Keynote article ...
Other articles ...
[4613] Our best hotel customers help us ... to help them ... be our best customers.
[4603] Happy New Year. Our customers are our ambassadors
[4543] Saturday morning at Well House Manor
[4521] Should we get an AA or Visit Wiltshire hotel assessment?
[4468] Four in a Bed - most popular answers
[4443] Seventh stay away this year - and it's still only February!
[4373] A long and disappointing evening
[4348] Taking my life in my hands in Swansea
[4321] Are administration / review charges on hotel guests acceptable?
[4302] Sunday is never quiet at Well House Manor
[4293] Certification
[4266] Facebook marketing - who are we reaching?
[4255] Making a personal gain from a more expensive business hotel stay
[4245] It always happens to me when I'm in Borehamwood!
[4241] Four in a Bed - the story continues
[4232] Not wanted here - hotel guests who will not be happy
[4204] With the Shpigs and Donkeys
[4177] Setting and publishing your hours to suit your customer base
[4156] A further chance to see Melksham on TV
[4147] A hidden hotel gem in Melksham
[4138] Should a hotel accept guests who book for just one night?
[4112] Really good friends - four in a bed!
[4109] What might you find at a tiny bed and breakfast?
[4107] Snog, Marry, Avoid
[4093] More things to make sure that we do NOT do ...
[4091] A reminder of why we opened Well House Manor for our customers
[4081] Pushing down the advertised price, pushing up the total price charged.
[4078] Train works for me!
[4077] Palty or Parliamentary?
[4058] The highs and lows of customer service - Cheltenham
[4051] On reading a new hotel review
[4033] Official Star ratings for hotels - still worth having?
[4012] A course is not just for a year - its for a career
[4004] Annual Accounts - a big job for a small business
[3988] Three cheers for the staff at Well House Manor
[3984] 20 minutes in to our 15 minutes of fame
[3977] A variety of continental breakfasts
[3975] Being an amateur hotel inspector helps me run a professional hotel
[3973] Well House Manor on Four in a Bed - the ongoing story
[3972] Four in a Bed - comment on results
[3971] The Experience
[3970] Comparing four VERY different places to stay
[3968] Expecting nothing, but prepared for anything
[3965] Well House Manor, Melksham - on national TV next week
[3963] National TV - Melksham - 9th January 2013, Pre-alert.
[3962] Melksham welcomes visitors - new blue plaque trail and more
[3961] Well House Staff Party
[3933] Behind Melksham Spa - Mood Mist over wet fields.
[3924] The bedrooms at Well House Manor
[3909] Every Customer Counts
[3871] On getting noticed for the right reasons when you ask about job availability
[3864] Guest Guide for Well House Manor and Melksham
[3847] The Accidental Hotelier
[3838] Guest review - Well House Manor, Melksham
[3832] A busy day at Well House Manor - so come in and make it even busier!
[3824] Planned for a quiet period during the Olympics - but it is far from that!
[3808] Can you put names to faces?
[3794] Should hotel staff sit on the toilet in the customer bedrooms?
[3776] Some traps it's so easy to fall into in designing your web site
[3755] Cruising on the Mersey Ferry?
[3754] Eyes Wide Open
[3750] Matching opening hours to when customers can come in and buy
[3740] Looking and Learning - even on Holiday
[3684] Once upon a Maundy Thursday
[3665] Will will smile?
[3660] A Pivotal Incident - learning how to welcome your guests
[3645] Keeping our hotel looking like new, by using our gained experience
[3613] Keeping Business Local. But is that realistic?
[3610] Training to do a job, or training to pass an exam?
[3594] Back to Uni
[3585] The changing Hotel and Bed and Breakfast business in Melksham
[3490] How not to call when job seeking ...
[3440] Research is exciting. But should routine be automated?
[3425] Our National Autograss Champion, from Melksham
[3368] Well House Manor hotel, Melksham - recommended to you by our customers
[3354] Sales and Marketing - adding advertising to the product
[3333] Honesty and a friendly welcome goes a long way
[3312] Are you cheerful, reliable and available on Saturday mornings?
[3309] Tipping Policy - Well House Manor
[3294] It's not just about the jam in the sandwich
[3271] The importance of feedback
[3201] A change to the Well House team - thank you and good luck, Chris
[3165] Journalism 101
[3164] Brown - or Mrs Sally Brown, accountant from Whitstable?
[3153] Points West to Belfast
[3147] Hotel star ratings - towards a better system of review
[3103] Thank you - and Happy Christmas
[3073] Customer Service - the boundary
[3054] Longhope Hotel
[3024] Testing the new pavement ready for Christmas
[3014] Well House Manor - the next six years
[2966] Cheap Country Hotel in Melksham, Wiltshire?
[2961] Initial handling of phone calls and walk in visitors
[2960] The Well House team - September 2010
[2952] Concluding the interview process
[2946] Level playing fields, job vacancies, lemons and peaches
[2940] Training course locations - Melksham, UK; Buxton, UK; Lake Constance, Germany; Venice Italy, the USA and India
[2938] An opportunity to join our team!
[2936] The service that customers should receive
[2924] Job applicants - wondering why they apply
[2916] Testing the robustness of our hotel and training systems - holiday and sickness times
[2911] Feeding the Grockles
[2910] Robust - testing the system
[2885] Twenty Questions
[2880] Getting in touch - Please allow me to see you when you are online
[2879] Night Porter and reception - 24 hours a day?
[2873] Another toot of the trumpet
[2828] Sharing our programs - easy. Sharing our data - harder.
[2793] They do weddings, we do courses.
[2724] Escapee Grandparents welcome - Henfield and Melksham
[2650] Getting a phone line changed ...
[2598] An excuse for making a sales call
[2593] Food and drink launch
[2530] Taking a knock over Santa
[2502] Monday night, Tuesday night
[2441] Not your cup of tea?
[2413] Sanity checking the price, and selling up to increase income
[2396] Easing off in our 50s?
[2388] `Of Course` is back!
[2311] Floor to ceiling
[2308] A new place in pictures
[2303] Turning potential customers away
[2283] Everyone is in the customer relations business
[2255] Past PHP delegates / others - coding help needed for next 3 months
[2247] A day in the life of a hotelier
[2244] What should a web site cost you?
[2190] How you are (re)presented at an exhibition
[2187] Are we IITT (Institute of IT Training) members?
[2161] Get it right ... if it goes wrong, it takes so much effort to sort out!
[2126] Weeding out old phone numbers
[2125] We have lost a regular business guest
[2124] Building down expectations
[2109] Why most training fails ...
[2102] What do people think of our Apache httpd / Tomcat course?
[2084] Books and distance learning from Well House Consultants?
[2074] Weekday or Weekend PHP, Python and Perl classes?
[2049] Why Choose Well House Consultants for your course?
[2044] Please Trouble me
[2021] Short health and safety course
[2010] How long should a training module be?
[2007] Launch of Melksham Food and Drink Festival
[2003] Discount Training Courses - PHP, Perl, Python
[1991] Rules for a King
[1975] Well House Manor Hotel - on plan for 2009 business guests
[1973] Required Request
[1957] Why are cooks bad tempered?
[1950] Copyright of Training Notes and Web Site
[1948] Blame Culture
[1927] Team changes at Well House - looking forward
[1915] Quietly putting prices up
[1913] Alastair Darling helps make paperwork and confusion
[1900] Table Topics
[1884] Recession? Depression?
[1877] Guests doing a bunk?
[1835] 23:30 bookings and midnight checkins
[1805] Carlisle High School - Class of 1973 Reunion
[1760] An opportunity for something new
[1758] Lindors Hotel, near St. Briavels, Wye Valley
[1713] Ways to accept credit cards - or not!
[1698] Dealing with The Press
[1673] Spam Filters ... are working!
[1672] The Composting Cone Challenge
[1637] Providing exceptional service - and carrying on doing so.
[1626] Early May - a short chance to regroup and improve
[1622] An extra step - victory from defeat
[1606] Sheep Shearers, Marathon Runners and Ocean Sailors
[1597] Comparing hotels - as a guest and from the proprietors view
[1585] Well House Consultants / Manor - Staff
[1580] Congratulations, Martin and Marta
[1571] Await guests in the early hours
[1548] Hotelympia - show report - the lighter side
[1547] New bathing idea for hotels from Hotelympia
[1525] Just one thing let the service down - but that is my memory
[1520] Terms and Conditions - Hotel, England - plain English
[1516] Pictures you can use - for free - from our library
[1490] Software to record day to day events and keep an action list
[1458] The wrong way to put up prices
[1453] What makes our courses special?
[1445] Looking after you Christmas Customer Crowds
[1441] On cancellations, rebooking, and pricing schemes
[1434] Market survey - to learn, to prove a point, or to sell your product?
[1433] Linux, PHP, Tcl, Ruby, C, C++ - last minute training course availability
[1422] Wiltshire - speaker / after dinner talker offer
[1421] Castle Lodge Hotel, Ely, Cambridgeshire
[1413] The little gestures that can really count
[1406] Away or home - which do I prefer?
[1393] First Alternative / what has happened there?
[1374] Maidenhead Coffee Challenge
[1373] New Month, New Quarter, New Laws
[1371] Hotel in Melksham at Christmas
[1369] One business, four different angles!
[1356] Crystal Ball - How long do I need to be online?
[1354] Match the Bedroom to the Hotel
[1347] Wireless Internet Access at hotels - an update and some pitfalls
[1333] Kasteel Elsloo - Michelin rated hotel.
[1324] Well House Manor appoints a General Manager
[1319] Customer feedback - lifeblood of a business
[1311] What do people look for on a hotel web site?
[1301] Plastic or China
[1287] Work and play at Well House Manor - Football and Shell Shortcuts
[1285] In the army, or in civvie street?
[1262] Keep in touch with PHP, Perl, Python and old friends too
[1248] How NOT to oversell a hotel
[1243] Heavy duty hole punch
[1211] A lot has happened in a year
[1205] Arrival and Departure experiences - another hotel
[1180] Conjugation
[1179] Sizing sheets and other domestic issues
[1165] Extended Credit request - train in June and be paid in September
[1161] A contrast in room rates and facilities
[1159] It can take more that one plus one to get two.
[1122] Hotel - online feedback forms compared
[1108] Express service
[1105] A week is a long time in the life of a conference centre
[1098] Three big events - TWSW, Business of the year and the police
[1091] The Psyche is all wrong.
[1090] Too many instructions, too much detail
[1087] Telling a story in different ways
[1084] Writing terms and conditions for conferences and other events
[1083] Behind the scenes
[1048] Getting rid of people - hotel techniques
[1046] Bounce, bounce, bounce
[1026] The Wheatsheaf 2, The Bell 0
[1022] No courses. No hotel guests. Rushed off our feet!
[1011] Well House Manor and Beechfield House, Hotels, Melksham
[1007] Friends and family
[1002] Meet the neighbours
[1000] One Thousand Posts and still going strong
[988] You should think you're first in a hotel room
[982] Notes from the white board
[979] Empty seats, Nodding Donkeys and buses
[972] Both one team and two
[966] CSL, KISS and RTFM
[961] Products that our customers want more of
[951] What happened at Geekmas
[944] Just ******* Google it
[941] Snagging
[939] Swipe cards for hotel rooms - Security issues
[932] A tale of a wee wall
[931] Before and After - Well House Manor
[927] Hotel door furniture
[922] Staying at your own hotel
[906] A commitment we won't be making
[902] Brand new hotel and training centre, Melksham
[895] Welcome, Martin
[894] Where quality costs less
[890] Open
[884] Drive time
[883] Age discrimination law
[881] Coming together.
[869] UNABLE TO ATTEND
[868] Smoking, or no
[862] 4 weeks to go
[858] From the Manor written
[855] Fitting our bathrooms
[852] Eventful evening - a lesson in looking after contacts
[849] Staff Meeting
[844] Hotel, Melksham, Wiltshire
[838] Talking about other training companies.
[816] Above the parapit, Well House Manor
[813] Monday Morning at Well House Consultants Melksham
[808] Sales call
[797] Writing up new C / C++ notes.
[774] Bed and Breakfast, or Hotel?
[769] King Edward VII - days of empire
[766] Discounts and approved supplier lists
[759] Watch your Google profile
[756] Seeing the bricks for the trees
[751] Want to be a technical trainer in the UK?
[742] A visit from the solicitor
[739] The eye
[736] New Tape Librarian
[734] Keeping customers informed by email
[729] Career development advice
[725] Better communication
[722] I'm answering a job applicant
[721] Residential
[720] Planning a hotel refurb - an example of a Gant chart in PHP
[714] Room for Octopuses
[699] Extremes costs of getting on line
[693] The on line booking experience
[677] Sympathetic development
[652] Morning Post
[628] Active Learning
[627] JIT or JAU
[621] And the staff put the icing on the cake
[619] If its Sunday, it must be the Norland
[609] Been on a course, but still not got it?
[587] Job vacancy - double agent wanted
[585] Looking for Python staff
[571] Well House Manor
[569] Instructions for bright people
[566] May all your screw-ups be big ones
[555] Hotel novelties
[552] Keeping Customers Informed
[545] Is training seasonal?
[536] Cancellations and penalties
[514] Crazy Day-sies
[503] 10 years C# knowledge please
[491] Being atypical is typical
[487] On line course booking - credit card protection
[482] Different ways of selling
[480] New look to website
[470] I wanna be a Python trainer
[467] Tell them three times
[458] Final courses of '05 coming up ....
[457] Do the work and take the risk - a PHP contract to avoid
[440] Upgrade!
[438] Fair system for travel and accommodation expenses
[408] Can an older person learn a programming language
[407] Theft of training material
[402] Netless
[399] simplicity hides real size
[398] Training course material - why we write our own
[393] Trainer answers phone
[389] Tough Love
[385] Feast or famine
[350] Want to be one better
[327] How far should our support go
[321] Sales - the alternative close
[297] A reminder that the customer is King
[285] What career opportunities for web designers
[281] What they are saying about our OF COURSE newsletter
[265] Business practise, 2005 style
[253] Finding the right holes
[251] WIBNIF
[233] Giving customers best value
[226] Growing our systems
[217] Use of time
[211] Look after your staff and they'll look after you. AOL.
[203] Holes in on line information
[200] Tips for the top
[198] A new skill may not be quick and easy
[195] Customer service - examples to warn us
[189] Tuesdays and Fridays
[188] Pink elephant and appreciation
[180] Skunk works
[171] Skills and techniques of being a successful trainer
[157] Automatic service upgrades
[150] Confession
[137] Certification schemes
[129] Trawling our site to prevent student copying
[126] Feedback shows the tip of an iceberg
[125] Staff theft
[121] Fair and Simple
[108] A typical morning
[95] Five red flags
[91] On line every 24 hours
[88] Getting the right level of trainer
[77] Telephone systems
[72] On Customer Service
[68] Get the strategy worked out and the tactics just fall into place.
[57] Posting 1000 letters!
[27] Sales technique
[17] Differing tastes
[15] 90 to 10 or 80 to 20 rule
[9] Study room - the Oxford train
[7] Writing on a Sunday
[4] Seeing the wood for the trees.
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