"We want our rooms to appear to be so clean, fresh and new that each guest feels he's the first to use them". A laudable target, but realistically one that's not going to be achievable for every single letting. Never the less, I was shocked to be asked by a delegate this morning "did Axxxxx Dxxxxx stay in my room last week". And I did happen to know that said A.D. had stayed in that room ... about a week previously, and there had been other guests in there in between.

Had A.D.'s colleague - for that's who our new guest is - found one of A's socks under the bed? A bottle of A's distinctive handlotion in the bathroom cupboard? A's hairs in the shower?

No ... it turned out that the radio was set to Radio Cymru ... and THAT was the clue. I think we can be forgiven that one, although I am very conscious that the TVs need to be reset between guests. I've personally found subtitles switched on several times, TV set to analog not Freeview and - well - we should have them such that the "on" button come straight up to a selected channel for each new guest. These are things we're learning in our current 'running in' mode that turns at the turn of the year.
(written 2006-12-15 04:58:10)

 M400 - Well House Manor - The Hospitality Business
  [2593] Food and drink launch - (2010-01-21)
  [2303] Turning potential customers away - (2009-07-24)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [1877] Guests doing a bunk? - (2008-11-09)
  [1792] All the pieces fall into place - hotel and courses - (2008-09-10)
  [1622] An extra step - victory from defeat - (2008-04-25)
  [1548] Hotelympia - show report - the lighter side - (2008-02-21)
  [1445] Looking after you Christmas Customer Crowds - (2007-11-26)
  [1422] Wiltshire - speaker / after dinner talker offer - (2007-11-05)
  [1421] Castle Lodge Hotel, Ely, Cambridgeshire - (2007-11-04)
  [1284] An update on the West Wilts show ... - (2007-07-30)
  [1248] How NOT to oversell a hotel - (2007-06-27)
  [1180] Conjugation - (2007-05-08)
  [1161] A contrast in room rates and facilities - (2007-04-25)
  [1122] Hotel - online feedback forms compared - (2007-03-30)
  [1108] Express service - (2007-03-14)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1048] Getting rid of people - hotel techniques - (2007-01-21)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1002] Meet the neighbours - (2006-12-20)
  [922] Staying at your own hotel - (2006-11-12)
  [884] Drive time - (2006-10-02)
  [774] Bed and Breakfast, or Hotel? - (2006-06-22)

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You should think you're first in a hotel room
Ruby v Perl - interpollating variables
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