Old dog, old tricks

The families' internal flight connecting to Heathrow was cancelled due to fog, and they were told by the airline that if they took a taxi there, they could connect on to their long haul flight which was running. A mad dash later, 600 pounds poorer, they got to Heathrow but found they were too late for their connection. "The next available flight is in 15 days" said the airline.

I don't believe everything I read or hear and it strikes me that any airline - even BA who were named in this case - would be very foolish and customer-uncaring to offer such a dreadful alternative in what are, admittedly, difficult days for them. But actually, I believe this case.

I've been at Heathrow it was - let me see - a 14th December. Had my flight cancelled due to ice. "Next flight we can put you on - 28th December". Most unhelpful - "we're not to blame for the weather and can't do anything else". But ... we managed to transfer our tickets and fly out on 15th December with another airline ... loads of empty seats and I wonder how many other people's holidays were ruined that year, needlessly, and are being ruined this (again needlessly), by an airline who don't care enough about their customers to offer the best available alternatives.
(written 2006-12-22, updated 2006-12-28)

Associated topics are indexed under

Z201 - Holidays and Business Trips
  [3381] Report - day trip from Swindon / Chippenham / Melksham to Weymouth - (2011-08-07)
  [3372] Wearing the new London uniform - (2011-07-28)
  [3346] Gibraltar - said to have a few residents less than Chippenham - (2011-07-05)
  [3345] Cruising - (2011-07-04)
  [3321] Travelling around - (2011-06-09)
  [3306] Photogenic Place - (2011-05-28)
  [3303] Flying tonight - (2011-05-26)
  [3300] Wildlife and other pictures from holiday - (2011-05-24)
  [2803] Travelling across Europe - (2010-06-12)
  [2797] Sur la T.G.V. - (2010-06-07)
  [2796] Sunday - waiting for the ferry. - (2010-06-06)
  [2759] Touching base - (2010-05-10)
  [2469] Beyond the Pale - (2009-10-22)
  [2313] Seeing Guadalajara - a first glimpse downtown - (2009-08-01)
  [2306] Melksham to Mexico for the week - (2009-07-27)
  [2269] Sipping at York - (2009-07-05)
  [2265] A chance to do the tourist thing - (2009-07-01)
  [2208] A beautiful coastline - (2009-05-30)
  [2200] England, Scotland, Northern Ireland - (2009-05-26)
  [2198] On the road, at a Service area thats a cut above the others - (2009-05-25)
  [2101] A B C D of GA and TN - (2009-03-23)
  [2100] Visiting Family - (2009-03-23)
  [2098] A room without a view - (2009-03-22)
  [2090] Melksham to Georgia - (2009-03-19)
  [2030] The final step to being British - (2009-02-07)
  [1992] A good time to travel - (2009-01-14)
  [1868] Liverpool - a friendly city - (2008-11-03)
  [1746] London for the visitor, for free - (2008-08-09)
  [1740] Vertical London - (2008-08-06)
  [1657] Farewell, Newcastle to Stavanger, Haugsund and Bergen - (2008-05-29)
  [1457] A day in Ljubljana - (2007-12-04)
  [1454] From Sunday to Monday, from Melksham to the Balkans - (2007-12-03)
  [1308] Good to be home - (2007-08-18)
  [1299] In the USA for a few days - (2007-08-11)
  [1293] Weymouth - Sunny Summer Sunday afternoon - (2007-08-07)
  [1291] Day trip to Weymouth - (2007-08-05)
  [1231] Sur le Continent - (2007-06-13)
  [1150] Helsinki - what comes naturally - (2007-04-15)
  [1143] A course in Helsinki - (2007-04-11)
  [1120] 1200 miles in 3 days - (2007-03-28)
  [1025] Tomorrow's keywords - London, Training, Course, PHP, Ruby. - (2007-01-08)
  [878] Easy criteria to meet - (2006-09-25)
  [684] Staying in the country - (2006-04-13)
  [620] Familiar names, close to home - (2006-02-23)
  [548] San Francisco - (2005-12-30)
  [518] Passport office - a much improved system - (2005-12-05)
  [420] Towards Tebay - (2005-08-20)
  [374] Instant availability - (2005-07-11)
  [373] Vik, Iceland to Melksham, England - (2005-07-10)
  [370] From Iceland - (2005-07-06)
  [368] Vacation Week - (2005-07-04)
  [81] Cafe keyboards - (2004-10-10)
  [65] Ireland - (2004-09-27)

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Some other Articles

Date conversion - PHP
Friends and family
Apache httpd and Apache Tomcat together tips
Stirling at night
Old dog, old tricks
Room at the Inn, Guy at the station
Meet the neighbours
.pdf files - upload via PHP, store in MySQL, retrieve
One Thousand Posts and still going strong
Cascading and the buses

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