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Building down expectations

Pewsey
Bedroom at Well House Manor
Meeting at Well House Manor
HST 125 in Vale of Pewsey
Tomcat structure diagram
Graham in front of Perl class


Ask about Wiltshire, hotel accommodation, business meetings, travel, and open source topics - ask Graham the tutor!
I visited a web site where I had posted a short article and clicked on the link to "contact the author" - i.e. myself. And I found myself cautioned as follows:

• A response from wellho is not guaranteed.
• Please don't ask wellho to do your homework or to plan your travels - ask in the forum for help - Travel Forum
• wellho is probably not an expert on the location, just someone who visited.
• Please be polite even if you don't agree with things said by wellho


Fair comment for most posters, I guess but talk about putting people off writing!

For the record:

• yes, I do appreciate people who write to me being polite (and with a very few exceptions indeed, people are polite and it really doesn't need saying).
•You will get a response from me if you're not a spammer (and if you don't, remind me!)
• hey - I would be delighted to make suggestions about what to do in Wiltshire and where to stay
•I may not be the greatest expert but I have done a darned site more than visit!


But I do go along with "won't do your homework" ... I'm sure I'll send back encouragement and some links though!

(written 2009-04-09, updated 2009-04-10)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G501 - Well House Consultants - Customer Service
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
  [4078] Train works for me! - (2013-05-02)
  [4077] Palty or Parliamentary? - (2013-04-30)
  [3835] The Information age - not yet truly with us? - (2012-08-12)
  [3808] Can you put names to faces? - (2012-07-19)
  [3378] New product - ensuring that supply matches demand - (2011-08-03)
  [3294] It's not just about the jam in the sandwich - (2011-05-19)
  [3271] The importance of feedback - (2011-04-30)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3073] Customer Service - the boundary - (2010-11-27)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [2880] Getting in touch - Please allow me to see you when you are online - (2010-07-21)
  [2650] Getting a phone line changed ... - (2010-02-25)
  [2530] Taking a knock over Santa - (2009-12-08)
  [2258] Questions I have been asked on answering the phone - (2009-06-26)
  [2236] Alumni - revisiting and supporting the old University - (2009-06-13)
  [2102] What do people think of our Apache httpd / Tomcat course? - (2009-03-24)
  [2049] Why Choose Well House Consultants for your course? - (2009-02-20)
  [2015] Service Excellence Awards - (2009-01-30)
  [1991] Rules for a King - (2009-01-13)
  [1985] Learning to program as a part of your job - (2009-01-10)
  [1835] 23:30 bookings and midnight checkins - (2008-10-12)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1606] Sheep Shearers, Marathon Runners and Ocean Sailors - (2008-04-09)
  [1516] Pictures you can use - for free - from our library - (2008-01-23)
  [1446] An answer to a student asking 'Help' - (2007-11-27)
  [1434] Market survey - to learn, to prove a point, or to sell your product? - (2007-11-17)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1262] Keep in touch with PHP, Perl, Python and old friends too - (2007-07-09)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1007] Friends and family - (2006-12-25)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [961] Products that our customers want more of - (2006-12-03)
  [944] Just ******* Google it - (2006-11-25)
  [852] Eventful evening - a lesson in looking after contacts - (2006-09-02)
  [841] Forum help - a push in the right direction - (2006-08-21)
  [725] Better communication - (2006-05-19)
  [717] A customer service company - (2006-05-11)
  [650] A person of few words - (2006-03-18)
  [628] Active Learning - (2006-02-28)
  [621] And the staff put the icing on the cake - (2006-02-23)
  [609] Been on a course, but still not got it? - (2006-02-16)
  [569] Instructions for bright people - (2006-01-19)
  [566] May all your screw-ups be big ones - (2006-01-16)
  [552] Keeping Customers Informed - (2006-01-02)
  [482] Different ways of selling - (2005-11-01)
  [440] Upgrade! - (2005-09-09)
  [393] Trainer answers phone - (2005-07-28)
  [350] Want to be one better - (2005-06-17)
  [327] How far should our support go - (2005-05-28)
  [265] Business practise, 2005 style - (2005-04-03)
  [233] Giving customers best value - (2005-03-02)
  [195] Customer service - examples to warn us - (2005-01-30)
  [189] Tuesdays and Fridays - (2005-01-25)
  [150] Confession - (2004-12-13)
  [126] Feedback shows the tip of an iceberg - (2004-11-22)
  [91] On line every 24 hours - (2004-10-17)
  [72] On Customer Service - (2004-10-03)

G503 - Well House Consultants - Newsletter and publicity
  [3984] 20 minutes in to our 15 minutes of fame - (2013-01-20)
  [3974] TV show appearance - how does it effect your web site? - (2013-01-13)
  [3354] Sales and Marketing - adding advertising to the product - (2011-07-11)
  [3165] Journalism 101 - (2011-02-11)
  [3153] Points West to Belfast - (2011-02-01)
  [2873] Another toot of the trumpet - (2010-07-16)
  [2564] Microblogging services - Plurk, Twitter, Jaiku and more - (2010-01-05)
  [2388] `Of Course` is back! - (2009-08-31)
  [2244] What should a web site cost you? - (2009-06-16)
  [2051] A Presentation about our company - web and PHP - (2009-02-23)
  [1698] Dealing with The Press - (2008-07-06)
  [1673] Spam Filters ... are working! - (2008-06-11)
  [1494] A time to update pictures - (2008-01-03)
  [1284] An update on the West Wilts show ... - (2007-07-30)
  [1090] Too many instructions, too much detail - (2007-02-23)
  [1087] Telling a story in different ways - (2007-02-20)
  [1000] One Thousand Posts and still going strong - (2006-12-18)
  [904] Of course I'll tell you by email - (2006-10-25)
  [734] Keeping customers informed by email - (2006-05-26)
  [480] New look to website - (2005-10-30)
  [458] Final courses of '05 coming up .... - (2005-10-08)
  [336] Targetted Advertising - (2005-06-05)
  [281] What they are saying about our OF COURSE newsletter - (2005-04-16)
  [57] Posting 1000 letters! - (2004-09-21)
  [48] PHP - onwards and upwards - (2004-09-14)


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We have lost a regular business guest
Some other Articles
Wiltshire - where everybody matters
Call in the professionals!
Weeding out old phone numbers
We have lost a regular business guest
Building down expectations
Using Python with OpenOffice
Commission Creep
Out in the Vale of Pewsey
Java on the Web Server - course for delegates with some prior Java experience
Make your business a DESTINATION business
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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