TransWilts CRP, CIC and Melksham RUG
Public and sustainable transport in Wiltshire

Home Accessibility GWR site Facebook The Mouth Forum Resources Training About Us Contact
 
For 2021 - online Python 3 training - see ((here)).

Our plans were to retire in summer 2020 and see the world, but Coronavirus has lead us into a lot of lockdown programming in Python 3 and PHP 7.
We can now offer tailored online training - small groups, real tutors - works really well for groups of 4 to 14 delegates. Anywhere in the world; course language English.

Please ask about private 'maintenance' training for Python 2, Tcl, Perl, PHP, Lua, etc.
New product - ensuring that supply matches demand

When a new product is brought to market, there will be a few people who buy it straight away - the latent market that has just been waiting for that product. Then there may be a bit of a surge as they tell their friends, before sales drop off to a more steady state level. It can be difficult to judge what the various parameters that control this curve will be, and thus to ensure that the product supply chain provides enough resource, but not resource to excess. And get that resources level wrong and you can end up with lots of unused product (= expense), or so much demand for products that you have unhappy customers to whom you can't deliver the full product that you would wish.

If demand slips after the initial surge, it's only to be expected. It might be because the lump of early uptakers has been catered for and you're heading for a steady state (that's fine, provided that you haven't invested a load of capital into meeting demand at surge level). Or it might be because supply problems have got you a nervous market, reluctant to buy the product / buy it again becase of their experiences or what they have heard.

As a product goes through these early stages, there's a need to adjust supply to meet anticipated demand, and to tune those adjustements ever more accurately as evidence of requirement builds up. And there can be a need to mitigate - reduce excess supply if demand is lower than expected, or provide alternatives if the demand outstrips the supply.

The 08:20 (Summer Sunday) train from Swidnon to Weymouth is a new product that First Great Western are trialling, in conjunction with the TransWilts rail group which comprises Wessex Chambers of Commerce, Wilthshire Council, First, Network Rail and the TransWilts Community Rail Partnership. I was away on the first day - 3rd July - but happy to hear that about 100 passengers travelled on the service; an excellent start, and on a train with 300 seats that left plenty of room. On 17th July, when it next ran, there were again around 100 on the service and a great day was had by all. Come 24th July, and the numbers rose to just around 190. Still comfortable, but the return service that most passengers have used has been just two carriages and that resulted in some standing - regrettably at its worst in the final few miles, so its the memory that people are left with.

It had been anticipated in some quarters that after a good show in the first week or two, useage levels would drop to a steady state, and that provision on the return service in August wouldn't need to be as heavy as in July. But after the 24th July figures, a directive was issued that provision is to remain at least as stong in August. Good news indeed, bearing in mind the initial success.

So did figures level out, as might have been expected, on 31st July? No, they rose significantly again, with over 300 people travelling. And that resulted in standing even in the morning, and an overcrowded train on the return; no worse than happens occasionally on the high peak commuter trains when they're a carriage short, but certainly not the sort of thing that people want to happen on a day out that's for pleasure, and certainly enough to make some say "why should I put myself through this for fun". News spreads, of course, so I now have no idea which way the figures will go next Sunday ... to some extent, we can say case proven when asked if a TransWilts service would be used. In our February public survey, people said they would use it for leisure, and with frankly minimal advertising (we had intended to do much more) and we now have real life data to back that up. It all helps us make for an excellent case for the service levels and times as a whole that the surveys and reports from earlier this year suggested would work. It's real evidence on the ground for us, whatever happens in August ...

We had planned and done some (again, minimal) advertising of other options. Coach connections to Longleat and Stourhead. Canal walks and cycle rides. And they're all excellent. But they've generated less interest that the Weymouth trip, and increasing the advertising on them to the intended level risks generating significant additional Weymouth traffic too which the train simply couldn't cope with so, reluctantly, we've decided to "pull" those options for this year. We will honour bookings we have (coach organised by TransWilts although the trains are First). And we need to consider how we're going to mitigate any issues as from next Sunday and make sre everyone who comes has a really good time. Numbers are now "anyone's guess" as we wait and see whether negative feedback from last weekend's blip results in a downward step, whether usage has naturally peaked, or if the crowd increases further .. and we must be prepared.

We'll have at least two TransWilts Community Rail Partnership representatives on the train down and back, all the way, on Sunday. Helping people move through carriages and find seats together. Ensuring (if we do end up with people standing from Trowbridge to Melksham again) that anyone who is a seating priority is actually seated. At Weymouth station, we'll help provide better informaion as it's proven to confuse new rail travellers that the train is dividing en route. And our increase presence - people who have been seen actively on the train on the way down - will help reassure people who may be concerned as being new to trains when the train doesn't get to the platform until a few minutes before it's due to leave.

Why do people arrive in Weymouth at 10:42 and leave at 17:56? Because that's the only train? Well - not quite. If passengers for Chippenham or Swindon want a shorter day, they can return at 16:10 and change at Bath. The journey WILL be about 30 minutes longer, but it's an option some may like. And indeed if the Swindon carriages of the 17:56 are full, people can travel in the Bristol section and change at Bath for Chippenham and Swindon - they'll get home about 30 minutes later, but it's an option they may like. We'll tell them, and we'll reassure them that their tickets ARE valid for this option. Westbury and Trowbridge passengers have a wider choice - they can return at 16:10, 17:56 or 20:09.

I'm looking forward to a great day in Weymouth this Sunday. I'll be on the 08:20 train from Swindon, picking up at Chippenham at 08:35 and Melksham at 08:45 ... and helping to make sure everyone else has a great day too. And I'm confident enough to have my wife, dad and dog come along too.
(written 2011-08-03)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
Z501 - Public Transport - Rail
  [154] Railway train service, Melksham station - (2004-12-17)
  [428] Swindon - Chippenham - Melksham - Trowbridge - Westbury train service - (2005-08-29)
  [434] Through public transport connection, Chippenham to Salisbury, to cease - (2005-09-02)
  [447] Tomorrow's meeting. - (2005-09-19)
  [486] Rail services under threat - Swindon, Melksham ... and Newquay and Bicester too - (2005-11-05)
  [488] Looking for railway groups and users - Swindon, Salisbury, Southampton - (2005-11-06)
  [521] Proof needed? Please just use common sense! - (2005-12-08)
  [524] Santa comes to Melksham - (2005-12-11)
  [527] Greater Western Franchise Awarded - (2005-12-13)
  [632] Moral dilemma - (2006-03-04)
  [634] Real chance to make a difference - (2006-03-05)
  [648] West Wilts Railway Users Group and trains to Lacock - (2006-03-16)
  [688] Are you free on Friday evening? - (2006-04-18)
  [697] For any North and West Wilts and Swindon Readers - (2006-04-23)
  [790] Shadow Transport Minister to visit Melksham - (2006-07-02)
  [803] Not shouting - (2006-07-16)
  [814] Melksham Railway Calendar 2007 - (2006-07-25)
  [877] Yes, but what do we do now?? - (2006-09-24)
  [952] Coming from London to Melksham by train for a course - (2006-11-28)
  [974] The last commuter train through Melksham - (2006-12-09)
  [976] Santa at the station - (2006-12-09)
  [1033] Empty at Easleigh, Missing at Melksham, Overflowing at Oldfield - (2007-01-14)
  [1044] Call for appropriate train services - Swindon, Bristol, Bath, West Wilts, Severn Beach etc - (2007-01-18)
  [1045] Bang! Train campaign hits home - (2007-01-19)
  [1063] Bradford-on-Avon - 150 years of passenger trains - (2007-02-03)
  [1069] Rail trouble forced me to buy hotel - (2007-02-07)
  [1076] Save the Train - an update - (2007-02-12)
  [1093] Wiltshire Train - can YOU come on 5th March? - (2007-02-25)
  [1097] Train and business balls all in the air! - (2007-03-02)
  [1139] Overcrowded trains around Bristol - (2007-04-08)
  [1228] Some progress on the train campaign - (2007-06-10)
  [1273] Melksham or Weymouth? Meal or day out? - (2007-07-23)
  [1274] Radio coverage for railway issues - (2007-07-23)
  [1291] Day trip to Weymouth - (2007-08-05)
  [1303] Heading Upstate New York - (2007-08-14)
  [1314] Business travel by train in the USA - (2007-08-22)
  [1358] Look forward with a new broom - Wiltshire Train Service - (2007-09-19)
  [1382] First Great Western - information for customers - (2007-10-07)
  [1424] Closer than you think - the next step - (2007-11-08)
  [1428] Travel Across Wiltshire - the game - (2007-11-11)
  [1452] Santa on the train to Melksham - (2007-12-01)
  [1530] Railway Acronyms and Abbreviations - (2008-02-03)
  [1558] Getting somewhere with the train service - (2008-02-28)
  [1567] Melksham - Swindon. Train v Bus v Car - (2008-03-07)
  [1616] Not daring to be an anorak - (2008-04-19)
  [1708] A Train Service Update for Melksham Party in the Park - (2008-07-13)
  [1729] Back from the future - (2008-07-30)
  [1757] Preserved railways - struggling to the future? - (2008-08-17)
  [1848] 30th November - Santa Trip from Melksham - (2008-10-19)
  [1858] Camera with night vision, youth with no vision - (2008-10-28)
  [1905] A Gold Star for First Great Western Customer Service - (2008-11-24)
  [1964] Why hasnt the fiasco been put right - (2008-12-29)
  [1965] How much does a train service actually cost - (2008-12-29)
  [1966] Background to the TransWilts Train Fiasco - (2008-12-29)
  [1999] How low can you sink? - (2009-01-17)
  [2024] Carry on Training - in spite of the weather - (2009-02-03)
  [2026] Melksham Climate Friendly Group - (2009-02-05)
  [2042] Wiltshire Rail Service Update - (2009-02-15)
  [2057] Train and Coach fares from London (and airports) to Melksham - (2009-02-26)
  [2133] Bigger and better this year! - (2009-04-20)
  [2268] Westbury Bypass Refused - looking forward - (2009-07-04)
  [2318] For Lua Programmers AND for Town Planners - (2009-08-02)
  [2328] Melksham - no trains, no southbound buses through the town - (2009-08-08)
  [2372] Public Transport from (and to) Melksham on Sundays - (2009-08-23)
  [2391] Great Western Route Utilisation Strategy - Draft for Consultation - (2009-09-02)
  [2395] From Lymington by train - last of the slammers - (2009-09-05)
  [2438] Listening to The Minister - (2009-10-05)
  [2457] Railway Arithmetic - (2009-10-16)
  [2473] Exploring Old Railways - (2009-10-24)
  [2477] By train ... - (2009-10-25)
  [2486] Santa Special - Trowbridge and Melksham to Swindon - (2009-10-31)
  [2511] The story of the railway land at Melksham Station - (2009-11-24)
  [2513] Wiltshire Council purchases Melksham Station Land - (2009-11-26)
  [2522] Integrated public Transport - what could be done for Melksham - (2009-12-01)
  [2529] Santa Special, 2009 - (2009-12-06)
  [2533] Five guests, three groups, one car - (2009-12-11)
  [2556] Railway Station Survey - please complete today or tomorrow - (2009-12-30)
  [2557] Rail Campaign - response to core consultation - (2009-12-31)
  [2568] Forums for your Melksham and open source discussions - (2010-01-09)
  [2626] On Malachite Green - (2010-02-06)
  [2627] Saturdays out from Melksham - to Oxford, to Didcot or to Swindon - (2010-02-07)
  [2634] London to and from Melksham by public transport - (2010-02-13)
  [2658] Save the Train - a significant change in approach - (2010-03-03)
  [2662] Is Melksham public transport actually used? - (2010-03-05)
  [2664] Oliver Cromwell at Bristol Temple Meads - (2010-03-06)
  [2678] Reaching out to the community - a good case for support - (2010-03-15)
  [2696] Garlic bread without garlic - (2010-03-27)
  [2808] From home to Nurnberg - journey pictures - (2010-06-13)
  [2855] Train Services - Melksham to Bath and Bristol (and airport) - (2010-07-05)
  [2901] Ambassador or Anorak? - (2010-08-03)
  [2908] How Green is my train? - (2010-08-07)
  [2919] London to Calne, Corsham, Melksham, Bradford-on-Avon, Chippenham by public Transport - (2010-08-13)
  [2930] Walk - Tilehurst to Pangborne - (2010-08-21)
  [2931] Syncronise - software, trains, and buses. Please! - (2010-08-22)
  [2954] Railway meetings, trips and meetups this autumn - (2010-09-12)
  [2955] Melksham Railway Station - new information point - (2010-09-13)
  [2982] Travel, Transport and Tourism - A vision for Melksham, 2026 - (2010-10-03)
  [3006] Santa announcement, 5th December 2010, Melksham - (2010-10-20)
  [3017] Seventh day traveller on the six day railway - (2010-10-27)
  [3031] Get all your ducks in a row ... and they may turn into swans - (2010-11-06)
  [3033] Rail services back to Radstock? - (2010-11-07)
  [3079] TransWilts Rail News ... Melksham (Santa Special) Edition ... 5th December 2010 - (2010-12-04)
  [3080] Santa Special - rather more special than usual - December 2010 - (2010-12-07)
  [3111] TransWilts Link - Days out from Swindon to Weymouth? - (2010-12-28)
  [3113] Trowbridge and Melksham to Chippenham - more roadworks, even slower journey over the winter - (2010-12-30)
  [3114] Transwilts Link - both Wiltshire and beyond - (2010-12-30)
  [3119] TransWilts - some things to see and do - (2011-01-03)
  [3135] A time to be brave? We should ask for what is best for our area. - (2011-01-16)
  [3141] Wiltshire Rail services - a golden opportunity - (2011-01-21)
  [3161] TransWilts rail - what picture represents us - (2011-02-08)
  [3167] Can I take my dog by train? And other questions - (2011-02-12)
  [3171] Train and boat journey - the passenger accommodation - (2011-02-15)
  [3176] Comparing German, Dutch and British Railways - (2011-02-19)
  [3178] The cost of roadworks on the economy of our town - 1800 pounds per hour? - (2011-02-20)
  [3187] Past and Present - Melksham Station - (2011-02-27)
  [3198] TransWilts rail - coming together, wanted and needed - (2011-03-10)
  [3273] Wanted - a look to the future - (2011-05-02)
  [3274] Small scale improvement - big scale gain. And they CAN be done with local knowledge - (2011-05-02)
  [3318] Summer Sunday Trains - outings from Swindon, Chippenham, Melksham, Trowbridge and Westbury - (2011-06-05)
  [3328] Summer Sundays - days out by train from Swindon on the TransWilts - (2011-06-18)
  [3331] Comparing Alloa and Melksham - stations and services - (2011-06-23)
  [3336] Efficient travel - from Melsksham to Edinburgh by Sleeper Train - (2011-06-26)
  [3362] Swindon, Chippenham and Melksham to Weymouth - Sunday Train Service Starts - (2011-07-19)
  [3364] Dogs Legs on the Dogleg - (2011-07-20)
  [3370] Standing Challenge - (2011-07-26)
  [3371] From Wiltshire to Weymouth on Sundays - (2011-07-27)
  [3392] What costs 8.20 from Melksham, or 22.30 via Chippenham? - (2011-08-14)
  [3403] Last chance this summer - Swindon and North Wiltshire to Weymouth by through train - (2011-08-22)
  [3408] Journey home by public transport for a Bank Holiday - (2011-08-27)
  [3410] A review of the Summer Sunday extra trains on the TransWilts line - (2011-08-29)
  [3434] Sundays - and over eating - (2011-09-11)
  [3452] Which or ATOC - who reads train fares right? - (2011-09-22)
  [3486] How important is public transport to people in the Melksham area? - (2011-10-19)
  [3487] Public transport - road and rail - (2011-10-19)
  [3493] West Wilts Rail User Group - Walk yesterday from Bradford-on-Avon to Trowbridge - (2011-10-23)
  [3501] Santa Claus - on the train from Melksham on 4th December 2011 - (2011-10-30)
  [3538] Santa Train - another successful trip - 4th December 2011 - (2011-12-04)
  [3550] Provide a useable train service, and people will use it! - (2011-12-11)
  [3564] I wish I was not a special case - (2011-12-29)
  [3565] What would an appropriate train service on the TransWilts line mean - (2011-12-31)
  [3579] Transport in Cambridgeshire - seen by an outside observer. What can Wiltshire learn? - (2012-01-15)
  [3601] Rail Travel - has it become more unreliable? - (2012-02-02)
  [3626] There is so much to see travelling by train - (2012-02-26)
  [3631] Getting around Dublin by public transport - some observations - (2012-03-01)
  [3642] Wiltshire Travel Times - Chippenham, Trowbridge, Salisbury and other places too - (2012-03-07)
  [3668] Kings Cross - new concourse - between Python in Cambridge and Objective C in London - (2012-03-22)
  [3671] Future train services in Wiltshire - please write in to support a better service - (2012-03-24)
  [3699] Bristol 50? Bristol 25? - (2012-04-17)
  [3728] The future needs for rail services to Melksham - change needed; current service an insult - (2012-05-11)
  [3736] Abstraction - (2012-05-19)
  [3761] Melksham - placed 2254 out of 2255. What can be done about it? - (2012-06-11)
  [3765] Christmas in June? Melksham hotel bookings and Santa train - (2012-06-15)
  [3784] Steam train calls at Melksham - Pictures - (2012-06-26)
  [3786] Improving Wiltshire Rail Offer - it WILL be happening - (2012-06-28)
  [3793] Excellent Rail News - what it really means - (2012-07-01)
  [3795] Like a bathroom company with no plumbers - (2012-07-04)
  [3802] What a difference a year makes - (2012-07-10)
  [3804] Scenes from commuting by train - (2012-07-14)
  [3815] The Melksham News - July 2012 - Part 2, TransWilts Rail, Wilts and Berks Canal - (2012-07-23)
  [3826] TransWilts trains - what the next franchise period will bring - (2012-08-04)
  [3860] Melksham to Steam in Swindon, by train - great day out - (2012-09-16)
  [3872] Trains across Wiltshire - an update on the TransWilts - (2012-09-28)
  [3873] Henbury loop, Bristol - a freight railway line with passenger potential? - (2012-09-29)
  [3879] Mixed mode travel - Information systems - (2012-10-03)
  [3881] Wiltshire Public Transport User Group co-ordination - (2012-10-05)
  [3882] Community Transport - Pewsey, Taunton, and the whole picture too - (2012-10-06)
  [3890] Here comes Santa - on the train from Melksham to Swindon on 2nd December 2012 - (2012-10-13)
  [3893] Public Transport across Wiltshire - a new map - (2012-10-13)
  [3899] Father Christmas to be on train in Melksham - (2012-10-19)
  [3904] Want to help us improve transport in Wiltshire? Here is how! - (2012-10-26)
  [3923] 35 minutes is only a slight delay on our railway service - (2012-11-15)
  [3937] Agenda for Wiltshire Link Travel groups meeting, Saturday 1st December 2012 - (2012-11-27)
  [3938] A long overdue meeting - a steeping stone towards coordinate transport user inputs - (2012-12-02)
  [3942] Santa Trip - Melksham Railway Development Group, 2012 - (2012-12-03)
  [3986] Rail services in Wiltshire - up in the air? We need to say what is best required. - (2013-01-20)
  [3993] Two trains a day ... how many fares to London? Guess! - (2013-02-04)
  [3994] On board Eurostar - a running commentary - (2013-02-04)
  [3995] Onward from Brussels - (2013-02-04)
  [4022] A request for all of Melksham transport groups to work integrated - (2013-03-01)
  [4040] Report on the last year - Melksham Railway Developement Group for Melksham Without Parish Council - (2013-03-11)
  [4080] Fancy a day at the seaside? Weymouth from Melksham - (2013-05-06)
  [4104] Weymouth vis the TransWilts - the day out today - (2013-05-27)
  [4105] Our day trip by train from Swindon, Chippenham and Melksham to Weymouth - (2013-05-28)
  [4110] TransWilts meeting ... - (2013-06-07)
  [4113] Wiltshire and Melksham Transport - what is going on? - (2013-06-09)
  [4131] West Coast (of Wales) - railway and stations in pictures - (2013-07-04)
  [4142] Passenger survey at Chippenham - report and pictures - (2013-07-24)
  [4146] A few more trains means a LOT more passengers. Why? - (2013-07-30)
  [4148] Special General Meeting, Adoption of Constitution for TransWilts Community Rail Partnership - (2013-08-01)
  [4150] Melksham Regular Public Transport Map - as at August 2013 - (2013-08-09)
  [4154] August Bank Holiday - day out from Melksham to London or Weymouth - (2013-08-20)
  [4159] People WILL walk to the station in Melksham, but they need a path and trains - (2013-08-25)
  [4160] Bank Holiday Monday - pictures of a great train trip to Weymouth - (2013-08-27)
  [4163] TransWilts Community Rail Partnership - formally constituted - (2013-09-01)
  [4173] Train and Rail Travel - who runs it and where do I ask questions? - (2013-09-13)
  [4176] International and off island travel from Melksham - (2013-09-16)
  [4185] TransWilts Trains - running a successful campaign talk - (2013-10-05)
  [4190] A radical proposal - a cheap and effective way to provide home to city commuter transport - (2013-10-11)
  [4191] Getting people to and from Melksham Station - not 20 but 700 times a day - (2013-10-12)
  [4194] TransWilts Link - meeting notes from 19th October - (2013-10-20)
  [4195] Booking for Santa, Melksham Railway Development Group, 8th December 2013 - (2013-10-21)
  [4196] Official - Trowbridge and Melksham to London train improvements - (2013-10-22)
  [4199] Draft Westbury - Melksham - Swindon train times, from December 2014 - (2013-10-24)
  [4202] Excellent Railfuture conference, but some setup lessons - (2013-11-03)
  [4216] Los Angeles - post modern transport system - (2013-11-27)
  [4217] New train service - launch plans and timetable links - (2013-12-03)
  [4218] A THANK YOU to those who have brought the new train service to fruition - (2013-12-06)
  [4219] TransWilts train services - up from 2 to 8 per day - (2013-12-09)
  [4224] TransWilts - first day pictures - (2013-12-18)
  [4226] Saturday train to Swindon - two weeks in - (2013-12-21)
  [4238] A Question series posed to Melksham Tourist information - (2014-01-19)
  [4250] Lacock Halt - former TransWilts Station - (2014-03-23)
  [4251] Broughton Gifford Halt, TransWilts Railway Line - (2014-03-24)
  [4252] Staveton Halt, former station between Trowbridge and Melksham - (2014-03-25)
  [4253] Easter Weeks - Melksham to Weymouth - (2014-04-02)
  [4256] Train fare look expensive? There may be a cheaper option - (2014-04-02)
  [4263] Chippenham - Melksham - Trowbridge, public transport over Easter (2014) - (2014-04-12)
  [4267] How effective is our publicity? - (2014-04-26)
  [4268] Metrics - historic and current TransWilts train use - (2014-04-27)
  [4269] Survey - Journeys - (2014-04-28)
  [4276] Swindon to Weymouth - by train, the traditional way - 2014 - (2014-05-12)
  [4289] It may be cheaper to buy in bulk - (2014-07-15)
  [4306] Four time target - good news. Four time prediction - poor forecasting. - (2014-09-26)
  [4312] Officially overcrowded in the first year - (2014-11-15)
  [4342] My first official measure - Passenger Entrys and Exits - revisited 9 years later - (2014-12-05)
  [4352] A long day on the trains, but a rewarding one - (2014-12-14)
  [4353] Celebration pictures, year 1 - (2014-12-15)
  [4365] The changing face of Christmas - (2014-12-26)
  [4367] A year of rail memories! - (2014-12-27)
  [4378] What FGW passengers want to talk about / and PHP programming to find out - (2015-01-01)
  [4397] TransWilts / Press and Publicity report for AGM / 30th January 2015 - (2015-01-17)
  [4425] A Welsh valley - what the transport looks like in 2015 - (2015-02-14)
  [4464] Catching up on a week all in a single post (?) - (2015-03-21)
  [4467] Neighbourhood Plan - travel and transport thoughts - (2015-03-29)
  [4471] Leopardstown to Rosslare by train - (2015-04-23)
  [4473] Fishguard to Melksham - third part of Dublin journey - (2015-04-25)
  [4475] New car park at Melksham Station - ideal for commuters from Seend, Hilperton, Yarnbrook and Holt - (2015-04-26)
  [4478] Home in Melksham to Gatwick Airport - easy by public transport - (2015-04-29)
  [4486] Newark to New York - the PATH suburban railway - (2015-05-05)
  [4495] Swindon to Westbury train services - Saturdays from 23rd May 2015 - (2015-05-17)
  [4496] Sunday train times - 17th May to 6th September 2015 - (2015-05-17)
  [4511] The Royal Albert Bridge as you do not normally see it - (2015-07-12)
  [4512] The Weymouth Wizard - Saturdays in August from Wiltshire - (2015-07-31)
  [4515] Why has the hourly Chippenham to Trowbridge train been withdrawn? - (2015-09-24)
  [4539] TransWilts public transport corridor - (2015-10-15)
  [4578] Rail electrification - far, far too optimistic so over budget and late - (2015-11-20)
  [4596] Call for help counting passengers - TransWilts, 12th to 14th December - (2015-12-10)
  [4598] 21 places to get your train and bus timetables for TransWilts - (2015-12-19)
  [4612] TransWilts - robust these days - no longer the first service to be cancelled - (2016-01-03)
  [4623] Rambling from Westbury - (2016-01-16)
  [4636] Rail user groups worried about what is happening on the buses - (2016-01-31)
  [4640] Who was Doctor Beeching and what was his axe? - (2016-02-06)
  [4665] Chippenham to Salisbury by public transport - what we have and what we could have - (2016-03-26)
  [4677] Swindon, Chippenham and Melksham - day trips by train to Weymouth start for 2016 - (2016-05-18)
  [4684] Melksham Station - as at May 2016 - Part 1 - (2016-05-28)
  [4685] Melksham Station - as at May 2016 - Part 2 - (2016-05-29)
  [4686] Melksham Station - as at May 2016 - Part 3 - (2016-05-29)
  [4687] Melksham Station - as at May 2016 - Part 4 - (2016-05-30)
  [4688] Melksham Station - as at May 2016 - Part 5 (services and prices) - (2016-05-30)
  [4695] Melksham Rail Development Group becoming Melksham Rail Users Group - (2016-06-21)
  [4699] Melksham Rail Development Group - a celebration of 20 years - (2016-06-25)
  [4706] Melksham trial train service is to be made permanent - (2016-10-02)
  [4726] TransWilts Partner Update for Melksham Area Board - (2016-11-07)
  [4727] Learning from travelling further afield - (2016-11-09)
  [4760] Rotary Talk, 25/7/2017 - (2017-07-25)
  [4764] Some thoughts on the closure proposal for Breich station - (2017-10-11)
  [4765] Breich Station - current pictures, and future options - (2017-10-11)
  [4770] GW franchise - my response - (2018-02-20)

G501 - Well House Consultants - Customer Service
  [72] On Customer Service - (2004-10-03)
  [91] On line every 24 hours - (2004-10-17)
  [126] Feedback shows the tip of an iceberg - (2004-11-22)
  [150] Confession - (2004-12-13)
  [189] Tuesdays and Fridays - (2005-01-25)
  [195] Customer service - examples to warn us - (2005-01-30)
  [233] Giving customers best value - (2005-03-02)
  [265] Business practise, 2005 style - (2005-04-03)
  [327] How far should our support go - (2005-05-28)
  [350] Want to be one better - (2005-06-17)
  [393] Trainer answers phone - (2005-07-28)
  [440] Upgrade! - (2005-09-09)
  [482] Different ways of selling - (2005-11-01)
  [552] Keeping Customers Informed - (2006-01-02)
  [566] May all your screw-ups be big ones - (2006-01-16)
  [569] Instructions for bright people - (2006-01-19)
  [609] Been on a course, but still not got it? - (2006-02-16)
  [621] And the staff put the icing on the cake - (2006-02-23)
  [628] Active Learning - (2006-02-28)
  [650] A person of few words - (2006-03-18)
  [717] A customer service company - (2006-05-11)
  [725] Better communication - (2006-05-19)
  [841] Forum help - a push in the right direction - (2006-08-21)
  [852] Eventful evening - a lesson in looking after contacts - (2006-09-02)
  [944] Just ******* Google it - (2006-11-25)
  [961] Products that our customers want more of - (2006-12-03)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [1007] Friends and family - (2006-12-25)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1262] Keep in touch with PHP, Perl, Python and old friends too - (2007-07-09)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1434] Market survey - to learn, to prove a point, or to sell your product? - (2007-11-17)
  [1446] An answer to a student asking 'Help' - (2007-11-27)
  [1516] Pictures you can use - for free - from our library - (2008-01-23)
  [1606] Sheep Shearers, Marathon Runners and Ocean Sailors - (2008-04-09)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1835] 23:30 bookings and midnight checkins - (2008-10-12)
  [1985] Learning to program as a part of your job - (2009-01-10)
  [1991] Rules for a King - (2009-01-13)
  [2015] Service Excellence Awards - (2009-01-30)
  [2049] Why Choose Well House Consultants for your course? - (2009-02-20)
  [2102] What do people think of our Apache httpd / Tomcat course? - (2009-03-24)
  [2124] Building down expectations - (2009-04-09)
  [2236] Alumni - revisiting and supporting the old University - (2009-06-13)
  [2258] Questions I have been asked on answering the phone - (2009-06-26)
  [2530] Taking a knock over Santa - (2009-12-08)
  [2650] Getting a phone line changed ... - (2010-02-25)
  [2880] Getting in touch - Please allow me to see you when you are online - (2010-07-21)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [3073] Customer Service - the boundary - (2010-11-27)
  [3103] Thank you - and Happy Christmas - (2010-12-24)
  [3271] The importance of feedback - (2011-04-30)
  [3294] It's not just about the jam in the sandwich - (2011-05-19)
  [3808] Can you put names to faces? - (2012-07-19)
  [3835] The Information age - not yet truly with us? - (2012-08-12)
  [4077] Palty or Parliamentary? - (2013-04-30)
  [4078] Train works for me! - (2013-05-02)
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)


Back to
What do I mean when I add things in Perl?
Previous and next
or
Horse's mouth home
Forward to
Sorting data the way YOU want it sorted
Some other Articles
What is the picture?
Report - day trip from Swindon / Chippenham / Melksham to Weymouth
Melksham Jelly - An Occasional Office for Home Workers
Sorting data the way YOU want it sorted
New product - ensuring that supply matches demand
What do I mean when I add things in Perl?
Kennet and Avon - Walk from Bedwyn to Pewsey. TransWilts day out.
How to interact with a Perl program while it is processing data
Speeding up your Perl code
Another busy Week at Well House Manor ... pictures from the midweek
4759 posts, page by page
Link to page ... 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86, 87, 88, 89, 90, 91, 92, 93, 94, 95, 96 at 50 posts per page


This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

Link to Ezine home page (for reading).
Link to Blogging home page (to add comments).

You can Add a comment or ranking to this page

© WELL HOUSE CONSULTANTS LTD., 2021: 48 Spa Road • Melksham, Wiltshire • United Kingdom • SN12 7NY
PH: 01144 1225 708225 • EMAIL: info@wellho.net • WEB: http://www.wellho.net • SKYPE: wellho

PAGE: http://www.wellho.net/mouth/3378_New ... emand.html • PAGE BUILT: Sun Oct 11 16:07:41 2020 • BUILD SYSTEM: JelliaJamb