Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.

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Python and Tcl - public course schedule [here]
Private courses on your site - see [here]
Please ask about maintenance training for Perl, PHP, Lua, etc
 
Staff Meeting

With Well House Consultants growing - just over a month now until we open Well House Manor, and lots happening on many fronts - we've instigated a monthly staff meeting. It's to ensure that everyone's in the picture as to what has been happening in all departments, and what will be happening in the coming months. It's to allow us to reinforce the company line and ethos so that none of us drift away from our objectives, and the strategies we're applying to achieve them. And it's to give everyone a chance to make inputs ... in addition to chances that are always open during the month. Sometimes, the more formal setting helps.

Here's a couple of inputs that came up, from Christne and Leah, during yesterday's meeting.

"The travel reps used to be so helpful on our holidays, and it was really worthwhile going along to the welcome meeting. But these days, they're not telling you about the local shops and cafes near the hotel and where to get loacl buses - they're intent only on pushing their own high priced excursions".

"Should we provide a vending machine to sell things that people might have forgotten to bring when they're staying with us?"

These two inputs have both 'hit' our thoughts - taken us in directions that we perhaps hadn't thought to explore fully prior to the meeting (excellent - THAT is one of the meeting's objectives). And indeed after the meeting, combining Leah's and Christine's thoughts lead us to some firming up of strategy ... and how to tactically move towards it.

Resolved ... that we'll be looking at vending a limited selection of items, both technical and nontechnical, that people may have forgotten. Whether we do so through a vending machine or via front desk sales remains to be evaluated, and has been set down as an action.

Resolved ... that items we sell will be supplied as a service rather than as a profit centre; in that way, we'll be happy to advise our clients of other products and greater ranges that are available close by.

See all my talk of "objectives", "strategies" and "tactics"? ... in order for us all to see where we're headed, I've laid down a few definitions and details here.
(written 2006-08-30)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
G502 - Well House Consultants - Business Practice
  [4520] No cold sales calls please - but delighted to hear from others! - (2015-09-29)
  [4415] Buffet review - taking the price into account - (2015-02-05)
  [4293] Certification - (2014-09-15)
  [4107] Snog, Marry, Avoid - (2013-05-31)
  [3755] Cruising on the Mersey Ferry? - (2012-06-07)
  [3750] Matching opening hours to when customers can come in and buy - (2012-06-04)
  [3665] Will will smile? - (2012-03-22)
  [3613] Keeping Business Local. But is that realistic? - (2012-02-13)
  [3506] Cold call contacts - preference services and turning off spam sales approaches - (2011-11-03)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3157] A new monopoly on the ferry to Northern Ireland - (2011-02-04)
  [3073] Customer Service - the boundary - (2010-11-27)
  [2966] Cheap Country Hotel in Melksham, Wiltshire? - (2010-09-21)
  [2936] The service that customers should receive - (2010-08-27)
  [2821] Chancellor George Osborne inspires Perl Program - (2010-06-22)
  [2788] Cost of Sales - (2010-06-01)
  [2598] An excuse for making a sales call - (2010-01-26)
  [2465] Melksham Town - asleep or awake? - (2009-10-21)
  [2331] Certification Revisted - Lua - (2009-08-09)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2190] How you are (re)presented at an exhibition - (2009-05-19)
  [2187] Are we IITT (Institute of IT Training) members? - (2009-05-17)
  [2161] Get it right ... if it goes wrong, it takes so much effort to sort out! - (2009-05-08)
  [2126] Weeding out old phone numbers - (2009-04-11)
  [2122] Commission Creep - (2009-04-08)
  [2044] Please Trouble me - (2009-02-16)
  [1913] Alastair Darling helps make paperwork and confusion - (2008-11-30)
  [1855] Volunteer v Employee - a skewed balance? (FSB) - (2008-10-25)
  [1713] Ways to accept credit cards - or not! - (2008-07-19)
  [1626] Early May - a short chance to regroup and improve - (2008-05-01)
  [1485] Copyright and theft of images, bandwidth and members. - (2007-12-26)
  [1453] What makes our courses special? - (2007-12-02)
  [1394] Business to Business Networking - North and West Wilts / Melksham - (2007-10-17)
  [1373] New Month, New Quarter, New Laws - (2007-10-01)
  [1342] Google, wwmdirectory, Freshwater, ATP - new scam? - (2007-09-09)
  [1319] Customer feedback - lifeblood of a business - (2007-08-25)
  [1263] 0800 043 8225 - a new phone number for Well House - (2007-07-10)
  [1260] An inspirational business talk from one of our prospective MPs - (2007-07-06)
  [1243] Heavy duty hole punch - (2007-06-24)
  [1165] Extended Credit request - train in June and be paid in September - (2007-04-27)
  [1157] Speed Networking - a great evening and how we arranged it - (2007-04-21)
  [1133] B-2-B Networking, 20th April. Useful for YOUR business? - (2007-04-03)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1057] Selling by phone and Skype - our policy - (2007-01-30)
  [906] A commitment we won't be making - (2006-10-27)
  [883] Age discrimination law - (2006-10-01)
  [869] UNABLE TO ATTEND - (2006-09-16)
  [808] Sales call - (2006-07-19)
  [766] Discounts and approved supplier lists - (2006-06-17)
  [664] Ruby course - oops - it's not happening - (2006-04-01)
  [652] Morning Post - (2006-03-20)
  [626] Not just a pretty face to answer the phone. - (2006-02-26)
  [536] Cancellations and penalties - (2005-12-21)
  [491] Being atypical is typical - (2005-11-10)
  [487] On line course booking - credit card protection - (2005-11-06)
  [467] Tell them three times - (2005-10-17)
  [457] Do the work and take the risk - a PHP contract to avoid - (2005-10-06)
  [438] Fair system for travel and accommodation expenses - (2005-09-07)
  [399] simplicity hides real size - (2005-07-31)
  [321] Sales - the alternative close - (2005-05-23)
  [297] A reminder that the customer is King - (2005-05-01)
  [226] Growing our systems - (2005-02-24)
  [217] Use of time - (2005-02-16)
  [211] Look after your staff and they'll look after you. AOL. - (2005-02-12)
  [200] Tips for the top - (2005-02-03)
  [188] Pink elephant and appreciation - (2005-01-24)
  [180] Skunk works - (2005-01-17)
  [157] Automatic service upgrades - (2004-12-19)
  [137] Certification schemes - (2004-12-02)
  [129] Trawling our site to prevent student copying - (2004-11-24)
  [125] Staff theft - (2004-11-21)
  [121] Fair and Simple - (2004-11-17)
  [108] A typical morning - (2004-11-03)
  [95] Five red flags - (2004-10-21)
  [88] Getting the right level of trainer - (2004-10-14)
  [77] Telephone systems - (2004-10-07)
  [68] Get the strategy worked out and the tactics just fall into place. - (2004-09-30)
  [27] Sales technique - (2004-08-25)
  [15] 90 to 10 or 80 to 20 rule - (2004-08-15)

G907 - Well House Consultants - Recruitment and Career Development
  [3740] Looking and Learning - even on Holiday - (2012-05-22)
  [3594] Back to Uni - (2012-01-26)
  [3490] How not to call when job seeking ... - (2011-10-20)
  [3440] Research is exciting. But should routine be automated? - (2011-09-14)
  [2294] Can you learn to program in 4 days? - (2009-07-16)
  [2255] Past PHP delegates / others - coding help needed for next 3 months - (2009-06-23)
  [2109] Why most training fails ... - (2009-03-30)
  [1967] LinkedIn - Thrice Asked, and joined. - (2008-12-30)
  [1963] Best source to learn Java (or Perl or PHP or Python) - (2008-12-28)
  [759] Watch your Google profile - (2006-06-13)
  [751] Want to be a technical trainer in the UK? - (2006-06-08)
  [729] Career development advice - (2006-05-23)
  [722] I'm answering a job applicant - (2006-05-16)
  [587] Job vacancy - double agent wanted - (2006-02-02)
  [585] Looking for Python staff - (2006-02-01)
  [503] 10 years C# knowledge please - (2005-11-23)
  [408] Can an older person learn a programming language - (2005-08-10)
  [389] Tough Love - (2005-07-25)
  [285] What career opportunities for web designers - (2005-04-20)
  [253] Finding the right holes - (2005-03-21)
  [198] A new skill may not be quick and easy - (2005-02-02)
  [116] The next generation of programmer - (2004-11-13)

M301 - The Well House Manor team
  [4227] Happy Christmas from the Well House Manor team - (2013-12-25)
  [4004] Annual Accounts - a big job for a small business - (2013-02-15)
  [3988] Three cheers for the staff at Well House Manor - (2013-01-24)
  [3871] On getting noticed for the right reasons when you ask about job availability - (2012-09-26)
  [3425] Our National Autograss Champion, from Melksham - (2011-09-08)
  [3312] Are you cheerful, reliable and available on Saturday mornings? - (2011-05-30)
  [3201] A change to the Well House team - thank you and good luck, Chris - (2011-03-14)
  [2952] Concluding the interview process - (2010-09-10)
  [2946] Level playing fields, job vacancies, lemons and peaches - (2010-09-05)
  [2938] An opportunity to join our team! - (2010-08-28)
  [2924] Job applicants - wondering why they apply - (2010-08-16)
  [2037] The Interview and The Lift - (2009-02-12)
  [2027] Who sticks by you in the snow? - (2009-02-05)
  [2021] Short health and safety course - (2009-02-02)
  [1927] Team changes at Well House - looking forward - (2008-12-06)
  [1839] Job application - (2008-10-13)
  [1805] Carlisle High School - Class of 1973 Reunion - (2008-09-21)
  [1585] Well House Consultants / Manor - Staff - (2008-03-21)
  [1580] Congratulations, Martin and Marta - (2008-03-17)
  [1324] Well House Manor appoints a General Manager - (2007-08-28)
  [1083] Behind the scenes - (2007-02-17)
  [1065] Graham Ellis - an Introduction - (2007-02-05)
  [1002] Meet the neighbours - (2006-12-20)
  [972] Both one team and two - (2006-12-08)
  [895] Welcome, Martin - (2006-10-16)


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Lighter moments
Staff Meeting
Bath - a tourist city on our doorstep
Image maps for navigation - a straightforward example
Is Perl being replaced by PHP and Python?
Course scheduling and Geekmas - are they traditions yet?
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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