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Tips for the top

I was talking to someone the other week and he looked at me and said "working from home doesn't work - everyone needs a proper job too". I smiled. I guess that we live above the training centre, rather than working from home these days. It's inside out but really the same thing - rather like PHP is a scripting language within a web page, whereas the Perl language can be used to wrap a web page (i.e. the opposite way around).

Set me thinking - what does make us "tick" - what are the facets of how we work that leave us steadily heading where we want year upon year as other companies seem to come and go. And then someone asked how to plan and manage time. I came up with this list - a little wider ranging

1. Set yourself a long term strategy - the shorter term tactical decisions then become obvious.
2. Ensure you have the backing of your SO.
3. Draw up a list of urgent jobs and a list of important jobs, and ensure that at least some of the important ones get done.
4. Learn the 80 / 20 rule, and see where you're spending too much time.
5. Set up your work so that you enjoy it. FIND a way to enjoy the nasty bits. That will encourage you to work well and long.
6. Consider all aspects of your business from marketing right through to debt collection.
7. Allow yourself at least a few hours each week to think, read, learn and relax.
8. Do a bit of informal "critical path" analysis so that you don't suddenly find you're short on supplies on long lead.
9. Take time to service your customers - they're your ambassadors for future business. This goes further for us. We say "come as a trainee leave as a friend" and it really happens
10. Set up systems that will cope with your strategy - this allows for reuse; avoid special cases if you possibly can.
11. If you want a specialist job doing in a skill that's not yours, consider paying a specialist to do it.
12. Set up a web site that tells people everything they could possibly want to know, and tell Google about it.

12a. Consider advise carefully, encourage and learn from suggestions - but don't follow them without question.

I see similar notes on the walls of training rooms quite regularly and I make a point of applying points 7a, 7b and 7c to those note.
(written 2005-02-03, updated 2006-06-05)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G502 - Well House Consultants - Business Practice
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  [4415] Buffet review - taking the price into account - (2015-02-05)
  [4293] Certification - (2014-09-15)
  [4107] Snog, Marry, Avoid - (2013-05-31)
  [3755] Cruising on the Mersey Ferry? - (2012-06-07)
  [3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
  [3665] Will will smile? - (2012-03-22)
  [3613] Keeping Business Local. But is that realistic? - (2012-02-13)
  [3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3073] Customer Service - the boundary - (2010-11-27)
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  [2936] The service that customers should receive - (2010-08-27)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2788] Cost of Sales - (2010-06-01)
  [2598] An excuse for making a sales call - (2010-01-26)
  [2465] Melksham Town - asleep or awake? - (2009-10-21)
  [2331] Certification Revisted - Lua - (2009-08-09)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2122] Commission Creep - (2009-04-08)
  [2044] Please Trouble me - (2009-02-16)
  [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
  [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
  [1713] Ways to accept credit cards - or not! - (2008-07-19)
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  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1453] What makes our courses special? - (2007-12-02)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1373] New Month, New Quarter, New Laws - (2007-10-01)
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  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
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  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
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  [652] Morning Post - (2006-03-20)
  [626] Not just a pretty face to answer the phone. - (2006-02-26)
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  [467] Tell them three times - (2005-10-17)
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  [217] Use of time - (2005-02-16)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
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  [27] Sales technique - (2004-08-25)
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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