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A forum is not always the best vehicle

"Please try to give solution for dis problem asap." writes a contributor to our Opentalk forum - where we answer technical / programming questions on the subjects that we teach (link to Opentalk).

Opentalk was set up as a service for our course delegates - I really want to know what questions commonly arise after courses so that I can add those topics in to courses, and I really want to stay in touch with delegates too. But is has grown into more than that - I'll also answer other questions that are asked as, very often, the questions are excellent and the questioner is helping me build up a resource of answers that encourages more traffic to our site. Building the presence, if you like.

I posted a follow up, commenting that I always follow up as soon as I can, but that can't be instant. And there was a further follow up from the question poster.

"I am Sorry for stressing you for the solution." Ah, but I'm not stressed. I just feel that the forum sometimes produces unrealistic expectations - people feel that they can ask a question and, because we're an electronic medium, have answers at electronic speed. And they're then disappointed that they don't get an answer within five minutes, and that the person answering doesn't have all the time in the world to come up with that answer. It's fun answering most of the questions, so I wish I DID have the time.

There's also another false expectation that can be raised by a forum - the expectation that a newcomer can post a series of questions about a subject and, through a series of question and answer steps, learn all about the subject. But I don't believe it can be done, practically, that way. If you've not got the basics of how to write a book, quoting a paragraph from someone else's book and asking how to update it to reflect your own needs isn't going to help you structure your whole book.

Why am I writing this? To help - I hope - to explain to people why I'm not going ahead and writing long answers to each and every question asked, but rather suggesting when they get beyond a certain point that they should consider reading a book or attending a course. It's my intent to help them make effective use of their time, but there's a tendency for them to think I'm being greedy and it's my prime goal to get them to pay for a course. And, OK, I admit it - I do sometimes feel cheesed off at giving free support, without thanks or payment.
(written 2008-02-14, updated 2008-02-16)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G903 - Well House Consultants - Running and moderating forums and social media sites
  [4283] Can a legitimate forum post become illegal a year later? - (2014-07-11)
  [4239] Facebook marketing - early experiences - (2014-01-19)
  [4234] Change to Libel and Defamation laws from 1st January 2014 - (2013-12-31)
  [4065] Handling requests to a forum - the background process - (2013-04-17)
  [4025] Backups, Codebase, Strategy and more - dealing with forum incidents - (2013-03-03)
  [4017] Acceptable User Policy / vexatious interacter - (2013-02-24)
  [3910] Identifying your real customers and keeping them well informed fast - (2012-11-02)
  [3479] Practical Extraction and Reporting - using Python and Extreme Programming - (2011-10-14)
  [2820] Netiquette for forum newcomers - (2010-06-20)
  [2781] The 500 pound question to get you started - (2010-05-26)
  [2569] How to run a successful online poll / petition / survey / consultation - (2010-01-10)
  [2527] Flying tonight - (2009-12-05)
  [2526] A reluctance to move from old shoes to new - (2009-12-05)
  [2386] Computing under the influence of alcohol - (2009-08-29)
  [2254] Forum membership - a privilege not a right - (2009-06-22)
  [2177] Preventing forum spam - checks at sign up - (2009-05-12)
  [2162] Admins thoughts on banning a member from a forum - (2009-05-09)
  [2156] Stopping forum spam - control of the signup process - (2009-05-04)
  [2116] Why do we delay new forum members through authorisation? - (2009-04-03)
  [2103] Ask the Tutor - Open Source forum - (2009-03-25)
  [1972] Pettifog and forum boards away from public view - (2009-01-03)
  [1923] Making it all worthwhile - (2008-12-04)
  [1759] While the world sleeps ... - (2008-08-19)
  [1678] Software - changes and delays. But courses must run on time! - (2008-06-15)
  [1595] First Great Western Weekend - (2008-03-30)
  [1578] Please don't shout at me! - (2008-03-16)
  [1569] I dont care - goodbye - (2008-03-09)
  [1563] Guidlines for posting on a forum - (2008-03-04)
  [1532] Comment spam blocked. Please comment via Forums - (2008-02-05)
  [1523] Ive just received an email from myself. Should I be worried? - (2008-01-29)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1472] The Horse goes on and on - (2007-12-15)
  [1362] No Thank You - (2007-09-23)
  [1190] Save the Forum - A regular clean sweep - (2007-05-17)
  [1088] Why use BBC code not HTML? - (2007-02-21)
  [948] Running an on line campaign - (2006-11-27)
  [923] Why shouldn't I spam? - (2006-11-13)
  [919] Freedom for X is denial of privacy for Y - (2006-11-09)
  [841] Forum help - a push in the right direction - (2006-08-21)
  [828] Freedom of speech and freedom to post - (2006-08-10)
  [806] Check your user is human. Have him retype a word in a graphic - (2006-07-17)
  [651] Please Register with Opentalk - but just once! - (2006-03-19)
  [516] Open source questions? Anyone can ask. - (2005-12-03)
  [424] How not to run a forum - (2005-08-24)
  [248] Use me, but use me effectively - (2005-03-16)
  [231] Feedback as lifeblood - (2005-02-28)
  [204] The confidence to allow public comments - (2005-02-06)
  [130] Spelling and grammar - (2004-11-25)
  [115] Expiration dates or times on web pages - (2004-11-12)
  [29] Silence is Golden - (2004-08-26)
  [22] Falling out over the silliest things - (2004-08-21)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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