I sleep easily and went to bed early on Friday night. But a TV program had me attentive and delayed my slumbers for a while. Subject? The success of EBay; now with a turnover that beats many countries of the world and growing rapidly all the time.

I'm not a great "ebayer" myself. I have done it, nice system, admire them for what they do but I've only so many hours in the day. So the following may be a "duh - of COURSE" for any of you who's a regular 'bayer ... the way their success is generated by their feedback system. Very neat, and self motivating / self justifying / self-policing.

When we launched OpenTalk here, several years ago, to allow past trainees to get back and ask questions, we questioned our own sanity. Other training outfits typically don't have a "get back to the tutor" board that's open to all comers on the internet. But OpenTalk has worked and has worked well. It does call for a certain daily dedication - I've just answered two questions this morning before posting here, and I expect there may be others during the day. But it gives trainees and potential customers a valuable way to provide feedback, and to get back and ask a question too. And these things accumulate into a useful FAQ since it's public.

The Ebay program inspired me in other areas I was working on too. Our wiki based internal note and communication system now has a public face - our share system where visitors can browse the latest gossip and (in some areas) contribute too. And a new page encourages our customers to talk about us and link to us from their own sites.

I'm proud of our product and what we do, and happy to talk about it and discuss it in public. It's a great success in our niche market, and we enjoy working most through networking with friends, colleagues and contacts.


(written 2005-02-28, updated 2006-06-05)

 G905 - Well House Consultants - Blogging and Blog Administration
  [1] First Jottings - (2004-08-05)
  [6] Blog v Forum - (2004-08-07)
  [18] Wanted: More hours in the day - (2004-08-18)
  [141] Too technical? - (2004-12-05)
  [145] A comment on comments - (2004-12-09)
  [177] Blogs come of age - (2005-01-14)
  [185] Who am I? - (2005-01-21)
  [204] The confidence to allow public comments - (2005-02-06)
  [245] I'm not blogging it - (2005-03-14)
  [359] Chicken soup without the religion - (2005-06-26)
  [390] Moderating wiki, blog, and forum contributions - (2005-07-26)
  [405] Horse's Mouth is a year old - (2005-08-07)
  [410] Reading a news or blog feed (RSS) in your PHP page - (2005-08-12)
  [425] Caching an XML feed - (2005-08-26)
  [508] Comment, please! - (2005-11-28)
  [671] Both ends of the animal - (2006-04-05)
  [876] Making pages clearer - easy Disability Discrimination Act Compliance - (2006-09-23)
  [1000] One Thousand Posts and still going strong - (2006-12-18)
  [1077] In answer to 'am I glad I started a blog' ... - (2007-02-12)
  [1203] A Fresh horse - (2007-05-24)
  [1978] From spam to mod_alias - finding resources - (2009-01-05)
  [2000] 2000th article - Remember the background and basics - (2009-01-18)
  [2192] Copy writing - allowing for the cut - (2009-05-21)
  [2449] Four aspects - Chamber, Transport, Courses and Hotel - (2009-10-11)
  [2517] Blogging accuracy - open invitation for any corrections - (2009-11-29)
  [2564] Microblogging services - Plurk, Twitter, Jaiku and more - (2010-01-05)
  [2751] Going off at a tangent, for a ramble - (2010-05-04)
  [2823] Where have all the bloggers gone? - (2010-06-24)
  [3016] The legal considerations of your web presence - revisited - (2010-10-26)
  [3163] Twitter - the special use of @ # and http: in tweets - (2011-02-09)
  [3186] How to add a customised twitter feed to your site - (2011-02-27)
  [3208] Links for social media, microblogs and business networking - (2011-03-20)
  [3514] Microblogging - what I should have tweeted in the last 48 hours - (2011-11-10)
  [3759] The five oldest blogs and the horses mouth - (2012-06-09)
  [4000] 9 years, and 4000 articles on - (2013-02-09)
  [4121] Has your Twitter feed stopped working? Switching to their new API - (2013-06-23)
  [4292] The Horse is back! - (2014-09-15)
  [4568] Moderation - and the tendency to over-moderate - (2015-11-02)
  [4714] The technical article feed continues - personal updates more proactive on Facebook now! - (2016-10-30)

G903 - Well House Consultants - Running and moderating forums and social media sites
  [22] Falling out over the silliest things - (2004-08-21)
  [29] Silence is Golden - (2004-08-26)
  [115] Expiration dates or times on web pages - (2004-11-12)
  [130] Spelling and grammar - (2004-11-25)
  [248] Use me, but use me effectively - (2005-03-16)
  [424] How not to run a forum - (2005-08-24)
  [516] Open source questions? Anyone can ask. - (2005-12-03)
  [651] Please Register with Opentalk - but just once! - (2006-03-19)
  [806] Check your user is human. Have him retype a word in a graphic - (2006-07-17)
  [828] Freedom of speech and freedom to post - (2006-08-10)
  [841] Forum help - a push in the right direction - (2006-08-21)
  [919] Freedom for X is denial of privacy for Y - (2006-11-09)
  [923] Why shouldn't I spam? - (2006-11-13)
  [948] Running an on line campaign - (2006-11-27)
  [1088] Why use BBC code not HTML? - (2007-02-21)
  [1190] Save the Forum - A regular clean sweep - (2007-05-17)
  [1362] No Thank You - (2007-09-23)
  [1472] The Horse goes on and on - (2007-12-15)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1523] Ive just received an email from myself. Should I be worried? - (2008-01-29)
  [1532] Comment spam blocked. Please comment via Forums - (2008-02-05)
  [1539] A forum is not always the best vehicle - (2008-02-14)
  [1563] Guidlines for posting on a forum - (2008-03-04)
  [1569] I dont care - goodbye - (2008-03-09)
  [1578] Please don't shout at me! - (2008-03-16)
  [1595] First Great Western Weekend - (2008-03-30)
  [1678] Software - changes and delays. But courses must run on time! - (2008-06-15)
  [1759] While the world sleeps ... - (2008-08-19)
  [1923] Making it all worthwhile - (2008-12-04)
  [1972] Pettifog and forum boards away from public view - (2009-01-03)
  [2103] Ask the Tutor - Open Source forum - (2009-03-25)
  [2116] Why do we delay new forum members through authorisation? - (2009-04-03)
  [2156] Stopping forum spam - control of the signup process - (2009-05-04)
  [2162] Admins thoughts on banning a member from a forum - (2009-05-09)
  [2177] Preventing forum spam - checks at sign up - (2009-05-12)
  [2254] Forum membership - a privilege not a right - (2009-06-22)
  [2386] Computing under the influence of alcohol - (2009-08-29)
  [2526] A reluctance to move from old shoes to new - (2009-12-05)
  [2527] Flying tonight - (2009-12-05)
  [2569] How to run a successful online poll / petition / survey / consultation - (2010-01-10)
  [2781] The 500 pound question to get you started - (2010-05-26)
  [2820] Netiquette for forum newcomers - (2010-06-20)
  [3479] Practical Extraction and Reporting - using Python and Extreme Programming - (2011-10-14)
  [3910] Identifying your real customers and keeping them well informed fast - (2012-11-02)
  [4017] Acceptable User Policy / vexatious interacter - (2013-02-24)
  [4025] Backups, Codebase, Strategy and more - dealing with forum incidents - (2013-03-03)
  [4065] Handling requests to a forum - the background process - (2013-04-17)
  [4234] Change to Libel and Defamation laws from 1st January 2014 - (2013-12-31)
  [4239] Facebook marketing - early experiences - (2014-01-19)
  [4283] Can a legitimate forum post become illegal a year later? - (2014-07-11)
  [4307] Identifying and clearing denial of service attacks on your Apache server - (2014-09-27)
  [4315] Welcoming genuine forum posters quickly - but turning away off topic advertisers - (2014-11-16)
  [4403] The unbalanced relationship between customer and provider - (2015-01-21)
  [4492] Almost so wrong, but perhaps it's right for some? - (2015-05-11)

Back to Course sizes - beware of marketing statistics

Previous and next or Horse's mouth home

Forward to Diverse activities

Preparation for a day's work
How to get the best from your supplier
Giving customers best value
Diverse activities
Feedback as lifeblood
Course sizes - beware of marketing statistics
A fortunate accident
Beard Justification
Bellringing and Programming and Objects and Perl
Growing our systems