Hotel and training centre, Melksham, Wiltshire
High quality accommodation for course delegates, business travellers and the leisure visitor too.

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Python, Lua, Tcl, C and C++ training - public course schedule [here]
Private courses on your site - see [here]
Please ask about maintenance training for Perl, PHP, Java, Ruby, MySQL and Linux / Tomcat systems
 
Reaching a hotel standard where 99% of guests would return - and maintaining that standard

I believe that online customer reviews are critically important in attracting new guests these days, and I know that they're vital for our own use in ensuring that we provide what the customer wants, and we continue to provide what the customer wants. So I was very happy to find this little diagram from Trip Advisor as I was clicking through some of the hotelier's links they provide.



I have blanked out the name of the other local establishment that the (no subscription) Trip Advisor system compared us to; I note we have far fewer reviews than them (or than almost anyone else), but then that's because we've only got the five rooms.

The "trick" is in - not coming up with a good product - but KEEPING coming up with a good product. And the "answer" is having a team that has a belief in providing that good product, and in helping by motivating and enabling them to do so.

As I write, we already have a few nights filled in October, and we're down to just one room most weekends at Well House Manor. We DO accept dogs, we DO accept single night bookings, and we do promise you a warm welcome and an enjoyable stay.
(written 2013-10-01, updated 2013-10-05)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M107 - Well House Manor Newsreel
  [4543] Saturday morning at Well House Manor - (2015-10-17)
  [4358] A brilliant finish to 2014 training and business guests, and a look to 2015 - (2014-12-20)
  [4262] Updated staff systems helps us look after our customers better - (2014-04-11)
  [4116] International Melksham - industry, and beautiful countryside - (2013-06-15)
  [4101] POETS day at Well House Manor - (2013-05-24)
  [3967] Hotel bedroom - even larger TV! - (2013-01-04)
  [3965] Well House Manor, Melksham - on national TV next week - (2012-12-30)
  [3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
  [3883] Apple Pressing Day 2012 - (2012-10-07)
  [3858] The apple crop of 2012 - (2012-09-15)
  [3834] Geekmas 2012 - celebrating open source languages such as Perl, PHP and Python - (2012-08-11)
  [3828] Pimms and Croquet in Edwardian Melksham - 8th September 2012 - Food Festival Event - (2012-08-05)
  [3827] Melksham Community Apple Pressing Day - (2012-08-05)
  [3821] Well House Manor at Dawn ... and later in the day - (2012-07-28)
  [3645] Keeping our hotel looking like new, by using our gained experience - (2012-03-09)
  [3586] Emergency First Aid Provision at Well House Manor - part of the service - (2012-01-19)
  [3535] Melksham, Luxury Hotel Rooms, Christmas. - (2011-12-02)
  [3505] Well House Manor - Winter Warmers - Open 7 days a week, 11 to 5 ++ - (2011-11-01)
  [3405] Where do businessmen stay in Melksham? - (2011-08-25)
  [3014] Well House Manor - the next six years - (2010-10-24)
  [2984] Customer Review - Hotel Room, Melksham - (2010-10-03)
  [2424] A Winter Weekend Special at Well House Manor - (2009-09-26)
  [2076] A New Advert for Well House Manor - (2009-03-11)


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A fond memory
Some other Articles
Not treading water, but not risking the ship for a 0.5th of tar either
Melksham to Bath and Zigzag buses - at a turning point?
TransWilts Trains - running a successful campaign talk
A fond memory
Reaching a hotel standard where 99% of guests would return - and maintaining that standard
Welcome to Salford and Oldham
Grumbling about trains? Buses can be far worse!
Exceptionally, I sign a petition - on a life and death issue for Irish dogs
Changing transport and destinations - looking forward to a good future
Where are you? How to write a geosensitive application
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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