With some of the oldest trains in regular public use on the railway network, and a very high premium to pay for their franchise to the government, the First Group doesn't have an easy task with their "FGW" or "First Great Western" franchise under which they operate nearly all the trains in a wedge out from London's paddington station to the South West, the Bristol area, South Wales, and the Cotswolds.

With what is in effect a tax to pay to the government, shareholders, staff, train leasing, rail access charges and many more drains on their finances, there are times that First Great Western (FGW's) primary concern appears to be on its financial results or on keeping going at all, rather than the reason that it's there in the first place - which (in my view) is to serve the traveling public.

Amongst the problems seriously effecting the passenger - the customer - you'll find ... timetable changes which destroy the usage pattern of a line ... shortening of trains that leads to severe overcrowding ... train cancellations that lead to inconvenience journeys ... a complex and at times expensive fare system ... refitted trains that some find less comfortable ... and organisation issues that can make problems hard to resolve. See an introduction to the issues

Yet get to talk quietly over breakfast with some of the directors of FGW (as I did in August), and you'll find that they are very much aware of the issues - in my particular case with the TransWilts service from Swindon to Salisbury via Melksham - and are looking for ways in which to make improvements. And indeed some improvements have been made, others are promised and in the pipeline, and others have been proposed, worked on, and then passed over (that's a kind way to say they didn't happen).

Why have I headed this piece "First Great Western - Information for Customers"? Because I want to tell you about the First Great Western Coffeeshop which is a forum that's run by customers of First Great Western, for customers of First Great Western. Over 100 new topics were posted there last month, with over 400 follow up messages added by nearly 100 members. And in the first 6 days of October, we have already had half the number of follow ups that we had in the whole of last month.


The First Great Western Coffeeshop is a valuable source of knowledged information too, and not just a voice for criticism - indeed, reasoned argument and discussion is encouraged but "flaming" and name-calling will lead to a gentle reprimand; the board operators want to work WITH FGW to improve the issues that they and we all know need to be dealt with, but at the same time we all acknowledge they've a difficult job to do and - more often than not - the train does turn up within a few minutes of due time, there is enough room for most of the passengers who want to squeeze on to do so, and they'll get you there in one piece.

(written 2007-10-07, updated 2007-10-21)

 Z501 - Public Transport - Rail
  [3601] Rail Travel - has it become more unreliable? - (2012-02-02)
  [3579] Transport in Cambridgeshire - seen by an outside observer. What can Wiltshire learn? - (2012-01-15)
  [3565] What would an appropriate train service on the TransWilts line mean - (2011-12-31)
  [3564] I wish I was not a special case - (2011-12-29)
  [3550] Provide a useable train service, and people will use it! - (2011-12-11)
  [3538] Santa Train - another successful trip - 4th December 2011 - (2011-12-04)
  [3501] Santa Claus - on the train from Melksham on 4th December 2011 - (2011-10-30)
  [3493] West Wilts Rail User Group - Walk yesterday from Bradford-on-Avon to Trowbridge - (2011-10-23)
  [3487] Public transport - road and rail - (2011-10-19)
  [3486] How important is public transport to people in the Melksham area? - (2011-10-19)
  [3452] Which or ATOC - who reads train fares right? - (2011-09-22)
  [3434] Sundays - and over eating - (2011-09-11)
  [3410] A review of the Summer Sunday extra trains on the TransWilts line - (2011-08-29)
  [3408] Journey home by public transport for a Bank Holiday - (2011-08-27)
  [3403] Last chance this summer - Swindon and North Wiltshire to Weymouth by through train - (2011-08-22)
  [3392] What costs 8.20 from Melksham, or 22.30 via Chippenham? - (2011-08-14)
  [3378] New product - ensuring that supply matches demand - (2011-08-03)
  [3371] From Wiltshire to Weymouth on Sundays - (2011-07-27)
  [3370] Standing Challenge - (2011-07-26)
  [3364] Dogs Legs on the Dogleg - (2011-07-20)
  [3362] Swindon, Chippenham and Melksham to Weymouth - Sunday Train Service Starts - (2011-07-19)
  [3336] Efficient travel - from Melsksham to Edinburgh by Sleeper Train - (2011-06-26)
  [3331] Comparing Alloa and Melksham - stations and services - (2011-06-23)
  [3328] Summer Sundays - days out by train from Swindon on the TransWilts - (2011-06-18)
  [3318] Summer Sunday Trains - outings from Swindon, Chippenham, Melksham, Trowbridge and Westbury - (2011-06-05)
  [3274] Small scale improvement - big scale gain. And they CAN be done with local knowledge - (2011-05-02)
  [3273] Wanted - a look to the future - (2011-05-02)
  [3198] TransWilts rail - coming together, wanted and needed - (2011-03-10)
  [3187] Past and Present - Melksham Station - (2011-02-27)
  [3178] The cost of roadworks on the economy of our town - 1800 pounds per hour? - (2011-02-20)
  [3176] Comparing German, Dutch and British Railways - (2011-02-19)
  [3171] Train and boat journey - the passenger accommodation - (2011-02-15)
  [3167] Can I take my dog by train? And other questions - (2011-02-12)
  [3161] TransWilts rail - what picture represents us - (2011-02-08)
  [3141] Wiltshire Rail services - a golden opportunity - (2011-01-21)
  [3135] A time to be brave? We should ask for what is best for our area. - (2011-01-16)
  [3119] TransWilts - some things to see and do - (2011-01-03)
  [3114] Transwilts Link - both Wiltshire and beyond - (2010-12-30)
  [3113] Trowbridge and Melksham to Chippenham - more roadworks, even slower journey over the winter - (2010-12-30)
  [3111] TransWilts Link - Days out from Swindon to Weymouth? - (2010-12-28)
  [3080] Santa Special - rather more special than usual - December 2010 - (2010-12-07)
  [3079] TransWilts Rail News ... Melksham (Santa Special) Edition ... 5th December 2010 - (2010-12-04)
  [3033] Rail services back to Radstock? - (2010-11-07)
  [3031] Get all your ducks in a row ... and they may turn into swans - (2010-11-06)
  [3017] Seventh day traveller on the six day railway - (2010-10-27)
  [3006] Santa announcement, 5th December 2010, Melksham - (2010-10-20)
  [2982] Travel, Transport and Tourism - A vision for Melksham, 2026 - (2010-10-03)
  [2955] Melksham Railway Station - new information point - (2010-09-13)
  [2954] Railway meetings, trips and meetups this autumn - (2010-09-12)
  [2931] Syncronise - software, trains, and buses. Please! - (2010-08-22)
  [2930] Walk - Tilehurst to Pangborne - (2010-08-21)
  [2919] London to Calne, Corsham, Melksham, Bradford-on-Avon, Chippenham by public Transport - (2010-08-13)
  [2908] How Green is my train? - (2010-08-07)
  [2901] Ambassador or Anorak? - (2010-08-03)
  [2855] Train Services - Melksham to Bath and Bristol (and airport) - (2010-07-05)
  [2808] From home to Nurnberg - journey pictures - (2010-06-13)
  [2696] Garlic bread without garlic - (2010-03-27)
  [2678] Reaching out to the community - a good case for support - (2010-03-15)
  [2664] Oliver Cromwell at Bristol Temple Meads - (2010-03-06)
  [2662] Is Melksham public transport actually used? - (2010-03-05)
  [2658] Save the Train - a significant change in approach - (2010-03-03)
  [2634] London to and from Melksham by public transport - (2010-02-13)
  [2627] Saturdays out from Melksham - to Oxford, to Didcot or to Swindon - (2010-02-07)
  [2626] On Malachite Green - (2010-02-06)
  [2568] Forums for your Melksham and open source discussions - (2010-01-09)
  [2557] Rail Campaign - response to core consultation - (2009-12-31)
  [2556] Railway Station Survey - please complete today or tomorrow - (2009-12-30)
  [2533] Five guests, three groups, one car - (2009-12-11)
  [2529] Santa Special, 2009 - (2009-12-06)
  [2522] Integrated public Transport - what could be done for Melksham - (2009-12-01)
  [2513] Wiltshire Council purchases Melksham Station Land - (2009-11-26)
  [2511] The story of the railway land at Melksham Station - (2009-11-24)
  [2486] Santa Special - Trowbridge and Melksham to Swindon - (2009-10-31)
  [2477] By train ... - (2009-10-25)
  [2473] Exploring Old Railways - (2009-10-24)
  [2457] Railway Arithmetic - (2009-10-16)
  [2438] Listening to The Minister - (2009-10-05)
  [2395] From Lymington by train - last of the slammers - (2009-09-05)
  [2391] Great Western Route Utilisation Strategy - Draft for Consultation - (2009-09-02)
  [2372] Public Transport from (and to) Melksham on Sundays - (2009-08-23)
  [2328] Melksham - no trains, no southbound buses through the town - (2009-08-08)
  [2318] For Lua Programmers AND for Town Planners - (2009-08-02)
  [2268] Westbury Bypass Refused - looking forward - (2009-07-04)
  [2133] Bigger and better this year! - (2009-04-20)
  [2057] Train and Coach fares from London (and airports) to Melksham - (2009-02-26)
  [2042] Wiltshire Rail Service Update - (2009-02-15)
  [2026] Melksham Climate Friendly Group - (2009-02-05)
  [2024] Carry on Training - in spite of the weather - (2009-02-03)
  [1999] How low can you sink? - (2009-01-17)
  [1966] Background to the TransWilts Train Fiasco - (2008-12-29)
  [1965] How much does a train service actually cost - (2008-12-29)
  [1964] Why hasnt the fiasco been put right - (2008-12-29)
  [1905] A Gold Star for First Great Western Customer Service - (2008-11-24)
  [1858] Camera with night vision, youth with no vision - (2008-10-28)
  [1848] 30th November - Santa Trip from Melksham - (2008-10-19)
  [1757] Preserved railways - struggling to the future? - (2008-08-17)
  [1729] Back from the future - (2008-07-30)
  [1708] A Train Service Update for Melksham Party in the Park - (2008-07-13)
  [1616] Not daring to be an anorak - (2008-04-19)
  [1567] Melksham - Swindon. Train v Bus v Car - (2008-03-07)
  [1558] Getting somewhere with the train service - (2008-02-28)
  [1530] Railway Acronyms and Abbreviations - (2008-02-03)
  [1452] Santa on the train to Melksham - (2007-12-01)
  [1428] Travel Across Wiltshire - the game - (2007-11-11)
  [1424] Closer than you think - the next step - (2007-11-08)
  [1358] Look forward with a new broom - Wiltshire Train Service - (2007-09-19)
  [1314] Business travel by train in the USA - (2007-08-22)
  [1303] Heading Upstate New York - (2007-08-14)
  [1291] Day trip to Weymouth - (2007-08-05)
  [1274] Radio coverage for railway issues - (2007-07-23)
  [1273] Melksham or Weymouth? Meal or day out? - (2007-07-23)
  [1228] Some progress on the train campaign - (2007-06-10)
  [1139] Overcrowded trains around Bristol - (2007-04-08)
  [1097] Train and business balls all in the air! - (2007-03-02)
  [1093] Wiltshire Train - can YOU come on 5th March? - (2007-02-25)
  [1076] Save the Train - an update - (2007-02-12)
  [1069] Rail trouble forced me to buy hotel - (2007-02-07)
  [1063] Bradford-on-Avon - 150 years of passenger trains - (2007-02-03)
  [1045] Bang! Train campaign hits home - (2007-01-19)
  [1044] Call for appropriate train services - Swindon, Bristol, Bath, West Wilts, Severn Beach etc - (2007-01-18)
  [1033] Empty at Easleigh, Missing at Melksham, Overflowing at Oldfield - (2007-01-14)
  [976] Santa at the station - (2006-12-09)
  [974] The last commuter train through Melksham - (2006-12-09)
  [952] Coming from London to Melksham by train for a course - (2006-11-28)
  [877] Yes, but what do we do now?? - (2006-09-24)
  [814] Melksham Railway Calendar 2007 - (2006-07-25)
  [803] Not shouting - (2006-07-16)
  [790] Shadow Transport Minister to visit Melksham - (2006-07-02)
  [697] For any North and West Wilts and Swindon Readers - (2006-04-23)
  [688] Are you free on Friday evening? - (2006-04-18)
  [648] West Wilts Railway Users Group and trains to Lacock - (2006-03-16)
  [634] Real chance to make a difference - (2006-03-05)
  [632] Moral dilemma - (2006-03-04)
  [527] Greater Western Franchise Awarded - (2005-12-13)
  [524] Santa comes to Melksham - (2005-12-11)
  [521] Proof needed? Please just use common sense! - (2005-12-08)
  [488] Looking for railway groups and users - Swindon, Salisbury, Southampton - (2005-11-06)
  [486] Rail services under threat - Swindon, Melksham ... and Newquay and Bicester too - (2005-11-05)
  [447] Tomorrow's meeting. - (2005-09-19)
  [434] Through public transport connection, Chippenham to Salisbury, to cease - (2005-09-02)
  [428] Swindon - Chippenham - Melksham - Trowbridge - Westbury train service - (2005-08-29)
  [154] Railway train service, Melksham station - (2004-12-17)

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New software product for warmblooded programmers
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An email update for past guests and delegates
Monitoring mod_jk and how it is load balancing
First Great Western - information for customers
Using a MySQL database to control mod_rewrite via PHP
Static variables in PHP
Simple page password protection - PHP
Etag in http headers - what is it?
Load Balancing with Apache mod_jk (httpd/Tomcat)