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Selling by phone and Skype - our policy

Ever been "bugged" by sales calls ...as we enter the new business arena of being a hotel as well as a trtaining company, we're now being subjected to twice the number of these calls, and people are starting to sell via Skype too.

So ... for our staff ... and myself ... here's a policy statement:

It is company policy NOT to purchase supplies and services offered to us in unsolicited telephone calls, or sales contacts made via Skype. We find these cold call sales approaches to be disruptive to our work flow and ask that you contact us by post or personalised email if wish to sell to us.

I am tempted - VERY tempted - with some of the more persistant callers to suggest that we charge them for our time. Asking someone for his / her credit card details so we can put a five pound charge on their card is a wonderful way you get them off the phone ... when I remember to do it.
(written 2007-01-30)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G502 - Well House Consultants - Business Practice
  [4520] No cold sales calls please - but delighted to hear from others! - (2015-09-29)
  [4415] Buffet review - taking the price into account - (2015-02-05)
  [4293] Certification - (2014-09-15)
  [4107] Snog, Marry, Avoid - (2013-05-31)
  [3755] Cruising on the Mersey Ferry? - (2012-06-07)
  [3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
  [3665] Will will smile? - (2012-03-22)
  [3613] Keeping Business Local. But is that realistic? - (2012-02-13)
  [3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3073] Customer Service - the boundary - (2010-11-27)
  [2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21)
  [2936] The service that customers should receive - (2010-08-27)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2788] Cost of Sales - (2010-06-01)
  [2598] An excuse for making a sales call - (2010-01-26)
  [2465] Melksham Town - asleep or awake? - (2009-10-21)
  [2331] Certification Revisted - Lua - (2009-08-09)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2122] Commission Creep - (2009-04-08)
  [2044] Please Trouble me - (2009-02-16)
  [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
  [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
  [1713] Ways to accept credit cards - or not! - (2008-07-19)
  [1626] Early May - a short chance to regroup and improve - (2008-05-01)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1453] What makes our courses special? - (2007-12-02)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1373] New Month, New Quarter, New Laws - (2007-10-01)
  [1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1263] 0800 043 8225 - a new phone number for Well House - (2007-07-10)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1243] Heavy duty hole punch - (2007-06-24)
  [1165] Extended Credit request - train in June and be paid in September - (2007-04-27)
  [1157] Speed Networking - a great evening and how we arranged it - (2007-04-21)
  [1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [906] A commitment we won't be making - (2006-10-27)
  [883] Age discrimination law - (2006-10-01)
  [869] UNABLE TO ATTEND - (2006-09-16)
  [849] Staff Meeting - (2006-08-30)
  [808] Sales call - (2006-07-19)
  [766] Discounts and approved supplier lists - (2006-06-17)
  [664] Ruby course - oops - it's not happening - (2006-04-01)
  [652] Morning Post - (2006-03-20)
  [626] Not just a pretty face to answer the phone. - (2006-02-26)
  [536] Cancellations and penalties - (2005-12-21)
  [491] Being atypical is typical - (2005-11-10)
  [487] On line course booking - credit card protection - (2005-11-06)
  [467] Tell them three times - (2005-10-17)
  [457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06)
  [438] Fair system for travel and accommodation expenses - (2005-09-07)
  [399] simplicity hides real size - (2005-07-31)
  [321] Sales - the alternative close - (2005-05-23)
  [297] A reminder that the customer is King - (2005-05-01)
  [226] Growing our systems - (2005-02-24)
  [217] Use of time - (2005-02-16)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
  [200] Tips for the top - (2005-02-03)
  [188] Pink elephant and appreciation - (2005-01-24)
  [180] Skunk works - (2005-01-17)
  [157] Automatic service upgrades - (2004-12-19)
  [137] Certification schemes - (2004-12-02)
  [129] Trawling our site to prevent student copying - (2004-11-24)
  [125] Staff theft - (2004-11-21)
  [121] Fair and Simple - (2004-11-17)
  [108] A typical morning - (2004-11-03)
  [95] Five red flags - (2004-10-21)
  [88] Getting the right level of trainer - (2004-10-14)
  [77] Telephone systems - (2004-10-07)
  [68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30)
  [27] Sales technique - (2004-08-25)
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)

Z100 - Daily life
  [4222] Five lessons learned or re-learned on my travels - (2013-12-15)
  [3743] Sunday - no longer a day of rest - (2012-05-28)
  [3553] Changes to morning routines - (2011-12-16)
  [3463] Busy weekend of contrasts. - (2011-10-03)
  [3319] Moving on - a task for the hotel staff! - (2011-06-08)
  [3316] Twitter Phishing Trips ... and a great new alert service - (2011-06-04)
  [3125] The family is defunct. Long live the family. - (2011-01-09)
  [2868] A move towards the family - (2010-07-12)
  [2580] C course inspires new teaching examples - (2010-01-16)
  [2450] Family Gathering at 404, The Spa - (2009-10-11)
  [2401] Back Tomorrow - (2009-09-10)
  [2371] Quiet summer days? I think not! - (2009-08-22)
  [2264] Learning about others private lives - (2009-06-30)
  [2217] Enjoying the summer weather - (2009-06-04)
  [2164] Updating my public profile - Graham Ellis - (2009-05-09)
  [2159] A long day to guess where - (2009-05-06)
  [2141] Town Crier competiton - (2009-04-25)
  [2121] Out in the Vale of Pewsey - (2009-04-07)
  [2118] Spring Sprung - (2009-04-05)
  [2106] Learning to Twitter / what is Twitter? - (2009-03-28)
  [2105] Hire Car, from Atlanta Airport - (2009-03-27)
  [2090] Melksham to Georgia - (2009-03-19)
  [2068] Playing Catchup - (2009-03-06)
  [2064] East of Melksham Countryside - (2009-03-02)
  [2034] Through Snow and Flood to Linux and Tomcat - (2009-02-10)
  [2030] The final step to being British - (2009-02-07)
  [2027] Who sticks by you in the snow? - (2009-02-05)
  [2024] Carry on Training - in spite of the weather - (2009-02-03)
  [2008] The Month Ahead - What is happening in Melksham - (2009-01-25)
  [2000] 2000th article - Remember the background and basics - (2009-01-18)
  [1979] Looking forward, in Melksham, in 2009 - (2009-01-05)
  [1953] End of Training, 2008 - (2008-12-20)
  [1810] Middle aged subsidise young and old - (2008-09-26)
  [1643] A lack of technical content - (2008-05-16)
  [1429] Remembrance day - inside a church and inside the day - (2007-11-11)
  [1303] Heading Upstate New York - (2007-08-14)
  [1272] Behind closed doors? - (2007-07-22)
  [1189] Meet, greet and welcome - (2007-05-16)
  [1178] Ducking stool for Melksham? - (2007-05-06)
  [1151] Gordon Dodge, R.I.P. - (2007-04-16)
  [1138] The Holiday - unlikely romantic comedy? - (2007-04-08)
  [1100] Wondering where I have been - (2007-03-06)
  [1061] Take vehicles off the road - put all the passengers into one - (2007-02-01)
  [1056] Another frantic posting! - (2007-01-30)
  [992] Enthusiastic, but .... - (2006-12-16)
  [978] Wellhouse Manor, Hotel, Melksham - (2006-12-10)
  [921] French Exchange - (2006-11-11)
  [911] Letter Home - (2006-11-01)
  [908] And so to Inverness - (2006-10-29)
  [897] Too much for the National Trust - (2006-10-18)
  [882] Rocks, hard places, trains and funerals. - (2006-09-30)
  [843] To join an organisation? - (2006-08-23)
  [817] Working on Weekend in Wiltshire and others - (2006-07-29)
  [777] On Crosby sands - (2006-06-25)
  [752] Over zealous police activity? - (2006-06-09)
  [724] Helping mental health through diet, exercise and other lifestyle matters - (2006-05-18)
  [706] May day away - (2006-05-01)
  [698] Catch up weekend - (2006-04-24)
  [692] Healthier eating - (2006-04-20)
  [655] Can some food be TOO different? - (2006-03-23)
  [654] Making use of disabled facilities - (2006-03-22)
  [645] Lost Camel - (2006-03-14)
  [635] Odd one out. - (2006-03-06)
  [623] Behind every face is a person and a story - (2006-02-25)
  [613] Greetings from Dublin - (2006-02-20)
  [612] Coming or going? - (2006-02-18)
  [605] Design your day with a walk - (2006-02-13)
  [584] Loosing breath with Gerald - (2006-01-31)
  [580] What to do with milk - (2006-01-28)
  [516] Open source questions? Anyone can ask. - (2005-12-03)
  [474] Vintage Bus Day - (2005-10-23)
  [473] Looking different in town - (2005-10-22)
  [455] A Stengthening day - (2005-10-04)
  [446] Up early - (2005-09-16)
  [363] Greetings from Edinburgh - (2005-06-29)
  [330] An O level comes in handy - (2005-05-30)
  [307] Farming yesterday - (2005-05-10)
  [283] Natural or man-made? - (2005-04-18)
  [271] Different course every day - (2005-04-07)
  [238] Difficulties with a trolley - (2005-03-07)
  [232] Diverse activities - (2005-03-01)
  [228] Beard Justification - (2005-02-26)
  [206] Fox and Python - (2005-02-08)
  [149] Fish stocks - (2004-12-12)
  [110] Friday, busy week! - (2004-11-05)
  [26] Matching Cat - (2004-08-24)
  [20] Not two the same - (2004-08-20)
  [19] interesting products and subjects - (2004-08-19)


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PHP Regular expression to extrtact link and text
Some other Articles
What a relief from the tax office.
Three sets of twins
PHP Regular expression to extrtact link and text
Selling by phone and Skype - our policy
Above the fold
UK legal requirements for your commercial web site
Sorting people by name in PHP
Learning to write secure, maintainable PHP
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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