It has been a long - a VERY long - weekend and I've still got a huge pile of things I want to do. But it has been productive too.

When I set up the First Great Western Coffee Shop - a forum site for First Great Western Passengers - I wondered whether or not it would take off. Well - thanks (it must be admitted) to FGW themselves, who have managed to generate an incredible degree of dis-satisfaction in their customers and wannabe customers from whom they have withdrawn trains, our forum has flourished. People love talking when they have issues, but go quite quiet when they don't.

In fact - it flourished so much that I couldn't keep up with all the moderation that was needed - a very low proportion of posts need attention, but where the post level creeps up to 50 a day it's still a lot to look after. So I approached the steadier pairs of hands and appointed them as moderators. And still it grew, and the moderation and admin team grew with it.

We have excellent communications set up between the "mods" and they work well ... but there were some who had not met others, and this Friday evening and Saturday daytime, we had our first moderator's meeting. Truly excellent - and thanks to our guest speaker (I know she will read this) - and a lot of issues discussed and - today - tweaks made to the board. Onwards, upwards - whatever next? I don't know, but I sure know I've made a lot of very good friends, and learnt a very great deal too - through my "train experiences".
(written 2008-03-30 21:20:38)

 G903 - Well House Consultants - Running and moderating forums

Back to Please support improvements in our train service

Previous and next or Horse's mouth home

Forward to Selling curry to the chinese takeaway

Fresher tutor, better course
Every link has two ends - fixing 404s at the recipient
Comparing hotels - as a guest and from the proprietors view
Selling curry to the chinese takeaway
First Great Western Weekend
Please support improvements in our train service
Keep the client experience easy - single server contact point
Setting up a new user - Linux or Unix
Easter Sunday at 404, The Spa
All Change, Portsmouth Harbour
Link to page ... 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34 at 50 posts per page


This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

Link to Ezine home page (for reading).
Link to Blogging home page (to add comments).