I'm wading through 18 pages of terms and conditions and a 17 page questionnaire on Quality and Health and Safety, send to us by an organization which wants to send a delegate on one of our courses. They've also asked us to provide 8 additional documents or document sets, some of which are very wide ranging. They are, of course a government Quango.
My thoughts on this?
I think it's out of proportion. If we were (say) a University looking to welcome dozens of students for a three year course from this organization, it would be reasonable. But we're not - we run a single training room, they're sending a single delegate.
I think it's very cheeky and nosy. Yes - we do have "environmental policies", but provided we provide a good service to our customers, and we do it all within the law, what business is it of a Quango that's nothing to do with the environment!
And I think it brings up things that we should
) have right, and it's an opportunity to look through that great long list in other people's eyes and see if we have missed anything.
We have a choice.
We could say "this is part of the 10% of the potential business that takes 90% of the effort" and "no bid" the course booking - even though we can do a really superb job for the delegate involved.
We could grumpily complete the paperwork, moaning at the cost to us.
Or we can grab the opportunity and answer - in an appropriate manner for our size of company, and we can take benefit from the answers by checking that our mission statement, health and safety policy, equal opportunities policy ... are all as we want them, and that we have though through everything about how we treat our delegates ...
Edit ... Opportunity grasped
- see the distilled policy summaries [here]
. (written 2010-05-12, updated 2010-05-14)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articlesZ801 - Pettifog 
International awareness - (2004-09-17) 
Too sittings - (2004-10-13) 
Rude old people - (2004-10-16) 
1 in 48 steel - (2005-05-24) 
You cant - (2005-09-08) 
And it gets even better - (2005-10-21) 
Watch what you wear - (2005-10-26) 
New Road - (2005-12-06) 
Smoke and mirrors - (2006-01-12) 
It costs nothing to say THANK YOU - (2006-02-11) 
A pile of sand? Where do we stand? - (2006-03-08) 
Good follow up ... my thanks - (2006-06-28) 
Strange housewarming - (2006-07-03) 
Time trickles like water through a sieve - (2006-07-27) 
Fighting illegal net use by imposing download limits - (2006-08-09) 
Smoking, or no? The law insists we spell out the obvious - (2007-05-01) 
A series of tyre damages - (2007-09-08) 
Cash is not an acceptable way of paying - (2007-09-13) 
Age Concern - (2008-08-07) 
Think before you send - (2008-09-02) 
Job application - (2008-10-13) 
Remember your units - (2008-10-31) 
Pettifog and forum boards away from public view - (2009-01-03) 
Commission Creep - (2009-04-08) 
Excellent product, excruciating customer service. 3 Mobile Broadband - (2009-05-21) 
Both feet on the same pavement - (2010-02-05) 
Cost of Sales - (2010-06-01) 
The cat in the dustbin - (2010-08-27) 
What others cannot do in 10 months takes Virgin 10 minutes - (2010-09-03) 
Audio equipment - (2010-10-24) 
Liquorice allsorts and Dolly Mixtures - (2010-11-05) 
Can you trust the big brand names? - (2010-12-12) 
Are you a half full or half empty person? - (2011-05-25) 
Removal of water safety equipment, and how to use a lifesaver ring - (2012-06-04) 
The Information age - not yet truly with us? - (2012-08-12) 
The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed - (2012-10-20) 
Riots in Melksham - (2013-07-13) 
The important customers are the majority, not the celebrity - (2013-09-08) 
On tipping - and the expectation of a tip - (2014-07-10) 
Please do not ask me to be the chair! - (2014-09-25) 
Wiltshire Police - assuming someone is guilty just on the say-so of a member of the public? - (2014-12-16) 
The story behind the bus cuts, and what they could mean - (2016-01-24) 
Pressure selling in the fire safety business - (2016-02-19) 
Celebrating our diversity rather than discriminating for it - (2016-11-02)
Some other Articles
Running operating system commands from your Python programPython decorators - your own, staticmethod and classmethodOur C and C++ training course are on Open Source platformsWell House - Mission and Policy summariesA small business, facing a big government questionnaireViews of ScotlandTouching baseBut what will you DO with all those pictures?Bodicea, Lincoln, and our new MPSame subject - different pictures