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Fair and Simple
Fair and simple We welcome customers at our training centre on public and private courses. If they ask us to present our courses at their offices, we're very happy to do so, but we do charge them the additional expense this puts us to - basically travel and accommodation. Naturally, they want a fixed price quote for this ahead of time (no-one likes placing an order for an "open" amount), and for a number of years we've operated a scheme based on travel at x p per mile and overnight expenses at y pounds per night I'm staying away. It's a simple scheme, and it averages out so that the money we charge is usually about the same as the expenses - in other words, we don't look to make any profit on it. Fair? Well - it was fair 2 or 3 years ago, but hotel prices in London have been creeping up, car parking there is expensive, and there's also the congestion charge. And that means that our scheme has become less fair - it means that if we raise expenses across the board, our "provincial" customers will be subsidising our "capital" ones. So - a moral dilemma - keep it simple, or sacrifice some simplicity to keep it fair. All London courses confirmed after 1st January 2005 will be subject to a higher "overnight" expense charge - an extra 30 pounds per day - and our non-London course prices (and expenses) will remain unaltered. Worked Example - Visit the web site of a typical hotel chain - I'm in London at a Travel Inn this week (King's Cross) at 83 pounds per night; I was at their Nuneaton hotel a fortnight ago, and there the charge was just 46 pounds per night. I can park, eat and pay for internet / phone on the change from 95 pounds in Nuneaton, but not in London. (written 2004-11-17, updated 2008-05-11) Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles G502 - Well House Consultants - Business Practice[4107] Snog, Marry, Avoid - (2013-05-31) [3755] Cruising on the Mersey Ferry? - (2012-06-07) [3750] Matching opening hours to when customers can come in and buy - (2012-06-04) [3665] Will will smile? - (2012-03-22) [3613] Keeping Business Local. But is that realistic? - (2012-02-13) [3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03) [3333] Honesty and a friendly welcome goes a long way - (2011-06-25) [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04) [3073] Customer Service - the boundary - (2010-11-27) [2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21) [2936] The service that customers should receive - (2010-08-27) [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22) [2788] Cost of Sales - (2010-06-01) [2598] An excuse for making a sales call - (2010-01-26) [2465] Melksham Town - asleep or awake? - (2009-10-21) [2331] Certification Revisted - Lua - (2009-08-09) [2283] Everyone is in the customer relations business - (2009-07-12) [2190] How you are (re)presented at an exhibition - (2009-05-19) [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17) [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08) [2126] Weeding out old phone numbers - (2009-04-11) [2122] Commission Creep - (2009-04-08) [2044] Please Trouble me - (2009-02-16) [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30) [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25) [1713] Ways to accept credit cards - or not! - (2008-07-19) [1626] Early May - a short chance to regroup and improve - (2008-05-01) [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26) [1453] What makes our courses special? - (2007-12-02) [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17) [1373] New Month, New Quarter, New Laws - (2007-10-01) [1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09) [1319] Customer feedback - lifeblood of a business - (2007-08-25) [1263] 0800 043 8225 - a new phone number for Well House - (2007-07-10) [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06) [1243] Heavy duty hole punch - (2007-06-24) [1165] Extended Credit request - train in June and be paid in September - (2007-04-27) [1157] Speed Networking - a great evening and how we arranged it - (2007-04-21) [1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03) [1084] Writing terms and conditions for conferences and other events - (2007-02-17) [1057] Selling by phone and Skype - our policy - (2007-01-30) [906] A commitment we won't be making - (2006-10-27) [883] Age discrimination law - (2006-10-01) [869] UNABLE TO ATTEND - (2006-09-16) [849] Staff Meeting - (2006-08-30) [808] Sales call - (2006-07-19) [766] Discounts and approved supplier lists - (2006-06-17) [664] Ruby course - oops - it's not happening - (2006-04-01) [652] Morning Post - (2006-03-20) [626] Not just a pretty face to answer the phone. - (2006-02-26) [536] Cancellations and penalties - (2005-12-21) [491] Being atypical is typical - (2005-11-10) [487] On line course booking - credit card protection - (2005-11-06) [467] Tell them three times - (2005-10-17) [457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06) [438] Fair system for travel and accommodation expenses - (2005-09-07) [399] simplicity hides real size - (2005-07-31) [321] Sales - the alternative close - (2005-05-23) [297] A reminder that the customer is King - (2005-05-01) [226] Growing our systems - (2005-02-24) [217] Use of time - (2005-02-16) [211] Look after your staff and they'll look after you. AOL. - (2005-02-12) [200] Tips for the top - (2005-02-03) [188] Pink elephant and appreciation - (2005-01-24) [180] Skunk works - (2005-01-17) [157] Automatic service upgrades - (2004-12-19) [137] Certification schemes - (2004-12-02) [129] Trawling our site to prevent student copying - (2004-11-24) [125] Staff theft - (2004-11-21) [108] A typical morning - (2004-11-03) [95] Five red flags - (2004-10-21) [88] Getting the right level of trainer - (2004-10-14) [77] Telephone systems - (2004-10-07) [68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30) [27] Sales technique - (2004-08-25) [15] 90 to 10 or 80 to 20 rule - (2004-08-15) 28e6
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Link to page ... 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83 at 50 posts per pageThis is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.
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