"No Smoking".

That's the story at our training centre, and at Well House Manor too. But there's a further story that says "but these delegates and hotel guests are our customers and we provide them with a service that doesn't restrict them". A paradox; one man's freedom to smoke in the lounge is another's loss of freedom to enjoy clear air there. I was anticipating that the new smoking laws, passed in February 2006 and due to come into force next year would provide guidance, but I now read:

"Smoking will still be allowed in the home and in places considered to be homes, such as prisons, care homes and hotels.. Ah!

So It's our choice as proprietors. We want to provide for our customers, to give them somewhere they can smoke in comfort and whatever the weather. But we don't want to have our other customers holding theire breath every time they go through the lounge or come in through the front door ....

To some extent, the Jury's still out and we're investigating options. Options to provide a good, dry, easy to access smoking area that the smokers WILL use, and very much aware that if we fail on any of the three criteria - if it's poor, wet, or hard to get to, many people will take the easy option and smoke just in the entrance porchway, or in their bedrooms and set the alarms off.

It's been a "manor morning". What with the smoking, and with working our final details of which way all the doors open and how we want the locks programmed. I now know my RX (handle on tight, opening inwards) from my LO (handle of left, opening outwards)
(written 2006-09-16)

 M300 - Well House Manor - Behind the scenes
  [3093] How many toilet rolls - hotel inventory and useage - (2010-12-18)
  [2961] Initial handling of phone calls and walk in visitors - (2010-09-19)
  [2960] The Well House team - September 2010 - (2010-09-19)
  [2916] Testing the robustness of our hotel and training systems - holiday and sickness times - (2010-08-11)
  [2910] Robust - testing the system - (2010-08-09)
  [2396] Easing off in our 50s? - (2009-09-06)
  [2247] A day in the life of a hotelier - (2009-06-18)
  [2125] We have lost a regular business guest - (2009-04-10)
  [1991] Rules for a King - (2009-01-13)
  [1973] Required Request - (2009-01-03)
  [1957] Why are cooks bad tempered? - (2008-12-22)
  [1948] Blame Culture - (2008-12-17)
  [1904] Ruby, Perl, Linux, MySQL - some training notes - (2008-11-23)
  [1900] Table Topics - (2008-11-22)
  [1854] Three Seasonal Pictures - (2008-10-25)
  [1637] Providing exceptional service - and carrying on doing so. - (2008-05-09)
  [1571] Await guests in the early hours - (2008-03-12)
  [1520] Terms and Conditions - Hotel, England - plain English - (2008-01-26)
  [1515] Keeping staff up to date on hotel room status - (2008-01-22)
  [1490] Software to record day to day events and keep an action list - (2007-12-31)
  [1441] On cancellations, rebooking, and pricing schemes - (2007-11-22)
  [1371] Hotel in Melksham at Christmas - (2007-09-29)
  [1369] One business, four different angles! - (2007-09-28)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1311] What do people look for on a hotel web site? - (2007-08-20)
  [1285] In the army, or in civvie street? - (2007-07-31)
  [1189] Meet, greet and welcome - (2007-05-16)
  [1179] Sizing sheets and other domestic issues - (2007-05-07)
  [1159] It can take more that one plus one to get two. - (2007-04-22)
  [1105] A week is a long time in the life of a conference centre - (2007-03-10)
  [1083] Behind the scenes - (2007-02-17)
  [1000] One Thousand Posts and still going strong - (2006-12-18)
  [951] What happened at Geekmas - (2006-11-28)
  [939] Swipe cards for hotel rooms - Security issues - (2006-11-23)
  [931] Before and After - Well House Manor - (2006-11-18)
  [927] Hotel door furniture - (2006-11-15)
  [897] Too much for the National Trust - (2006-10-18)
  [813] Monday Morning at Well House Consultants Melksham - (2006-07-24)
  [769] King Edward VII - days of empire - (2006-06-20)
  [742] A visit from the solicitor - (2006-06-03)
  [677] Sympathetic development - (2006-04-09)
  [203] Holes in on line information - (2005-02-05)

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