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Getting in touch - Please allow me to see you when you are online

We're coming up to ten years of training in Melksham - and over those ten years, I have trained (literally) thousands of delegate here (Wow - what a lot of business for Melksham!). Add to that at least the same number of delegates trained on customer sites, and all the people I taught in the previous 10 years at Harwell ... and I know a lot of people. So please forgive me if you get back in touch and I don't remember whether it was Tomcat Deployment or Perl that I taught you ... actually, I do quite well with "I've come across that name" and recognizing faces as someone I know, but my correlation's a bit crap at times.

I'm happy(ish) to accept Skype connection requests from past delegates, and people who are looking to get in touch within our business areas - looking for hotel rooms, to book courses, or to ask questions about those things and what we teach. But I don't want to accept requests off topic - where an acceptance means that I'm then open to sales messages on anything from Viagra to having contract software written for me. If you are going to ask for a Skype link - PLEASE amend the "Please allow me to see when you are online" text to something that gives me a reminder or introduction. I was going to plead a gentle movement towards older age as I wrote this message - but looking at the numbers above, I'm going to plead weight of numbers. To which I should add 900 people who'll be known to me (by handle at least) via the First Great Western Coffee Shop, the 750 who are signed up on TransWilts railway matters and smaller numbers through the Chamber of Commerce, and so on. Yes - I am happy(ish) if those groups contact me by Skype too.

But why do I only say "happy(ish)" and not "delighted".

It's all to do with my day job.

I'm a teacher. I stand in front of a group of delegates, I talk to them, I answer their questions, I demonstrate things. And I can't be constantly disturbed by telephonic systems where the person getting in touch expects a response in a few seconds, or even minutes, and feels that I've slighted them if they don't get that response.

So - I'm delighted if people email me in my subject areas - my email address is all over the place, and there's a web page where you can get in touch - [here] - too. Most of the time, I'm online even during courses so a headline pops into my mailbox within a few minutes, and urgent requests can get dealt with. And - yes - I can (and do) phone back during course breaks, or arrange a time when I can take calls.

I'm always delighted to talk with people about their training and hotel needs. It makes for a far better course / stay than a generic / vanilla one. And by helping me make such a call at a time when I'm not called out from the current delegates, you're also ensuring a quality call when I can concentrate. As an added bonus, we end up paying for the call ;-)
(written 2010-07-21, updated 2010-07-30)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G501 - Well House Consultants - Customer Service
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
  [4078] Train works for me! - (2013-05-02)
  [4077] Palty or Parliamentary? - (2013-04-30)
  [3835] The Information age - not yet truly with us? - (2012-08-12)
  [3808] Can you put names to faces? - (2012-07-19)
  [3378] New product - ensuring that supply matches demand - (2011-08-03)
  [3294] It's not just about the jam in the sandwich - (2011-05-19)
  [3271] The importance of feedback - (2011-04-30)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3073] Customer Service - the boundary - (2010-11-27)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [2650] Getting a phone line changed ... - (2010-02-25)
  [2530] Taking a knock over Santa - (2009-12-08)
  [2258] Questions I have been asked on answering the phone - (2009-06-26)
  [2236] Alumni - revisiting and supporting the old University - (2009-06-13)
  [2124] Building down expectations - (2009-04-09)
  [2102] What do people think of our Apache httpd / Tomcat course? - (2009-03-24)
  [2049] Why Choose Well House Consultants for your course? - (2009-02-20)
  [2015] Service Excellence Awards - (2009-01-30)
  [1991] Rules for a King - (2009-01-13)
  [1985] Learning to program as a part of your job - (2009-01-10)
  [1835] 23:30 bookings and midnight checkins - (2008-10-12)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1606] Sheep Shearers, Marathon Runners and Ocean Sailors - (2008-04-09)
  [1516] Pictures you can use - for free - from our library - (2008-01-23)
  [1446] An answer to a student asking 'Help' - (2007-11-27)
  [1434] Market survey - to learn, to prove a point, or to sell your product? - (2007-11-17)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1262] Keep in touch with PHP, Perl, Python and old friends too - (2007-07-09)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1007] Friends and family - (2006-12-25)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [961] Products that our customers want more of - (2006-12-03)
  [944] Just ******* Google it - (2006-11-25)
  [852] Eventful evening - a lesson in looking after contacts - (2006-09-02)
  [841] Forum help - a push in the right direction - (2006-08-21)
  [725] Better communication - (2006-05-19)
  [717] A customer service company - (2006-05-11)
  [650] A person of few words - (2006-03-18)
  [628] Active Learning - (2006-02-28)
  [621] And the staff put the icing on the cake - (2006-02-23)
  [609] Been on a course, but still not got it? - (2006-02-16)
  [569] Instructions for bright people - (2006-01-19)
  [566] May all your screw-ups be big ones - (2006-01-16)
  [552] Keeping Customers Informed - (2006-01-02)
  [482] Different ways of selling - (2005-11-01)
  [440] Upgrade! - (2005-09-09)
  [393] Trainer answers phone - (2005-07-28)
  [350] Want to be one better - (2005-06-17)
  [327] How far should our support go - (2005-05-28)
  [265] Business practise, 2005 style - (2005-04-03)
  [233] Giving customers best value - (2005-03-02)
  [195] Customer service - examples to warn us - (2005-01-30)
  [189] Tuesdays and Fridays - (2005-01-25)
  [150] Confession - (2004-12-13)
  [126] Feedback shows the tip of an iceberg - (2004-11-22)
  [91] On line every 24 hours - (2004-10-17)
  [72] On Customer Service - (2004-10-03)


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Previous and next
or
Horse's mouth home
Forward to
Tailoring of courses to meet customers needs - how it works
Some other Articles
Hotlinked images onto adult material sites
Melksham Oak - photos of the new community school
Seeing Wiltshire - from a Melksham base
Tailoring of courses to meet customers needs - how it works
Getting in touch - Please allow me to see you when you are online
Night Porter and reception - 24 hours a day?
Program for reliability and efficiency - do not duplicate, but rather share and re-use
Further more advanced Perl examples
Different perl examples - some corners I rarely explore
A long day in Melksham ...
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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