964] What is coming up from Well House in 2013 - public Open Source / IT courses. - (2012-12-28)
  [3924] The bedrooms at Well House Manor - (2012-11-16)
  [3911] How well do you know Perl and / or Python? - (2012-11-04)
  [3903] Python Programming class for delegates who have already self-taught the basics - (2012-10-25)
  [3876] October to December 2012 - Public Courses - (2012-09-30)
  [3829] Training courses - rest of 2012, 2013 and January 2014 - (2012-08-06)
  [3823] Know Python or PHP? Want to learn Perl too? - (2012-07-31)
  [3637] April, May and June 2012 - Public Open Source Programming Courses - (2012-03-04)
  [3573] New in Java 7 - and why we are not running public Java 7 courses - (2012-01-08)
  [3559] Well House Consultants - Open Source Programming Courses for 2012 - (2011-12-21)
  [3528] December courses - PHP, Python, Perl - and a weekend Lua course - (2011-11-24)
  [3401] Open Source Training Schedule - learn a programming language - in Autumn 2011 or 2012 - (2011-08-20)
  [3365] Turning bright delegates into bright and knowledgable ones - (2011-07-21)
  [3358] Upcoming Programming courses ... High Summer, 2011 - (2011-07-15)
  [3219] How do I become a Linux System Administrator? - (2011-03-28)
  [3205] Open Source (Public) courses - PHP, Tcl, SQL, Python, C and C++ in Melksham, Wiltshire, UK - (2011-03-18)
  [3160] Extra courses - Advanced PHP, MySQL and Lua - (2011-02-07)
  [3129] Extra courses - C and C++ - (2011-01-12)
  [3078] Royal Wedding. How William and Catherine have changed our schedule - (2010-12-02)
  [3071] Well House Price list, January to March 2011 - (2010-11-25)
  [3021] Courses for late 2010 and early 2011 - (2010-10-30)
  [2965] Testimonials - Well House Consultants Open Source courses - (2010-09-21)
  [2942] Open Source Programming - Training Course Schedule - (2010-08-31)
  [2928] Public (scheduled) or private course? Book direct, or through a third party? - (2010-08-19)
  [2927] Announcing 2011 Open Source Training courses - dates and prices - (2010-08-18)
  [2881] Tailoring of courses to meet customers needs - how it works - (2010-07-21)
  [2839] Software versions used - June 2010 - (2010-06-30)
  [2736] Perl Course FAQ - (2010-04-23)
  [2558] Happy new decade - and course and hotel prices for 2010 - (2010-01-01)
  [2341] Koulutus, Open Source tietokone kielillä - (2009-08-09)
  [2340] ldning, Open Source dator språk - (2009-08-09)
  [2339] Opplæring, Open Source datamaskinen språk - (2009-08-09)
  [2338] Uddannelse, Open Source computer sprog - (2009-08-09)
  [2337] Opleiding, Open Source computertalen - (2009-08-09)
  [2336] Formação, Open Source computador línguas - (2009-08-09)
  [2335] Ausbildung, die Open-Source-Sprachen - (2009-08-09)
  [2334] Formazione, Open Source computer lingue - (2009-08-09)
  [2333] Formación, de los lenguajes de código abierto - (2009-08-09)
  [2332] Formation, des langages Open Source - (2009-08-09)
  [2048] Learning to program in PHP, Python, Java or Lua ... - (2009-02-19)
  [1968] Review of 2008 - (2008-12-31)
  [1929] 2009 - Hotel, Meeting, Training Course prices - (2008-12-07)
  [1857] November and December Public Course Schedule - (2008-10-27)
  [1836] Next in the sequence - courses next year (2009) - (2008-10-12)
  [1751] Public Training Course Dates until July 2009 - (2008-08-13)
  [1693] July to December 2008 - Open Source training schedule - (2008-07-01)
  [1615] PHP training courses every month - (2008-04-18)
  [1565] Languages compared - based on developer community size - (2008-03-05)
  [1420] The Learning Perl crew, October 2007 - (2007-11-03)
  [1414] What we teach - expained for the non-technical - (2007-10-28)
  [1035] Longer hours and better value courses - (2007-01-15)
  [933] Course Joining package - updated - (2006-11-20)
  [845] Course scheduling and Geekmas - are they traditions yet? - (2006-08-26)
  [646] PHP - London course, Melksham Course, Evening course - (2006-03-14)
  [387] Training course plans for 2006 - (2005-07-23)
  [181] Maximum number of trainees on a course - (2005-01-18)
  [172] Public courses in London - (2005-01-07)

G400 - Well House Consultants - Private course
  [4082] Training around the world - easy payment in pounds Sterling - (2013-05-10)
  [2953] Turning an exercise into the real thing with extreme programming - (2010-09-11)
  [2802] After the Perl course in Nurnberg - (2010-06-11)
  [1555] Advanced Python, Perl, PHP and Tcl training courses / classes - (2008-02-25)
  [1092] Tcl training - often for a larger group - (2007-02-24)
  [994] Training on Cascading Style Sheets - (2006-12-17)
  [321] Sales - the alternative close - (2005-05-23)


Back to
Customer Service - the boundary
Previous and next
or
Horse's mouth home
Forward to
Change of balance, of attitude, and of work method
Some other Articles
Perl 6 - significantly nearer, and Rakudo looks very good
Python through the Snow
Change of balance, of attitude, and of work method
Running a course ... what if the tutor isn't well?
Customer Service - the boundary
Finding elements common to many lists / arrays
Belfast, on a cold November evening
Strings, Garbage Collection and Variable Scope in C++
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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