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Pink elephant and appreciation

A flight from London to Washington is a rare opportunity for me to read a book undisturbed for a few hours. I'm not good at the technical books on such flights, so I often choose a more generic book.

"Drop the Pink Elephant" by Bill McFarlan was my choice today. Thought provoking. Subtitled "15 ways to say what you mean and mean what you say". As we approach the USA coastline, I've turned my laptop on and I've already modified the text of a web page for later update on which I had a "durr - you twat, Graham" moment and I'm writing this review. Yes, Bill, if you ever stumble across this I am aware that ...
  • The spoken word is more powerful than the written
  • It should be kept short and simple.

I want to say - to record - an appreciation of Lisa and Leah in the office. We're an odd company, we've already had a busy month (and look like remaining busy), and at the end of a hard day's training I don't always spend the time I would like looking at what they've been working on. My interest and appreciation should be obvious, yet it often isn't.

(written 2005-01-24, updated 2006-06-05)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G502 - Well House Consultants - Business Practice
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  [4415] Buffet review - taking the price into account - (2015-02-05)
  [4293] Certification - (2014-09-15)
  [4107] Snog, Marry, Avoid - (2013-05-31)
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  [3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
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  [3613] Keeping Business Local. But is that realistic? - (2012-02-13)
  [3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3073] Customer Service - the boundary - (2010-11-27)
  [2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21)
  [2936] The service that customers should receive - (2010-08-27)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2788] Cost of Sales - (2010-06-01)
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  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2122] Commission Creep - (2009-04-08)
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  [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
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  [27] Sales technique - (2004-08-25)
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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