Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.

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Our best hotel customers help us ... to help them ... be our best customers.

* They check that what we have to offer is right for them before they book.

* When they initially enquire, they include where, when, and how many people (and dogs) in their party; they are honest and complete in their booking, letting us know if they're bringing a dog for example, and they also let us know if we're not quite what we're looking for and they've decided to stay elsewhere, rather than leaving us wondering / following up / with accommodation lighty pencilled in.

* They don't try and beat us down on an already-good price. Of course, if they do persuade us to do a "bargain basemnent" deal, they'll know that they'll get the last choice of rooms after all the other guests have been most fittingly assigned.

* They let us know roughly when they'll be arriving so that we can be ready to greet them, but if they get delayed they don't rush to meet the original schedule - they let us know of the delay and make sure they arrive safe

* If they have trouble working something out, they ask. And if they learn or know something about our area which we don't, they tell us.

* They make themselves at home, and they treat the place with the respect they woulid treat their own home with too

* They are real individuals - we treat them as such, and welcome them treating us, and our other guests, as individuals too.

* If they don't like something, or have a problem with what we offer, they tell us so we can put it right. And if the like what we offer, they become our ambassadors and tell their friends.

* If something gets broken or spilled, they tell us

* And when they leave, it's smiles all around and not "goodbye" but "see you next time you come to Well House Manor in Melksham"



P.S. If they want us to book them a taxi they ask in good time. And they check they've got all their possessions with them before they leave.
(written 2016-01-04)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M100 - Introduction to Well House Manor
  [4715] Well House Manor - Still five out of five! - (2016-10-30)
  [4299] The Best Bed and Breakfast in Melksham? - (2014-09-19)
  [4147] A hidden hotel gem in Melksham - (2013-07-31)
  [3985] Special weekend at Well House Manor - come and see Wiltshire - (2013-01-20)
  [3864] Guest Guide for Well House Manor and Melksham - (2012-09-18)
  [3800] Fancy a weekend away? Try Well House Manor in Melksham, Wiltshire - (2012-07-09)
  [3765] Christmas in June? Melksham hotel bookings and Santa train - (2012-06-15)
  [3611] A customer thanks Well House Manor - (2012-02-13)
  [3202] Telling you something about us in just one line - (2011-03-15)
  [3115] Perl, Python, PHP, Lua, Linux, and more - and business hotel too. Menu for 2011 - (2010-12-31)
  [3014] Well House Manor - the next six years - (2010-10-24)
  [2978] Christmas 2010 - Well House Manor, Melksham, Hotel - (2010-10-01)
  [2941] Wedding season in Melksham - somewhere good to stay - (2010-08-31)
  [2923] Fresh air and beautiful places in Wiltshire - (2010-08-15)
  [2425] Weekend and Christmas Promotion - Well House Manor Hotel, Melksham - (2009-09-26)
  [2125] We have lost a regular business guest - (2009-04-10)
  [2119] Make your business a DESTINATION business - (2009-04-05)
  [2076] A New Advert for Well House Manor - (2009-03-11)
  [1975] Well House Manor Hotel - on plan for 2009 business guests - (2009-01-03)
  [1968] Review of 2008 - (2008-12-31)
  [1866] What a difference a day made - (2008-11-02)
  [1706] The Story of Well House Manor - (2008-07-12)
  [1492] Well House Consultants Training and Hotel - 2008 news - (2008-01-01)
  [1388] Well House Manor - a year on - (2007-10-12)
  [1384] An email update for past guests and delegates - (2007-10-08)
  [1371] Hotel in Melksham at Christmas - (2007-09-29)
  [1332] Melksham Hotel - Five Star Kitchen! - (2007-09-04)
  [1261] High summer at Well House Manor - (2007-07-08)
  [1211] A lot has happened in a year - (2007-05-31)
  [1132] Well House Manor, Melksham, Art Gallery - (2007-04-02)
  [1112] Bank Holiday country breaks in Melksham, Wiltshire - (2007-03-17)
  [1072] Well House Manor in the Snow - (2007-02-09)
  [1069] Rail trouble forced me to buy hotel - (2007-02-07)
  [1018] Open Source Courses and Business Hotel - products and prices for 2007 - (2007-01-01)
  [1002] Meet the neighbours - (2006-12-20)
  [978] Wellhouse Manor, Hotel, Melksham - (2006-12-10)
  [940] Winter at Well House Manor - Open Houses - (2006-11-23)
  [902] Brand new hotel and training centre, Melksham - (2006-10-22)
  [891] Well House Manor Hotel, Melksham, Wiltshire - (2006-10-10)
  [793] The Wilts and Berks Canal - (2006-07-05)
  [756] Seeing the bricks for the trees - (2006-06-11)
  [677] Sympathetic development - (2006-04-09)
  [571] Well House Manor - (2006-01-21)
  [512] Exciting futures - the Well House Manor project - (2005-11-30)

M150 - For users of Well House Manor.
  [4567] Japanese and Malaysian food in Melksham - (2015-11-01)
  [4379] Well House Consultants / Well House Manor - Prices for 2015 - (2015-01-01)
  [3976] Easy pricing, quick and easy checkout - (2013-01-15)
  [3552] Melksham Training Centre and Hotel internet speed - how does it compare? - (2011-12-14)
  [3544] Looking for hotel rooms in Melksham over Christmas? We still have some availability - (2011-12-08)
  [2962] Well House Manor - the history of the hotel - (2010-09-20)
  [2660] One number for Well House - 01225 708225 - (2010-03-04)
  [2590] A healthy, local breakfast in Melksham - (2010-01-19)
  [2307] Breakfast in Mexico - (2009-07-27)
  [2253] Walks in and around Melksham, Wiltshire - (2009-06-21)
  [1290] Badges, Breakfasts and Trigger - (2007-08-04)
  [582] DWIM and AWWO - (2006-01-30)

M400 - Well House Manor - The Hospitality Business
  [4603] Happy New Year. Our customers are our ambassadors - (2016-01-01)
  [4543] Saturday morning at Well House Manor - (2015-10-17)
  [4521] Should we get an AA or Visit Wiltshire hotel assessment? - (2015-10-09)
  [4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
  [4202] Excellent Railfuture conference, but some setup lessons - (2013-11-03)
  [4051] On reading a new hotel review - (2013-03-24)
  [4033] Official Star ratings for hotels - still worth having? - (2013-03-07)
  [3988] Three cheers for the staff at Well House Manor - (2013-01-24)
  [3909] Every Customer Counts - (2012-11-01)
  [3838] Guest review - Well House Manor, Melksham - (2012-08-14)
  [3832] A busy day at Well House Manor - so come in and make it even busier! - (2012-08-10)
  [3743] Sunday - no longer a day of rest - (2012-05-28)
  [3660] A Pivotal Incident - learning how to welcome your guests - (2012-03-18)
  [3309] Tipping Policy - Well House Manor - (2011-05-29)
  [3164] Brown - or Mrs Sally Brown, accountant from Whitstable? - (2011-02-10)
  [3147] Hotel star ratings - towards a better system of review - (2011-01-25)
  [2936] The service that customers should receive - (2010-08-27)
  [2879] Night Porter and reception - 24 hours a day? - (2010-07-20)
  [2724] Escapee Grandparents welcome - Henfield and Melksham - (2010-04-15)
  [2593] Food and drink launch - (2010-01-21)
  [2303] Turning potential customers away - (2009-07-24)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [1877] Guests doing a bunk? - (2008-11-09)
  [1792] All the pieces fall into place - hotel and courses - (2008-09-10)
  [1622] An extra step - victory from defeat - (2008-04-25)
  [1548] Hotelympia - show report - the lighter side - (2008-02-21)
  [1445] Looking after you Christmas Customer Crowds - (2007-11-26)
  [1422] Wiltshire - speaker / after dinner talker offer - (2007-11-05)
  [1421] Castle Lodge Hotel, Ely, Cambridgeshire - (2007-11-04)
  [1284] An update on the West Wilts show ... - (2007-07-30)
  [1248] How NOT to oversell a hotel - (2007-06-27)
  [1180] Conjugation - (2007-05-08)
  [1161] A contrast in room rates and facilities - (2007-04-25)
  [1122] Hotel - online feedback forms compared - (2007-03-30)
  [1108] Express service - (2007-03-14)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1048] Getting rid of people - hotel techniques - (2007-01-21)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [988] You should think you're first in a hotel room - (2006-12-15)
  [922] Staying at your own hotel - (2006-11-12)
  [884] Drive time - (2006-10-02)
  [774] Bed and Breakfast, or Hotel? - (2006-06-22)


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Questions for First (West of England)
PC Plod - alive and scaremongering in Wiltshire?
Our best hotel customers help us ... to help them ... be our best customers.
TransWilts - robust these days - no longer the first service to be cancelled
Hungarian, Camel, Snake and Kebab - variable naming conventions
Sorting by key or by comparator - Perl 6
Mapping an array / list without a loop - how to do it in Perl 6
Introspecion in Perl 6
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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