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For 2023 (and 2024 ...) - we are now fully retired from IT training.
We have made many, many friends over 25 years of teaching about Python, Tcl, Perl, PHP, Lua, Java, C and C++ - and MySQL, Linux and Solaris/SunOS too. Our training notes are now very much out of date, but due to upward compatability most of our examples remain operational and even relevant ad you are welcome to make us if them "as seen" and at your own risk.

Lisa and I (Graham) now live in what was our training centre in Melksham - happy to meet with former delegates here - but do check ahead before coming round. We are far from inactive - rather, enjoying the times that we are retired but still healthy enough in mind and body to be active!

I am also active in many other area and still look after a lot of web sites - you can find an index ((here))
Building down expectations









Ask about Wiltshire, hotel accommodation, business meetings, travel, and open source topics - ask Graham the tutor!
I visited a web site where I had posted a short article and clicked on the link to "contact the author" - i.e. myself. And I found myself cautioned as follows:

• A response from wellho is not guaranteed.
• Please don't ask wellho to do your homework or to plan your travels - ask in the forum for help - Travel Forum
• wellho is probably not an expert on the location, just someone who visited.
• Please be polite even if you don't agree with things said by wellho


Fair comment for most posters, I guess but talk about putting people off writing!

For the record:

• yes, I do appreciate people who write to me being polite (and with a very few exceptions indeed, people are polite and it really doesn't need saying).
•You will get a response from me if you're not a spammer (and if you don't, remind me!)
• hey - I would be delighted to make suggestions about what to do in Wiltshire and where to stay
•I may not be the greatest expert but I have done a darned site more than visit!


But I do go along with "won't do your homework" ... I'm sure I'll send back encouragement and some links though!

(written 2009-04-09, updated 2009-04-10)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G503 - Well House Consultants - Newsletter and publicity
  [48] PHP - onwards and upwards - (2004-09-14)
  [57] Posting 1000 letters! - (2004-09-21)
  [281] What they are saying about our OF COURSE newsletter - (2005-04-16)
  [336] Targetted Advertising - (2005-06-05)
  [458] Final courses of '05 coming up .... - (2005-10-08)
  [480] New look to website - (2005-10-30)
  [734] Keeping customers informed by email - (2006-05-26)
  [904] Of course I'll tell you by email - (2006-10-25)
  [1000] One Thousand Posts and still going strong - (2006-12-18)
  [1087] Telling a story in different ways - (2007-02-20)
  [1090] Too many instructions, too much detail - (2007-02-23)
  [1284] An update on the West Wilts show ... - (2007-07-30)
  [1494] A time to update pictures - (2008-01-03)
  [1673] Spam Filters ... are working! - (2008-06-11)
  [1698] Dealing with The Press - (2008-07-06)
  [2051] A Presentation about our company - web and PHP - (2009-02-23)
  [2244] What should a web site cost you? - (2009-06-16)
  [2388] `Of Course` is back! - (2009-08-31)
  [2564] Microblogging services - Plurk, Twitter, Jaiku and more - (2010-01-05)
  [2873] Another toot of the trumpet - (2010-07-16)
  [3153] Points West to Belfast - (2011-02-01)
  [3165] Journalism 101 - (2011-02-11)
  [3354] Sales and Marketing - adding advertising to the product - (2011-07-11)
  [3974] TV show appearance - how does it effect your web site? - (2013-01-13)
  [3984] 20 minutes in to our 15 minutes of fame - (2013-01-20)
  [4266] Facebook marketing - who are we reaching? - (2014-04-23)

G501 - Well House Consultants - Customer Service
  [72] On Customer Service - (2004-10-03)
  [91] On line every 24 hours - (2004-10-17)
  [126] Feedback shows the tip of an iceberg - (2004-11-22)
  [150] Confession - (2004-12-13)
  [189] Tuesdays and Fridays - (2005-01-25)
  [195] Customer service - examples to warn us - (2005-01-30)
  [233] Giving customers best value - (2005-03-02)
  [265] Business practise, 2005 style - (2005-04-03)
  [327] How far should our support go - (2005-05-28)
  [350] Want to be one better - (2005-06-17)
  [393] Trainer answers phone - (2005-07-28)
  [440] Upgrade! - (2005-09-09)
  [482] Different ways of selling - (2005-11-01)
  [552] Keeping Customers Informed - (2006-01-02)
  [566] May all your screw-ups be big ones - (2006-01-16)
  [569] Instructions for bright people - (2006-01-19)
  [609] Been on a course, but still not got it? - (2006-02-16)
  [621] And the staff put the icing on the cake - (2006-02-23)
  [628] Active Learning - (2006-02-28)
  [650] A person of few words - (2006-03-18)
  [717] A customer service company - (2006-05-11)
  [725] Better communication - (2006-05-19)
  [841] Forum help - a push in the right direction - (2006-08-21)
  [852] Eventful evening - a lesson in looking after contacts - (2006-09-02)
  [944] Just ******* Google it - (2006-11-25)
  [961] Products that our customers want more of - (2006-12-03)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [1007] Friends and family - (2006-12-25)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1262] Keep in touch with PHP, Perl, Python and old friends too - (2007-07-09)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1434] Market survey - to learn, to prove a point, or to sell your product? - (2007-11-17)
  [1446] An answer to a student asking 'Help' - (2007-11-27)
  [1516] Pictures you can use - for free - from our library - (2008-01-23)
  [1606] Sheep Shearers, Marathon Runners and Ocean Sailors - (2008-04-09)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1835] 23:30 bookings and midnight checkins - (2008-10-12)
  [1985] Learning to program as a part of your job - (2009-01-10)
  [1991] Rules for a King - (2009-01-13)
  [2015] Service Excellence Awards - (2009-01-30)
  [2049] Why Choose Well House Consultants for your course? - (2009-02-20)
  [2102] What do people think of our Apache httpd / Tomcat course? - (2009-03-24)
  [2236] Alumni - revisiting and supporting the old University - (2009-06-13)
  [2258] Questions I have been asked on answering the phone - (2009-06-26)
  [2530] Taking a knock over Santa - (2009-12-08)
  [2650] Getting a phone line changed ... - (2010-02-25)
  [2880] Getting in touch - Please allow me to see you when you are online - (2010-07-21)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [3073] Customer Service - the boundary - (2010-11-27)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3271] The importance of feedback - (2011-04-30)
  [3294] It's not just about the jam in the sandwich - (2011-05-19)
  [3378] New product - ensuring that supply matches demand - (2011-08-03)
  [3808] Can you put names to faces? - (2012-07-19)
  [3835] The Information age - not yet truly with us? - (2012-08-12)
  [4077] Palty or Parliamentary? - (2013-04-30)
  [4078] Train works for me! - (2013-05-02)
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)


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We have lost a regular business guest
Some other Articles
Wiltshire - where everybody matters
Call in the professionals!
Weeding out old phone numbers
We have lost a regular business guest
Building down expectations
Using Python with OpenOffice
Commission Creep
Out in the Vale of Pewsey
Java on the Web Server - course for delegates with some prior Java experience
Make your business a DESTINATION business
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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