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For 2021 - online Python 3 training - see ((here)).

Our plans were to retire in summer 2020 and see the world, but Coronavirus has lead us into a lot of lockdown programming in Python 3 and PHP 7.
We can now offer tailored online training - small groups, real tutors - works really well for groups of 4 to 14 delegates. Anywhere in the world; course language English.

Please ask about private 'maintenance' training for Python 2, Tcl, Perl, PHP, Lua, etc.
Alastair Darling helps make paperwork and confusion

Quite frankly, I'm not convinced that a drop in VAT from 17.5% to 15% is going to bring us much - if any - new business. A hotel room at our top rate of £95.00 should drop to £92.98 ... an awkward sum, as comes from nearly every VAT inclusive price we would change.

It will shake out in the wash for most of our customers who work for VAT registered companies anyway ... so would end up paying the same base price. I understand that VAT is typically reclaimed some six times in this way for every seven times it's paid - so its efficiency as a tax sucks at the best of times. But we do have a small proportion of our customers who are not VAT registered - either being private individuals who stay at the weekend, or overseas visitors; alas, I don't see many "buying decisions" being based on a 2 pound and odd pence saving.

But it's not just a non-event. Systems need to be changed to reflect the new VAT rate. Our own course booking page and hotel room booking page changed very easily as they were coded with maintainance in mind, but never the less Lisa is left with an accounting nightmare of courses, rooms and events that were booked before the announced changed that need to be re-confirmed at slightly lower prices, and she is not looking forward to fighting the Sage software that she uses for our accounts to reflect the 17.5% rate to 30th November and the 15% rate to 31st December in the current tax quarter.

I really dislike the idea of our pricing going from a set of nice, round numbers to some really nasty odd values - and I suspect that other suppliers feel the same. A TV that costs £399.99 at those high street stores that always charge "a penny shy" should come down to £391.48 ... but I would be surprised if it does; some headline products may come down further to £389.99 but I would fully expect most to quietly remain at £399.99 - in effect, an improvement in margin for the retailer, at a loss to The Chancellor for non-VAT registered purchasers and a price RISE for other businesses. And, alas, businesses need to make a profit, and pass price rises on.

So we're left in something of a quandary. Do we simply cut our VAT inclusive prices by £2.13 in every £100.00 ? And what then if our suppliers don't follow the same scheme ... we would be out of pocket. Do we leave our prices unaltered, and quietly thank Mr D for helping our business (but what would our customers think, and would that be morally correct?) Or do we come up with some other scheme, taking a whole fresh look at pricing?

• Any events and hotel rooms were already booked at a fixed, VAT inclusive price will indeed be invoiced at a 2.13% lower rate - passing on the VAT saving on the contract that's already in place.

• Training courses which are quoted VAT exclusive anyway will simply have the lower VAT rate applied when invoiced, resulting in a 2.13% lower bill. This will also apply to any other short term bookings that we receive.

• Hotel room prices are being slightly reduced - but NOT across the board. It is our intent that the new VAT inclusive prices should be easy-to-quote numbers, that we should pass on the VAT saving, and that the prices should also be fair in relation to each other. So that top rate of £95.00 for a double I talked about at the beginning is down to £90.00 - which is a saving of more than just the VAT reduction. We're taking the opportunity to even out the £70.50 delegate rate down to £70.00 - a slight saving. And the single rate remains at £80.00. Nice and easy pricing - £90, £80 and £70.

• In the near future, we'll have new pricing for the hire of training and meeting rooms at Well House Manor and those prices will reflect the actions of our suppliers; this is a particularly cost sensitive part of our business, and also one where we have the most VATable supplies being purchased in to pass on to the attendees - so a promise at this point to cut our price long term in line with the VAT change is simply one I cannot make.

Oh my goodness, Mr Darling ... did you really think this through?




Update ... VAT is 20% from 4th January 2011. Hotel rates are now £95.00 (double), £85.00 (single) and £72.00 (delegate) to reflect this tax increase. Course prices - which we quote without VAT - are unaltered; most of our training delegates are paid for by businesses, and although the businesses will pay a higher VAT inclusive price, they will be able to reclaim that extra.

You'll note that the rack rate of £95.00 is only returning to the rate we charged several years ago, when VAT was at a lower rate ;-)


(written 2008-11-30, updated 2010-12-26)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G502 - Well House Consultants - Business Practice
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)
  [27] Sales technique - (2004-08-25)
  [68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30)
  [77] Telephone systems - (2004-10-07)
  [88] Getting the right level of trainer - (2004-10-14)
  [95] Five red flags - (2004-10-21)
  [108] A typical morning - (2004-11-03)
  [121] Fair and Simple - (2004-11-17)
  [125] Staff theft - (2004-11-21)
  [129] Trawling our site to prevent student copying - (2004-11-24)
  [137] Certification schemes - (2004-12-02)
  [157] Automatic service upgrades - (2004-12-19)
  [180] Skunk works - (2005-01-17)
  [188] Pink elephant and appreciation - (2005-01-24)
  [200] Tips for the top - (2005-02-03)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
  [217] Use of time - (2005-02-16)
  [226] Growing our systems - (2005-02-24)
  [297] A reminder that the customer is King - (2005-05-01)
  [321] Sales - the alternative close - (2005-05-23)
  [399] simplicity hides real size - (2005-07-31)
  [438] Fair system for travel and accommodation expenses - (2005-09-07)
  [457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06)
  [467] Tell them three times - (2005-10-17)
  [487] On line course booking - credit card protection - (2005-11-06)
  [491] Being atypical is typical - (2005-11-10)
  [536] Cancellations and penalties - (2005-12-21)
  [626] Not just a pretty face to answer the phone. - (2006-02-26)
  [652] Morning Post - (2006-03-20)
  [664] Ruby course - oops - it's not happening - (2006-04-01)
  [766] Discounts and approved supplier lists - (2006-06-17)
  [808] Sales call - (2006-07-19)
  [849] Staff Meeting - (2006-08-30)
  [869] UNABLE TO ATTEND - (2006-09-16)
  [883] Age discrimination law - (2006-10-01)
  [906] A commitment we won't be making - (2006-10-27)
  [1057] Selling by phone and Skype - our policy - (2007-01-30)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03)
  [1157] Speed Networking - a great evening and how we arranged it - (2007-04-21)
  [1165] Extended Credit request - train in June and be paid in September - (2007-04-27)
  [1243] Heavy duty hole punch - (2007-06-24)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1263] 0800 043 8225 - a new phone number for Well House - (2007-07-10)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09)
  [1373] New Month, New Quarter, New Laws - (2007-10-01)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1453] What makes our courses special? - (2007-12-02)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1626] Early May - a short chance to regroup and improve - (2008-05-01)
  [1713] Ways to accept credit cards - or not! - (2008-07-19)
  [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
  [2044] Please Trouble me - (2009-02-16)
  [2122] Commission Creep - (2009-04-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2331] Certification Revisted - Lua - (2009-08-09)
  [2465] Melksham Town - asleep or awake? - (2009-10-21)
  [2598] An excuse for making a sales call - (2010-01-26)
  [2788] Cost of Sales - (2010-06-01)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2936] The service that customers should receive - (2010-08-27)
  [2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21)
  [3073] Customer Service - the boundary - (2010-11-27)
  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03)
  [3613] Keeping Business Local. But is that realistic? - (2012-02-13)
  [3665] Will will smile? - (2012-03-22)
  [3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
  [3755] Cruising on the Mersey Ferry? - (2012-06-07)
  [4107] Snog, Marry, Avoid - (2013-05-31)
  [4293] Certification - (2014-09-15)
  [4415] Buffet review - taking the price into account - (2015-02-05)
  [4520] No cold sales calls please - but delighted to hear from others! - (2015-09-29)


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Out of memory during array extend - Perl
Why I remember East Grafton
Quietly putting prices up
It must be nearly Christmas
Alastair Darling helps make paperwork and confusion
Book now for 2009
Remember Me - PHP
Java - Generics
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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