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For 2023 (and 2024 ...) - we are now fully retired from IT training.
We have made many, many friends over 25 years of teaching about Python, Tcl, Perl, PHP, Lua, Java, C and C++ - and MySQL, Linux and Solaris/SunOS too. Our training notes are now very much out of date, but due to upward compatability most of our examples remain operational and even relevant ad you are welcome to make us if them "as seen" and at your own risk.

Lisa and I (Graham) now live in what was our training centre in Melksham - happy to meet with former delegates here - but do check ahead before coming round. We are far from inactive - rather, enjoying the times that we are retired but still healthy enough in mind and body to be active!

I am also active in many other area and still look after a lot of web sites - you can find an index ((here))
Please Trouble me

"I don't like to trouble you" ... so say the British, and the British delegates who come on our courses. It's something of a nationalistic trait (goodness - I hope it isn't that I'm an Ogre, though I understand they have hearts too). But I want people to trouble me!. Why?

Because I want to know what questions people are asking. Because that tells me what I should Blog about, and what I should add to our courses. And Because they questions help me learn and I am always learning!

I've just added a new page to our web site, and images like the one that's on the left of this article will appear soon on our course descriptions and other pages, soliciting questions about the courses ... and technical questions too. We're a customer service company - and we enjoy, and thrive, on providing what you're looking for - answers, courses, and hotel rooms. If you're a regular reader of this blog - or if this is your first time - why not say "Hi"? - just click on the image, and I look forward to hearing from you.
(written 2009-02-16)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G502 - Well House Consultants - Business Practice
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)
  [27] Sales technique - (2004-08-25)
  [68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30)
  [77] Telephone systems - (2004-10-07)
  [88] Getting the right level of trainer - (2004-10-14)
  [95] Five red flags - (2004-10-21)
  [108] A typical morning - (2004-11-03)
  [121] Fair and Simple - (2004-11-17)
  [125] Staff theft - (2004-11-21)
  [129] Trawling our site to prevent student copying - (2004-11-24)
  [137] Certification schemes - (2004-12-02)
  [157] Automatic service upgrades - (2004-12-19)
  [180] Skunk works - (2005-01-17)
  [188] Pink elephant and appreciation - (2005-01-24)
  [200] Tips for the top - (2005-02-03)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
  [217] Use of time - (2005-02-16)
  [226] Growing our systems - (2005-02-24)
  [297] A reminder that the customer is King - (2005-05-01)
  [321] Sales - the alternative close - (2005-05-23)
  [399] simplicity hides real size - (2005-07-31)
  [438] Fair system for travel and accommodation expenses - (2005-09-07)
  [457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06)
  [467] Tell them three times - (2005-10-17)
  [487] On line course booking - credit card protection - (2005-11-06)
  [491] Being atypical is typical - (2005-11-10)
  [536] Cancellations and penalties - (2005-12-21)
  [626] Not just a pretty face to answer the phone. - (2006-02-26)
  [652] Morning Post - (2006-03-20)
  [664] Ruby course - oops - it's not happening - (2006-04-01)
  [766] Discounts and approved supplier lists - (2006-06-17)
  [808] Sales call - (2006-07-19)
  [849] Staff Meeting - (2006-08-30)
  [869] UNABLE TO ATTEND - (2006-09-16)
  [883] Age discrimination law - (2006-10-01)
  [906] A commitment we won't be making - (2006-10-27)
  [1057] Selling by phone and Skype - our policy - (2007-01-30)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03)
  [1157] Speed Networking - a great evening and how we arranged it - (2007-04-21)
  [1165] Extended Credit request - train in June and be paid in September - (2007-04-27)
  [1243] Heavy duty hole punch - (2007-06-24)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1263] 0800 043 8225 - a new phone number for Well House - (2007-07-10)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09)
  [1373] New Month, New Quarter, New Laws - (2007-10-01)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1453] What makes our courses special? - (2007-12-02)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1626] Early May - a short chance to regroup and improve - (2008-05-01)
  [1713] Ways to accept credit cards - or not! - (2008-07-19)
  [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
  [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
  [2122] Commission Creep - (2009-04-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2331] Certification Revisted - Lua - (2009-08-09)
  [2465] Melksham Town - asleep or awake? - (2009-10-21)
  [2598] An excuse for making a sales call - (2010-01-26)
  [2788] Cost of Sales - (2010-06-01)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2936] The service that customers should receive - (2010-08-27)
  [2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21)
  [3073] Customer Service - the boundary - (2010-11-27)
  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03)
  [3613] Keeping Business Local. But is that realistic? - (2012-02-13)
  [3665] Will will smile? - (2012-03-22)
  [3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
  [3755] Cruising on the Mersey Ferry? - (2012-06-07)
  [4107] Snog, Marry, Avoid - (2013-05-31)
  [4293] Certification - (2014-09-15)
  [4415] Buffet review - taking the price into account - (2015-02-05)
  [4520] No cold sales calls please - but delighted to hear from others! - (2015-09-29)

G207 - Well House Consultants - Staff
  [10] What do you look for in your IT trainer? - (2004-08-10)
  [41] A Thousand and four words - (2004-09-07)
  [168] Welcoming Leah Davies to our team - (2005-01-04)
  [185] Who am I? - (2005-01-21)
  [371] The training team that's looking out for you - (2005-07-07)
  [393] Trainer answers phone - (2005-07-28)
  [578] Woman screaming at me - (2006-01-26)
  [862] 4 weeks to go - (2006-09-11)
  [895] Welcome, Martin - (2006-10-16)
  [972] Both one team and two - (2006-12-08)
  [1002] Meet the neighbours - (2006-12-20)
  [1065] Graham Ellis - an Introduction - (2007-02-05)
  [1083] Behind the scenes - (2007-02-17)
  [1141] A strong team broadens the professional coverage - (2007-04-10)
  [1324] Well House Manor appoints a General Manager - (2007-08-28)
  [2009] The Royal Mail Receipt - (2009-01-26)
  [2050] Why the Pony Tail? - (2009-02-21)
  [2164] Updating my public profile - Graham Ellis - (2009-05-09)
  [2566] Excellent staff make for excellent hotel - (2010-01-07)
  [2772] Graham Ellis - Summary of Training Record - (2010-05-21)
  [2775] Declarations of interest - knowing where you stand with people - (2010-05-22)
  [2934] Not so much software training - more hotel keeping! - (2010-08-25)
  [2960] The Well House team - September 2010 - (2010-09-19)
  [3051] Positively reforming the system - could it be done? - (2010-11-14)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3201] A change to the Well House team - thank you and good luck, Chris - (2011-03-14)
  [3212] Well House Manor - a home from home for the business and leisure guest in Melksham - (2011-03-26)
  [3311] Exhilarating day! - (2011-05-30)
  [3425] Our National Autograss Champion, from Melksham - (2011-09-08)
  [3460] Flying Colours! - (2011-09-28)
  [3490] How not to call when job seeking ... - (2011-10-20)
  [3586] Emergency First Aid Provision at Well House Manor - part of the service - (2012-01-19)
  [3961] Well House Staff Party - (2012-12-22)
  [4189] Who are we - Lisa, Graham, Gypsy and Billy - (2013-10-07)
  [4227] Happy Christmas from the Well House Manor team - (2013-12-25)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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