A purely personal post from Graham Ellis
Lisa and Graham live in Melksham, Wiltshire, England

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Commission Creep

"Please sign this and return it - it confirms our telephone conversation". Fortunately, we're small enough to know who we have spoken to, and sharp enough (I think) to pick out rate changes in such documents which could so easily slip by in a larger office.

We're noticing commission creep. The well known hotel booking service that tried the trick described above (I am tempted to name and shame them) want to have us pay them 12.5% rather than 10% on hotel bookings. Our credit card commission rate had crept up - or perhaps leapt up (as an illustration - NOT the real figures - 2.5% to 2.7% looks tiny but is an 8% increase) and loan rates add "just" a couple of percentage points above base rate - so the interest has gone down from this time last year, but the bank is making sure that what it gets has rocketed.

We *did* adjust our prices last December to pass on to you - our customers - the 2.5% saving that Alastair Darling provided as a boost to help the economy. It looks like the services behind our service feel that the 2.5% should not have been taken off your bill, but rather should be gathered by them to help them put their own books in order.
(written 2009-04-08)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G502 - Well House Consultants - Business Practice
  [4293] Certification - (2014-09-15)
  [4107] Snog, Marry, Avoid - (2013-05-31)
  [3755] Cruising on the Mersey Ferry? - (2012-06-07)
  [3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
  [3665] Will will smile? - (2012-03-22)
  [3613] Keeping Business Local. But is that realistic? - (2012-02-13)
  [3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3073] Customer Service - the boundary - (2010-11-27)
  [2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21)
  [2936] The service that customers should receive - (2010-08-27)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2788] Cost of Sales - (2010-06-01)
  [2598] An excuse for making a sales call - (2010-01-26)
  [2465] Melksham Town - asleep or awake? - (2009-10-21)
  [2331] Certification Revisted - Lua - (2009-08-09)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2044] Please Trouble me - (2009-02-16)
  [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
  [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
  [1713] Ways to accept credit cards - or not! - (2008-07-19)
  [1626] Early May - a short chance to regroup and improve - (2008-05-01)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1453] What makes our courses special? - (2007-12-02)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1373] New Month, New Quarter, New Laws - (2007-10-01)
  [1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1263] 0800 043 8225 - a new phone number for Well House - (2007-07-10)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1243] Heavy duty hole punch - (2007-06-24)
  [1165] Extended Credit request - train in June and be paid in September - (2007-04-27)
  [1157] Speed Networking - a great evening and how we arranged it - (2007-04-21)
  [1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1057] Selling by phone and Skype - our policy - (2007-01-30)
  [906] A commitment we won't be making - (2006-10-27)
  [883] Age discrimination law - (2006-10-01)
  [869] UNABLE TO ATTEND - (2006-09-16)
  [849] Staff Meeting - (2006-08-30)
  [808] Sales call - (2006-07-19)
  [766] Discounts and approved supplier lists - (2006-06-17)
  [664] Ruby course - oops - it's not happening - (2006-04-01)
  [652] Morning Post - (2006-03-20)
  [626] Not just a pretty face to answer the phone. - (2006-02-26)
  [536] Cancellations and penalties - (2005-12-21)
  [491] Being atypical is typical - (2005-11-10)
  [487] On line course booking - credit card protection - (2005-11-06)
  [467] Tell them three times - (2005-10-17)
  [457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06)
  [438] Fair system for travel and accommodation expenses - (2005-09-07)
  [399] simplicity hides real size - (2005-07-31)
  [321] Sales - the alternative close - (2005-05-23)
  [297] A reminder that the customer is King - (2005-05-01)
  [226] Growing our systems - (2005-02-24)
  [217] Use of time - (2005-02-16)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
  [200] Tips for the top - (2005-02-03)
  [188] Pink elephant and appreciation - (2005-01-24)
  [180] Skunk works - (2005-01-17)
  [157] Automatic service upgrades - (2004-12-19)
  [137] Certification schemes - (2004-12-02)
  [129] Trawling our site to prevent student copying - (2004-11-24)
  [125] Staff theft - (2004-11-21)
  [121] Fair and Simple - (2004-11-17)
  [108] A typical morning - (2004-11-03)
  [95] Five red flags - (2004-10-21)
  [88] Getting the right level of trainer - (2004-10-14)
  [77] Telephone systems - (2004-10-07)
  [68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30)
  [27] Sales technique - (2004-08-25)
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)

Z801 - Pettifog
  [4304] Please do not ask me to be the chair! - (2014-09-25)
  [4282] On tipping - and the expectation of a tip - (2014-07-10)
  [4167] The important customers are the majority, not the celebrity - (2013-09-08)
  [4140] Riots in Melksham - (2013-07-13)
  [3900] The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed - (2012-10-20)
  [3835] The Information age - not yet truly with us? - (2012-08-12)
  [3749] Removal of water safety equipment, and how to use a lifesaver ring - (2012-06-04)
  [3302] Are you a half full or half empty person? - (2011-05-25)
  [3084] Can you trust the big brand names? - (2010-12-12)
  [3030] Liquorice allsorts and Dolly Mixtures - (2010-11-05)
  [3013] Audio equipment - (2010-10-24)
  [2944] What others cannot do in 10 months takes Virgin 10 minutes - (2010-09-03)
  [2937] The cat in the dustbin - (2010-08-27)
  [2761] A small business, facing a big government questionnaire - (2010-05-12)
  [2625] Both feet on the same pavement - (2010-02-05)
  [2193] Excellent product, excruciating customer service. 3 Mobile Broadband - (2009-05-21)
  [1972] Pettifog and forum boards away from public view - (2009-01-03)
  [1862] Remember your units - (2008-10-31)
  [1839] Job application - (2008-10-13)
  [1783] Think before you send - (2008-09-02)
  [1741] Age Concern - (2008-08-07)
  [1349] Cash is not an acceptable way of paying - (2007-09-13)
  [1337] A series of tyre damages - (2007-09-08)
  [1170] Smoking, or no? The law insists we spell out the obvious - (2007-05-01)
  [826] Fighting illegal net use by imposing download limits - (2006-08-09)
  [815] Time trickles like water through a sieve - (2006-07-27)
  [791] Strange housewarming - (2006-07-03)
  [783] Good follow up ... my thanks - (2006-06-28)
  [638] A pile of sand? Where do we stand? - (2006-03-08)
  [600] It costs nothing to say THANK YOU - (2006-02-11)
  [562] Smoke and mirrors - (2006-01-12)
  [519] New Road - (2005-12-06)
  [478] Watch what you wear - (2005-10-26)
  [471] And it gets even better - (2005-10-21)
  [439] You cant - (2005-09-08)
  [323] 1 in 48 steel - (2005-05-24)
  [90] Rude old people - (2004-10-16)
  [87] Too sittings - (2004-10-13)
  [52] International awareness - (2004-09-17)


Back to
Out in the Vale of Pewsey
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or
Horse's mouth home
Forward to
Using Python with OpenOffice
Some other Articles
We have lost a regular business guest
Building down expectations
Using Python with OpenOffice
Commission Creep
Out in the Vale of Pewsey
Java on the Web Server - course for delegates with some prior Java experience
Make your business a DESTINATION business
Spring Sprung
Choosing a railway station fairly in PHP
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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