A personal post from Graham Ellis
Lisa and Graham live in Melksham, Wiltshire, England

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Can you trust the big brand names?

I tread with great care if I post criticism of "big names" as I don't want big guns turned on me (yes, I'm vain enough to imagine that this may be being read;-) ). But here are a couple of example of what I consider to be appalling advertising, over the last few days, from big names mis-selling their product - the facts simply don't match the adverts in my opinion, and I feel badly let down. Names not quoted, but you can probably guess!


I don't have cover, can you send a tradesman if I have an emergency now?
Yes. If you have an emergency at home right now, call 0800 197 4184 for immediate assistance.

How long will I have to wait before someone comes out in an emergency?
We aim to have a tradesman at your home within 4 hours of your call. Where there is a need for faster service we aim to be with you within 2 hours.


So why - when I contact them (as a longstanding member for 10+ years) - am I still waiting in freezing a house with central heating boiler and hot water out of service some 60 hours after my call?




Thank you for this year and for next.

This year,as a way of sayng thank you, we've offered our customers a little extra help ...

We've given our current account customers access to better deals ..


So why - if they're doing so much more to provide extra help - have they shut down their Melksham branch with an additional requirement placed on customers to visit Trowbridge or Chippenham for certain transactions?

And why - when a customer wants to transfer a mortgage to a company that's remained in the town - are they imposing thousands of pounds of penalties?




With big brand names, I expect to may somewhat more for a product that's probably not the very best - but I do expect it to be consistent, reliable, and to do what it says in the blurb. Perhaps I'm naive; perhaps these two companies have got the size they are by selling more than they can deliver, and pocketing or speculating with the profit.
(written 2010-12-12, updated 2010-12-13)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
Z801 - Pettifog
  [4720] Celebrating our diversity rather than discriminating for it - (2016-11-02)
  [4651] Pressure selling in the fire safety business - (2016-02-19)
  [4630] The story behind the bus cuts, and what they could mean - (2016-01-24)
  [4354] Wiltshire Police - assuming someone is guilty just on the say-so of a member of the public? - (2014-12-16)
  [4304] Please do not ask me to be the chair! - (2014-09-25)
  [4282] On tipping - and the expectation of a tip - (2014-07-10)
  [4167] The important customers are the majority, not the celebrity - (2013-09-08)
  [4140] Riots in Melksham - (2013-07-13)
  [3900] The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed - (2012-10-20)
  [3835] The Information age - not yet truly with us? - (2012-08-12)
  [3749] Removal of water safety equipment, and how to use a lifesaver ring - (2012-06-04)
  [3302] Are you a half full or half empty person? - (2011-05-25)
  [3030] Liquorice allsorts and Dolly Mixtures - (2010-11-05)
  [3013] Audio equipment - (2010-10-24)
  [2944] What others cannot do in 10 months takes Virgin 10 minutes - (2010-09-03)
  [2937] The cat in the dustbin - (2010-08-27)
  [2788] Cost of Sales - (2010-06-01)
  [2761] A small business, facing a big government questionnaire - (2010-05-12)
  [2625] Both feet on the same pavement - (2010-02-05)
  [2193] Excellent product, excruciating customer service. 3 Mobile Broadband - (2009-05-21)
  [2122] Commission Creep - (2009-04-08)
  [1972] Pettifog and forum boards away from public view - (2009-01-03)
  [1862] Remember your units - (2008-10-31)
  [1839] Job application - (2008-10-13)
  [1783] Think before you send - (2008-09-02)
  [1741] Age Concern - (2008-08-07)
  [1349] Cash is not an acceptable way of paying - (2007-09-13)
  [1337] A series of tyre damages - (2007-09-08)
  [1170] Smoking, or no? The law insists we spell out the obvious - (2007-05-01)
  [826] Fighting illegal net use by imposing download limits - (2006-08-09)
  [815] Time trickles like water through a sieve - (2006-07-27)
  [791] Strange housewarming - (2006-07-03)
  [783] Good follow up ... my thanks - (2006-06-28)
  [638] A pile of sand? Where do we stand? - (2006-03-08)
  [600] It costs nothing to say THANK YOU - (2006-02-11)
  [562] Smoke and mirrors - (2006-01-12)
  [519] New Road - (2005-12-06)
  [478] Watch what you wear - (2005-10-26)
  [471] And it gets even better - (2005-10-21)
  [439] You cant - (2005-09-08)
  [323] 1 in 48 steel - (2005-05-24)
  [90] Rude old people - (2004-10-16)
  [87] Too sittings - (2004-10-13)
  [52] International awareness - (2004-09-17)


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Object Oriented Programming for Structured Programmers - conversion training
Some other Articles
Melksham - two many councils?
Making the most of critical emails - reading behind the scene
Sizers (geometry control) in a wxPython GUI - a first example
Object Oriented Programming for Structured Programmers - conversion training
Can you trust the big brand names?
Python - fresh examples from recent courses
XML handling in Python - SAX, DOM and XSLT examples
wxPython - simple example to add GUI to a server log file analysis
Santa Special - rather more special than usual - December 2010
TransWilts Rail News ... Melksham (Santa Special) Edition ... 5th December 2010
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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