Resources from the web site of Well House Consulaants on the subject of Seeing how others do it. We provide open source training course and business hotel accommodation in Melksham, Wiltshire, England

We read into the hotel and customer service business in preparation for the opening of Well House Manor, and continue to do so as we fine tune and upgrade our service all the time. In this section you'll find links to much of our research and experiences.

Articles and tips on this subject		updated
17	Differing tastes Greetings from a small town in the Midlands. The hotel is in Victorian style and I'm so GLAD that we have an older Georgian place and not this - err - words don't describe. It's a single room, and as you would expect that means that there wouldn't have been room for a double bed in here. A pine sideboard ...	2011-12-31
3368	Well House Manor hotel, Melksham - recommended to you by our customers We offer overnight (hotel) accommodation at Well House Manor - and we take pride in providing high quality rooms for business and leisure guests who are visiting Melksham. Many of our visitors "vote with their feet" and come back to stay next time they're in the area. And many become our ambassadors, ...	2011-07-23
3333	Honesty and a friendly welcome goes a long way I really enjoy having people come and stay at Well House Manor - our mugs have said "Come as a Student, leave as a friend" for many years and that still holds for delegates. For hotel visitors, it's more "Come as a guest and leave as a friend" - we wish to welcome them, make them feel welcome, and provide ...	2011-06-26
3054	Longhope Hotel There's something experimental about this post. You'll wonder why I'm talking about hotel and accommodation facilities in a village in the Forest of Dean, in Gloucestershire, or in the Orkneys, and providing you with links to Longhope in the Orkneys and to The Farmer's Boy. And at the same time why ...	2010-12-04
2911	Feeding the Grockles Notes from our recent trip away, as learned from the breakfast at our hotel in Grocklefest land. Feed them ... • yesterday's croissants from the fridge • one butter pat per couple, and make them ask for more if they want it. • cheap marmalade and jams. Forget the £120.00 per ...	2010-08-20
2885	Twenty Questions Twenty questions for our hotel team to ask themselves ... 1. Is our Internet access easy and obvious to find rather than having to search through a load of hubs called things like "netgear" that are around the place? 2. Are our power points easy to find and near the desk space, and is there enough ...	2010-07-30
2502	Monday night, Tuesday night Where did I stay earlier this week? Read my review! """An overpriced airport hotel (even at the LaterRooms price which was less than half the rack rate), overdue for refurbishment, and with staff who rightly knew they didn't need to be more than routinely polite to guests coming through the door, ...	2009-11-14
2441	Not your cup of tea? When I travel, I'll usually grab a sandwich or fish and chips of an evening, and eat in my room; there's no great thrill in sitting alone in a hotel restaurant and there's often something on the TV (more than five channels is nice, but still surprisingly uncommon), or work to be done online. But on ...	2009-10-08
2413	Sanity checking the price, and selling up to increase income "Does that LOOK right?" It's a question I always ask myself before I present a critical piece of information - such as a bill - to someone. The sanity checking in this was is something which was taught to me (and taught well, because it has stuck and is useful) many years ago when learning to use ...	2009-09-21
2311	Floor to ceiling From floor to ceiling, this is a new training room this week. And from floor to ceiling, it is eventful. Heavy overnight Mexican rain had seeped into the building, leaving a centimetre of standing water at the slightly lower end of the room where my tutor's area / projection wall is located (I thought ...	2009-07-30
2308	A new place in pictures Perhaps this is the "picture postcard" that you'll expect to see from a trip far from the UK - and indeed, it's a picture taken in Guadalajara yesterday, as I took an easier day that usual to recover from the jetlag, catch up on some sleep, and also went across to the place I'll be training to meet the ...	2009-07-28
2127	Call in the professionals! You would think anyone could put a door handle on right, wouldn't you? Ah - but you might be surprised! It's so easy to make a mistake like this one - where the hand can get caught between the handle and frame as you pull the door closed. This picture was taken of a shopfront in Salisbury on Friday. ...	2009-04-12
2105	Hire Car, from Atlanta Airport It's only 3 days since we landed back in the UK ... yet it seems an age ago. I have written an incredible number of emails, created a new forum, and dealt with more than one major issue that's of the nature that I can't blog about it. This morning, I was up at 04:30 and prepared breakfast for over ...	2009-03-27
2007	Launch of Melksham Food and Drink Festival "We've risen from 3 employees to 44 in 2 years". I was attending the launch of the Melksham Food & Drink Festival on Thursday morning, held in the Dining Room at Beechfield House, a country house hotel on the road between Melksham and Lacock. We had actually looked at Beechfield, very briefly, as ...	2009-01-24
1301	Plastic or China "Do you use Plastic or China?" A question asked by Lisa's brother who manages a major, lotta-stars, hotel in Roanoke, VA - the Hotel Roanoke. It's a good question, relating to the cups and glasses in the hotel's bedrooms. We've stayed there, "Chez Phil" on a previous trip and, yes, it is a spectacular ...	2009-01-22
1011	Well House Manor and Beechfield House, Hotels, Melksham "We've gone from a flood to a famine of good accommodation in Melksham" - so we've been saying for the last year or two ... to the extent that we opened Well House Manor as our training centre and business hotel accommodation in October. We're already getting returning / regular Hotel guests, usually ...	2009-01-04
1026	The Wheatsheaf 2, The Bell 0 Twenty past seven on Sunday evening, and Dad and I were travelling up to London. And a bleak old January night it was too! The wind blew the car about, and the rain pelted across the screen as we crossed Salisbury Plain. The roads were quiet ... I wonder why! Neither of us had eaten before we left ...	2008-12-25
1915	Quietly putting prices up At 7 a.m. yesterday morning, I stopped at Welcome Break's South Mimms Service area on my way to Cambridge; I'm particularly watching for price changes with the VAT drop - to see if we can continue to pass on savings, or if our various suppliers have quietly put their prices up, forcing us to do so once ...	2008-12-02
1374	Maidenhead Coffee Challenge What do you get for a 70 pound hotel room? I'm in the fair town of Maidenhead tonight and I'm going to share with you the game of "Coffee Challenge" which is played to get a cup of hot coffee at the end of a long day. Firstly, fill the kettle ... ... and I'll give you a clue. There's a cup you ...	2008-09-30
1758	Lindors Hotel, near St. Briavels, Wye Valley A last minute decision - we spend a night away this weekend. Now - where will you find a room for just a Saturday night, in the busiest part of the holiday season? Web sites were coming up with no availability, and when we phoned one place, they said they would look and just cut the phone off. Then ...	2008-08-17 (longer)
1672	The Composting Cone Challenge How fortunate - the odd remaining space at the Garden centre appeared to be one right outside the main door - as we had come to collect a bulky item. But as we pulled into it, we noticed it said "reserved for director". Hmm - a sign points towards the overflow car park and we head off down that tarmaced ...	2008-06-10
1597	Comparing hotels - as a guest and from the proprietors view I'm in Cambridge and trying another hotel ... If you're making a room into a bedroom, it should be a double if you can possibly get a double in! Hospitality tray can go above the bed head, and you don't need to provide any power point for the customer except the same one as the kettle uses.If your car ...	2008-04-03
1547	New bathing idea for hotels from Hotelympia I've been known to comment on training courses that we'll have true internet integration with everyone when we can contact our bath as we travel home and have it filled and ready for when we arrive. Well - gulp - we're getting there. Here's a hotel system that controls all the baths from a single ...	2008-02-20
1525	Just one thing let the service down - but that is my memory A good, lively bustling breakfast room at the Premier Inn in Nottingham this morning. I admire Duncan's introduction and interaction with customers - noting that he took special care to go back and look after a gentleman who was on his known, clearly new to the culture, and could (and did) benefit from ...	2008-02-02
1454	From Sunday to Monday, from Melksham to the Balkans Subject Drift ... an email entitled "Brakes Requirements" received turns out to be all about virus scans, and a "Twonky Apple" subject line is confirming receipt of our arrival in a former Yugoslavian republic that's now a part of the EU. Other emails in my box this Sunday night / Monday morning urge ...	2007-12-05
1458	The wrong way to put up prices I wouldn't mind 8 pounds for each piece of hold baggage - really I wouldn't - when the base price of the flight is so cheap. EasyJet have come up with a sensible formula there ... except ... I mightily resent being sent a booking confirmation, specially printed for my flight on 2nd December about a ...	2007-12-05
1413	The little gestures that can really count I admired the responsiveness of the canteen in the Cambridge office I was in this week just gone. I was running two courses thought the week, and the second group seems to be heavier drinkers (of coffee!) than the first - indeed, I popped into the canteen on Thursday morning and asked for a topup of ...	2007-10-27
1406	Away or home - which do I prefer? The hotel is spartan and the staff unfriendly. The Wifi didn't work and the support company was informative about the problems, but passing the buck on to others and not able to actually fix the issues for many hours. The restaurant had unset / unwiped tables all over, with food smeared on the menus. ...	2007-10-25
1356	Crystal Ball - How long do I need to be online? There are times I feel that I need a crystal ball ... such as when I'm faced with that decision as to whether to buy 120 minutes of internet access at €14.95, or all day access as €19.95. Problem is ... until I check my email, I don't know how long I'm going to be online ... but I can't check ...	2007-09-18 (short)
1354	Match the Bedroom to the Hotel Can you match these pairs of pictures - one in the left hand column to the one of the same hotel in the right hand column? Picture 1Picture APicture 2Picture BPicture 3Picture CPicture 4Picture DPicture 5Picture E ...	2007-09-16
1347	Wireless Internet Access at hotels - an update and some pitfalls If your hotel has wireless access, then there's not much to choose between modern wifi cards / built in facilities these days. But its much more questionable as to how your hotel will be set up for their wifi to operate. I travel - a lot - as part of my job; away last week and I stayed at three hotels ...	2007-09-12
1333	Kasteel Elsloo - Michelin rated hotel. Monday and Tuesday nights, I stayed at that Kasteel Elsloo, near Maastricht in the Netherlands where I'm working this week (Tcl/Tk. A beautiful place, with a superb restaurant; couldn't fault the food, service exquisite, pricing ridiculously reasonable. So I would stay there again if I was here ...	2007-09-09
1287	Work and play at Well House Manor - Football and Shell Shortcuts We're running a Linux and LAMP course this week - great group and I'm going to be sorry when it's the end of the course. Yesterday we had a cold buffet lunch for a change, and made the best of the lovely weather and spacious garden to relax for a while - we do a long day, and so a good break at lunch ...	2007-08-01
1205	Arrival and Departure experiences - another hotel Running a hotel for our trainees (and other business customers) on one hand, and staying in hotels regularly while away on business on the other hand gives me a rare chance to see closely what goes on from both sides, in depth. And it's a great chance to learn for our own hotel - to take the best ideas ...	2007-05-29
966	CSL, KISS and RTFM Mary was engrossed in her conversation with her workmates last night. Lisa and I nipped into a near-empty (apart from 8 staff) McDonalds and walked up to the counter and stood there for what felt like an age. I'm guessing that they've got some form of inspection today as the frenetic activity going ...	2007-04-21
1091	The Psyche is all wrong. I accept that I should pay - somehow - for my internet connection when I'm staying away in a hotel, but having to make a decision between 3 pounds for 30 minutes, 5 pounds for 2 hours and 17 pounds for 24 hours or 69 pounds for a week at Premier Travel Inn (Via Swisscom) is always one of those issues ...	2007-02-24
699	Extremes costs of getting on line Where I'm working, they have a setup for visitors to use their wireless network; just put in the network name, browse and you get a login screen. Logged in, gave password, and on line. And a clear statement of the terms and conditions and security issues. And it's part of what they provide for all ...	2006-06-05 (short)
714	Room for Octopuses Have you ever tried to manoeuvre your luggage in and out of a hotel room, through firedoors at inconvenient locations directly at the top of the stairs and up narrow flights that seem designed for smaller people? Yes, I have too. This room in Scotland was a "classic" .... and we're watching and learning ...	2006-06-05 (short)
736	New Tape Librarian Even before I started University way back in the 1970s, I was working as a tape librarian - a library of some 60,000 tapes of data recorded by boats and land crews undertaking seismic oil exploration - setting off explosives or using a strong vibrator to shake the earth and record echos from which the ...	2006-06-05