I tread with great care if I post criticism of "big names" as I don't want big guns turned on me (yes, I'm vain enough to imagine that this may be being read;-) ). But here are a couple of example of what I consider to be appalling advertising, over the last few days, from big names mis-selling their product - the facts simply don't match the adverts in my opinion, and I feel badly let down. Names not quoted, but you can probably guess!
|I don't have cover, can you send a tradesman if I have an emergency now?|
Yes. If you have an emergency at home right now, call 0800 197 4184 for immediate assistance.
How long will I have to wait before someone comes out in an emergency?
We aim to have a tradesman at your home within 4 hours of your call. Where there is a need for faster service we aim to be with you within 2 hours.
So why - when I contact them (as a longstanding member for 10+ years) - am I still waiting in freezing a house with central heating boiler and hot water out of service some 60 hours after my call?
|Thank you for this year and for next. |
This year,as a way of sayng thank you, we've offered our customers a little extra help ...
We've given our current account customers access to better deals ..
So why - if they're doing so much more to provide extra help - have they shut down their Melksham branch with an additional requirement placed on customers to visit Trowbridge or Chippenham for certain transactions?
And why - when a customer wants to transfer a mortgage to a company that's remained in the town - are they imposing thousands of pounds of penalties?
With big brand names, I expect to may somewhat more for a product that's probably not the very best - but I do expect it to be consistent, reliable, and to do what it says in the blurb. Perhaps I'm naive; perhaps these two companies have got the size they are by selling more than they can deliver, and pocketing or speculating with the profit. (written 2010-12-12, updated 2010-12-13)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articlesZ801 - Pettifog 
Celebrating our diversity rather than discriminating for it - (2016-11-02) 
Pressure selling in the fire safety business - (2016-02-19) 
The story behind the bus cuts, and what they could mean - (2016-01-24) 
Wiltshire Police - assuming someone is guilty just on the say-so of a member of the public? - (2014-12-16) 
Please do not ask me to be the chair! - (2014-09-25) 
On tipping - and the expectation of a tip - (2014-07-10) 
The important customers are the majority, not the celebrity - (2013-09-08) 
Riots in Melksham - (2013-07-13) 
The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed - (2012-10-20) 
The Information age - not yet truly with us? - (2012-08-12) 
Removal of water safety equipment, and how to use a lifesaver ring - (2012-06-04) 
Are you a half full or half empty person? - (2011-05-25) 
Liquorice allsorts and Dolly Mixtures - (2010-11-05) 
Audio equipment - (2010-10-24) 
What others cannot do in 10 months takes Virgin 10 minutes - (2010-09-03) 
The cat in the dustbin - (2010-08-27) 
Cost of Sales - (2010-06-01) 
A small business, facing a big government questionnaire - (2010-05-12) 
Both feet on the same pavement - (2010-02-05) 
Excellent product, excruciating customer service. 3 Mobile Broadband - (2009-05-21) 
Commission Creep - (2009-04-08) 
Pettifog and forum boards away from public view - (2009-01-03) 
Remember your units - (2008-10-31) 
Job application - (2008-10-13) 
Think before you send - (2008-09-02) 
Age Concern - (2008-08-07) 
Cash is not an acceptable way of paying - (2007-09-13) 
A series of tyre damages - (2007-09-08) 
Smoking, or no? The law insists we spell out the obvious - (2007-05-01) 
Fighting illegal net use by imposing download limits - (2006-08-09) 
Time trickles like water through a sieve - (2006-07-27) 
Strange housewarming - (2006-07-03) 
Good follow up ... my thanks - (2006-06-28) 
A pile of sand? Where do we stand? - (2006-03-08) 
It costs nothing to say THANK YOU - (2006-02-11) 
Smoke and mirrors - (2006-01-12) 
New Road - (2005-12-06) 
Watch what you wear - (2005-10-26) 
And it gets even better - (2005-10-21) 
You cant - (2005-09-08) 
1 in 48 steel - (2005-05-24) 
Rude old people - (2004-10-16) 
Too sittings - (2004-10-13) 
International awareness - (2004-09-17)
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