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Python, Lua and Tcl - public course schedule [here]
Private courses on your site - see [here]
Please ask about maintenance training for Perl, PHP, Java, C, C++, Ruby, MySQL and Linux / Tomcat systems

Phone System reconfiguration 11.1.2018 to 26.1.2018 - we are on email but incoming landline not available. Temp number 0797 4 925928
 
What the customer is looking for - effective training

Yesterday evening, we were invited to a BBC preferred training suppliers evening in London, to learn a little more about their staff training. There have been big changes in the organisation of training we do for them in the past year, and we welcomed the opportunity to here a little about what their "hot points" and objectives are, what they're especially looking for, and how their needs will develop in the future.

I've always apprceciated that our Perl courses are very much a niche and form a tiny, tiny part of the BBC's training budget, even though they're an important customer to us. But it came home to me last night just how tiny, and how niche.

The head of training was talking about 27000 days of training delivered to staff each year about budgets of ... well, never mind, I shouldn't quote the figure here even though they're clearly in the public domain - there were hundreds there last night, and everyone else in 'the business' heard the numbers too.

I've often marvelled at the quality of delegates from the BBC - we meet some superb people from a lot of organisations, but there seems to be something special and consistent about people from "the Beeb". Listening last night, it became clear that this is very largely due to good staff selection procedures, and a dedication to training which seems second to none. And oh boy, does it pay dividends.

Actually, much of the presentation related to training of major groups (journalists, authors, directors, camera crew, managers) for whom courses are run at BBC offices on a regular basis - a world apart from what we do with trainees coming to occasional private courses or public courses here in Melksham. But what did relate, across the board, were some of the more general things.

* The importance of setting training objectives prior to training, and of being prepared for the training.

* The importance of training being done at the right time, and put into practical use upon the delegate's return to his/her work.

* The importance of evaluating training for effeciveness, with a drive towards measuring return on investment.

From generality such as these came specifics - of how modern technology can help make more training available at the RIGHT time ("not JUST the e-learning argument), of consistency in evaluation so that key indicators can be followed and understood without change to the statistical base, and more.

The conclusion of the evening? That, basically, we're in tune with our customer and providing the type of service / product that he's looking for. But never the less giving us a handful of areas - technologies, crisping up of technique and perhaps a couple of formalisations - which we should implement to move forward with our training product so that it's not only an excellent fit for requirements early in 2007, but also early in 2008, early in 2010, and in 2015 which was indeed mentioned on some of the slides. We love working with forward-looking customers!
(written 2007-01-17)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G500 - Well House Consultants - Running a training company
  [4135] Introducing your product to Well House Consultants - single, personally tuned email please - (2013-07-08)
  [4004] Annual Accounts - a big job for a small business - (2013-02-15)
  [3824] Planned for a quiet period during the Olympics - but it is far from that! - (2012-08-02)
  [3684] Once upon a Maundy Thursday - (2012-04-05)
  [3610] Training to do a job, or training to pass an exam? - (2012-02-13)
  [3361] Blowing our own trumpet - MySQL resources - (2011-07-18)
  [2940] Training course locations - Melksham, UK; Buxton, UK; Lake Constance, Germany; Venice Italy, the USA and India - (2010-08-30)
  [2924] Job applicants - wondering why they apply - (2010-08-16)
  [2838] Respecting our customers anonimity - (2010-06-29)
  [2144] Looking for a career change - Physician to Web Site Designer - (2009-04-28)
  [2084] Books and distance learning from Well House Consultants? - (2009-03-15)
  [2074] Weekday or Weekend PHP, Python and Perl classes? - (2009-03-10)
  [2049] Why Choose Well House Consultants for your course? - (2009-02-20)
  [2021] Short health and safety course - (2009-02-02)
  [2003] Discount Training Courses - PHP, Perl, Python - (2009-01-21)
  [1963] Best source to learn Java (or Perl or PHP or Python) - (2008-12-28)
  [1884] Recession? Depression? - (2008-11-14)
  [1433] Linux, PHP, Tcl, Ruby, C, C++ - last minute training course availability - (2007-11-16)
  [1393] First Alternative / what has happened there? - (2007-10-16)
  [1369] One business, four different angles! - (2007-09-28)
  [1022] No courses. No hotel guests. Rushed off our feet! - (2007-01-05)
  [978] Wellhouse Manor, Hotel, Melksham - (2006-12-10)
  [926] Training rooms to learn Open Source programming - (2006-11-15)
  [838] Talking about other training companies. - (2006-08-19)
  [813] Monday Morning at Well House Consultants Melksham - (2006-07-24)
  [652] Morning Post - (2006-03-20)
  [627] JIT or JAU - (2006-02-27)
  [545] Is training seasonal? - (2005-12-28)
  [470] I wanna be a Python trainer - (2005-10-20)
  [402] Netless - (2005-08-05)
  [385] Feast or famine - (2005-07-21)
  [251] WIBNIF - (2005-03-19)
  [171] Skills and techniques of being a successful trainer - (2005-01-06)

G900 - Well House Consultants - Miscellany
  [3775] Alan Turing - 1912 to 1954 - (2012-06-23)
  [3612] Help to get online in Melksham - (2012-02-13)
  [3315] Friday - Electrician, Food Festival, C++ Course, Rail Group Meeting - (2011-06-03)
  [3000] Looking forward - the next 3000 - (2010-10-16)
  [2534] And now for some posts a bit more technical - (2009-12-12)
  [2258] Questions I have been asked on answering the phone - (2009-06-26)
  [2019] Baby Caleb and Fortune City in your web logs? - (2009-01-31)
  [1898] Every cloud has a silver lining - (2008-11-21)
  [1867] Domain Renewal Group - (2008-11-02)
  [1183] Improving searches - from OR to AND? - (2007-05-11)
  [1038] Know to the police - (2007-01-16)
  [1024] Web site - a refresh to improve navigation - (2007-01-07)
  [636] What is your business latency and potential? - (2006-03-06)
  [397] Where now for dial-up providers? - (2005-07-30)
  [336] Targetted Advertising - (2005-06-05)
  [333] Do NOT follow links or read attachments in these emails - (2005-06-01)
  [201] 0870 telephone numbers - (2005-02-03)
  [170] MySQL, Java, PHP and Linux - new technical articles - (2005-01-06)


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Learnt in London - Ruby, Martini, Coral and the Core
Some other Articles
Call for appropriate train services - Swindon, Bristol, Bath, West Wilts, Severn Beach etc
Sending an email from Python
Nested exceptions in Python
Learnt in London - Ruby, Martini, Coral and the Core
What the customer is looking for - effective training
Impact Engineering and Backscatter
Python Qt, wX, TkInter, and Jython - training??
Longer hours and better value courses
The new web site look spreads
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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