Hotel and training centre, Melksham, Wiltshire
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Swipe cards for hotel rooms - Security issues

We're using swipe cards for room access at Well House Manor - it allows us to give our guests a single key that gives them access to their room, the front door, and the conference rooms if appropriate. And as they're time limited, it allows our guests to be reassured that a previous guest who failed to return his or her key cannot return and get back in the room ... also good news for us as proprietors as we don't have a security headache with lots of keys out there. And cards that are NOT printed with room numbers, addresses, etc, also pose less of a problem even when "in date" if they get dropped or mislaid.

But I've learnt of a story - an urban myth - concerning these cards. It was said that some hotels put credit card details on them. And indeed it turned out that it wasn't always an urban myth - a few hotels (NOT us) were caught doing it. But, hey, the blank cards are cheap. We do like to reuse them but if you're concerned you're welcome to take them with you. Perhaps we should add an advert on them?

At the moment, our room cards are themed with the pictures in each individual room, and guests will have seen them in use from the first day. We've now added card holders with a note of our contact numbers if you need to phone back in, and our 24 page room information folder (our "FAQ") is available.

Added - July 2010

Q. via page - /mouth/939_Swipe-cards-for-hotel-rooms-Security-issues.html
what to do when the computer didn`t abale to encode the reservation and the room will be given to other guest?


A.I'm not sure if I understand the question

... but ...

If we want to cancel a key that's already been made, and we don't have the original key, we can encode a new card to replace the old one in such a way that the first time the new card is used in a lock old one ceases to be valid. We then use the new key ourselves (in each lock effected) to test it / invalidate the old one. Simples.

(written 2006-11-23, updated 2010-07-16)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M300 - Well House Manor - Behind the scenes
  [3961] Well House Staff Party - (2012-12-22)
  [3844] Rooms ready for guests - each time, every time, thanks to good system design - (2012-08-20)
  [3743] Sunday - no longer a day of rest - (2012-05-28)
  [3093] How many toilet rolls - hotel inventory and useage - (2010-12-18)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [2960] The Well House team - September 2010 - (2010-09-19)
  [2916] Testing the robustness of our hotel and training systems - holiday and sickness times - (2010-08-11)
  [2910] Robust - testing the system - (2010-08-09)
  [2396] Easing off in our 50s? - (2009-09-06)
  [2247] A day in the life of a hotelier - (2009-06-18)
  [2125] We have lost a regular business guest - (2009-04-10)
  [1991] Rules for a King - (2009-01-13)
  [1973] Required Request - (2009-01-03)
  [1957] Why are cooks bad tempered? - (2008-12-22)
  [1948] Blame Culture - (2008-12-17)
  [1904] Ruby, Perl, Linux, MySQL - some training notes - (2008-11-23)
  [1900] Table Topics - (2008-11-22)
  [1854] Three Seasonal Pictures - (2008-10-25)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1571] Await guests in the early hours - (2008-03-12)
  [1520] Terms and Conditions - Hotel, England - plain English - (2008-01-26)
  [1515] Keeping staff up to date on hotel room status - (2008-01-22)
  [1490] Software to record day to day events and keep an action list - (2007-12-31)
  [1441] On cancellations, rebooking, and pricing schemes - (2007-11-22)
  [1371] Hotel in Melksham at Christmas - (2007-09-29)
  [1369] One business, four different angles! - (2007-09-28)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1311] What do people look for on a hotel web site? - (2007-08-20)
  [1285] In the army, or in civvie street? - (2007-07-31)
  [1189] Meet, greet and welcome - (2007-05-16)
  [1179] Sizing sheets and other domestic issues - (2007-05-07)
  [1159] It can take more that one plus one to get two. - (2007-04-22)
  [1105] A week is a long time in the life of a conference centre - (2007-03-10)
  [1083] Behind the scenes - (2007-02-17)
  [1000] One Thousand Posts and still going strong - (2006-12-18)
  [951] What happened at Geekmas - (2006-11-28)
  [931] Before and After - Well House Manor - (2006-11-18)
  [927] Hotel door furniture - (2006-11-15)
  [897] Too much for the National Trust - (2006-10-18)
  [868] Smoking, or no - (2006-09-16)
  [813] Monday Morning at Well House Consultants Melksham - (2006-07-24)
  [769] King Edward VII - days of empire - (2006-06-20)
  [742] A visit from the solicitor - (2006-06-03)
  [677] Sympathetic development - (2006-04-09)
  [203] Holes in on line information - (2005-02-05)


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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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