Resources from the web site of Well House Consultants on the subject of The Well House Manor team. We provide
Behind every successful customer service business
is a team of keen, dedicated staff and owners. Meet
Lisa, Graham and the other team members here
|Articles and tips on this subject||updated|
|4004||Annual Accounts - a big job for a small business|
Paperwork and Company Accounts ... Lisa's been working hard and the files have gone to the accountants. I dropped them off there earlier this week, a box so heavy that the receptionist called for a more muscular colleague to take them where they had to go.
The amount of admin and bookkeeping, the ...
|3988||Three cheers for the staff at Well House Manor|
I'm not usually one for Company Christmas Dinners, but the one we had in December was the exception, and it's made not by the food, not by the place, not by the season ... it's made by the people. Truely, we have an exceptional team at Well House Manor who are really great to work with.
|3871||On getting noticed for the right reasons when you ask about job availability|
If someone takes the trouble to get in touch and ask about working for Well House Consultants, I'll take the trouble to reply to them. But much more often than not, the answer has to be "no, sorry ..."; we're a small and tight team, and we've learned to become a well oiled machine which hasn't needed ...
|3425||Our National Autograss Champion, from Melksham|
Congratulation to Sarah, one of our key team members, in regaining the National Autograss Racing Championship (for class 2 vehicles) at Hereford last weekend. Pictured here holding a rather large cup, a certificate, and goodness knows what else.
Sarah's been dedicated to the sport for a number of ...
|3312||Are you cheerful, reliable and available on Saturday mornings?|
At Well House Manor, we've now got 3 x full time staff ... and we run 2 shifts every day. So that's 14 shifts to run, with 15 sets of 8 hours to cover them. Sufficient, right? Well - it can be sufficient in the Winter, but in the holiday and activity season of the summer, it doesn't give us a depth ...
|3201||A change to the Well House team - thank you and good luck, Chris|
Family, friends and regular customers may know that Chris, who's worked for us for a number of years at Well House Manor, was away for a considerable period at the end of last year. Chris was admitted to hospital in August - paraphrasing Monopoly "Go directly to Hospital. Do not complete your shift. ...
|2952||Concluding the interview process|
One of the most delightful parts of my job (though it's very rare) is to get in touch with people and say "yes - please do come and work for/with us" - and I'm doing some of that this afternoon. One of the toughest parts is getting in touch with candidates who we've seen, but then decided that they ...
|2938||An opportunity to join our team!|
This article was written on 28th August 2010 ... this update is 2 weeks later, 9th September 2010, 8 p.m. Applications have just closed for these roles. I will be reviewing / deciding over the next couple of days, and letting everyone who's been in touch know ... and (soon) introducing new member on ...
|2946||Level playing fields, job vacancies, lemons and peaches|
Keeping a level playing field, and keeping personal data confidential, preclude me from writing more than a few generalities about some of the interesting way things unfolded when I posted up a week ago that we're looking for help - a.k.a. a sort of job vacancy. Over the past few days, I've heard from ...
|1585||Well House Consultants / Manor - Staff|
This Good Friday morning [21st March 2008], I was serving breakfasts at 7 a.m. - truly the hotel business runs at all hours of the day and night, and 365 days a year (yes we did have breakfasts to serve and guests to check in on Christmas day!)
And so we need - and have - a strong team to cover 7 mornings ...
|2924||Job applicants - wondering why they apply|
Quoting out of context is rather naughty ... but the comment " I’m not sure why some people apply for a position that seems ill suited to them ..." from another blogger - [here] got me thinking.
The cynic in me suggests answers of "So they can tell the benefit folks that they HAVE applied for jobs ...
|1065||Graham Ellis - an Introduction|
Sharing an introduction I made elsewhere - I'm not just an IT trainer - I do have other interests!
Hi, I'm Graham Ellis. I've been in the "IT" industry for 30+ years, and I live in Melksham, Wiltshire. I run specialist training courses here and many of my customers (or until last December, they came) ...
|2037||The Interview and The Lift|
The Interview was for a pressure position - European Software Support Specialist for an American product - working for the American manufacturer and based at their single European office in Basingstoke, from where they co-ordinate their distribution and dealership network through Europe. It went well ...
|2027||Who sticks by you in the snow?|
There are those businesses who will go out of their way to continue to provide a the best service they can in the inclement weather, and there are those who will abandon even their regular customers in the snow - "fair weather friends". It's been interesting to learn who falls into which group this ...
|2021||Short health and safety course|
We're a training company, and we believe in getting our staff trained. Today, being a quiet day, Chris and Sharon attended a Health and Safety course run by Switch Training in Malmesbury. Chris called in shortly before the start to confirm that he had found the place ... and said he would let me know ...
|1002||Meet the neighbours|
Last night, we held our 'neighbours reception' at Well House Manor. There are 8 adjoining properties, another half dozen or so facing us across the road and some others very close by. Our place would probably have been replaced by 23 dwelling units but for their effective campaigns against planning ...
|1927||Team changes at Well House - looking forward|
When people leave a job where they were in a customer facing role, it's usual for them to quietly disappear from the scene with as little as possible said to the customers. I can understand why that's the convention, but I'm going to do rather the opposite here and write a little piece to say "Thank ...
Monday morning saw me at 'The Manor' before 6 O'clock ... to welcome Martin onto our team. We met Martin soon after we started the process of puchasing "The Old Manor" as it then was ... he had just moved to the Melksham area a month or two earlier and was settling into his first job here. But you know ...
From my email
Subject: Application for any post.
I am writing in response to the job vacancy announcement of the above mentioned post. The position requirements and my skills are a perfect match.
As you'll see on my enclosed resume, I have the educational background, ...
|1805||Carlisle High School - Class of 1973 Reunion|
Saturday, 20th September 2008 - at the Expo Centre, K Street, Carlisle, PA
Oh goodness - I'm not one for the formal pictures! Let me tell you a little bit about the event and then you can go to http://www.wellho.net/share/reunion.html to see a set of candid letterbox pictures. And do keep visiting ...
|1580||Congratulations, Martin and Marta|
Congratulations to Martin (our morning manager) and Marta on the arrival of David Jonathan - a son, born this morning at about a quarter past 10. The brief message I have tells me that mother and son are doing well. ...
|1324||Well House Manor appoints a General Manager|
I'm delighted to announce the appointment of Chris Ellis to a new role as General Manager of our Well House Manor hotel ([Link]).
Chris joins us from Ladbrokes where he has worked for a number of years in customer-facing roles -- joining them as a rookie clerk, then rapidly rising to senior shop manager. ...
|1083||Behind the scenes|
Behind every successful course, conference or hotel stay there's a team of people working to make it that success. Here's a few pictures of our "behind the scenes" team.
Christine prepares to serve for a day conference.
Martin prepares the "Wilts" - our larger conference room - before the start ...
|972||Both one team and two|
Last night ... a great night was had by all at the skittle evening we arranged at Melksham House - the Cooper Avon sports and social club here in Melksham.
It was a great chance for Lisa and I to thank our team of staff and close helpers for all the hard work they've put in over the past months, with ...
With Well House Consultants growing - just over a month now until we open Well House Manor, and lots happening on many fronts - we've instigated a monthly staff meeting. It's to ensure that everyone's in the picture as to what has been happening in all departments, and what will be happening in the ...
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