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More things to make sure that we do NOT do ...

An addition to my note on my "Oxford" Hotel ... and confirmation of why we provide Well House Manor for our guests...

One loo, one showerroom between three rooms (the 4th in en Suite). And when I took a shower, I noted:

* No loo in the bathroom.



* Going to the separate loo on the way to the bathroom... no hooks or table to put towel/clothes on while using loo - had to use floor.

* A shared shower mat for all guests

* Toilet and shower room doors bolt from inside, with no outside indication if they're engaged or not

* Black mould in the shower

* Shower head very loose - you have to jiggle with it when the water's on to get it to play over you rather than down the wall.

+ Good water flow, hot water, came through almost instantly too

And looking wider

* Thin walls

* Fire safety sign on floor, under fire extinguisher, wedged in by bookcase



* No checkin to check address / gather any needed legal deatails

* Not matching hangers in wardrobe



* Fire door and automatic closer on bedroom but carpet pile stops the door closing automatically, and it must be dragged

* Single tiny cereal packet at breakfast - then the basket's taken away. Single butter pat. Nice butter, mind you.

* Lots of doors marked "private". No "knock for help" or call bell. A mobile phone number to call "if you need to reach us".

* "BBE July 2012" says the marmalade - in May 2013

+ Strong WiFi connection / easy connection (benchmarked to a tenth of what we have at Well House Manor, but it met my needs!)

+ Efficient payment - took my 50 pounds quickly by modern credit card machine

In summary... I can put up with a lot of the limitations if made to feel welcome - but here I felt that my primary purpose was to provide an income. So much could be done at so little outlay... but then they were full, so why bother - there will be plenty more mugs along to pay them their fifty quid.
(written 2013-05-18, updated 2013-05-25)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M401 - Well House Manor - Seeing how others do it
  [4443] Seventh stay away this year - and it's still only February! - (2015-02-25)
  [4373] A long and disappointing evening - (2014-12-30)
  [4348] Taking my life in my hands in Swansea - (2014-12-11)
  [4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
  [4255] Making a personal gain from a more expensive business hotel stay - (2014-04-02)
  [4245] It always happens to me when I'm in Borehamwood! - (2014-03-06)
  [4177] Setting and publishing your hours to suit your customer base - (2013-09-18)
  [4109] What might you find at a tiny bed and breakfast? - (2013-06-03)
  [4091] A reminder of why we opened Well House Manor for our customers - (2013-05-17)
  [4081] Pushing down the advertised price, pushing up the total price charged. - (2013-05-08)
  [4058] The highs and lows of customer service - Cheltenham - (2013-04-03)
  [3975] Being an amateur hotel inspector helps me run a professional hotel - (2013-01-14)
  [3970] Comparing four VERY different places to stay - (2013-01-11)
  [3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
  [3900] The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed - (2012-10-20)
  [3794] Should hotel staff sit on the toilet in the customer bedrooms? - (2012-07-02)
  [3776] Some traps it's so easy to fall into in designing your web site - (2012-06-23)
  [3754] Eyes Wide Open - (2012-06-06)
  [3368] Well House Manor hotel, Melksham - recommended to you by our customers - (2011-07-23)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3054] Longhope Hotel - (2010-11-16)
  [2911] Feeding the Grockles - (2010-08-09)
  [2885] Twenty Questions - (2010-07-24)
  [2502] Monday night, Tuesday night - (2009-11-13)
  [2441] Not your cup of tea? - (2009-10-08)
  [2413] Sanity checking the price, and selling up to increase income - (2009-09-21)
  [2311] Floor to ceiling - (2009-07-30)
  [2308] A new place in pictures - (2009-07-28)
  [2127] Call in the professionals! - (2009-04-12)
  [2105] Hire Car, from Atlanta Airport - (2009-03-27)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [1915] Quietly putting prices up - (2008-12-02)
  [1758] Lindors Hotel, near St. Briavels, Wye Valley - (2008-08-18)
  [1672] The Composting Cone Challenge - (2008-06-10)
  [1597] Comparing hotels - as a guest and from the proprietors view - (2008-04-01)
  [1547] New bathing idea for hotels from Hotelympia - (2008-02-20)
  [1525] Just one thing let the service down - but that is my memory - (2008-01-31)
  [1458] The wrong way to put up prices - (2007-12-05)
  [1454] From Sunday to Monday, from Melksham to the Balkans - (2007-12-03)
  [1413] The little gestures that can really count - (2007-10-27)
  [1406] Away or home - which do I prefer? - (2007-10-25)
  [1374] Maidenhead Coffee Challenge - (2007-10-02)
  [1356] Crystal Ball - How long do I need to be online? - (2007-09-18)
  [1354] Match the Bedroom to the Hotel - (2007-09-17)
  [1347] Wireless Internet Access at hotels - an update and some pitfalls - (2007-09-12)
  [1333] Kasteel Elsloo - Michelin rated hotel. - (2007-09-05)
  [1301] Plastic or China - (2007-08-12)
  [1287] Work and play at Well House Manor - Football and Shell Shortcuts - (2007-08-02)
  [1205] Arrival and Departure experiences - another hotel - (2007-05-26)
  [1091] The Psyche is all wrong. - (2007-02-24)
  [1026] The Wheatsheaf 2, The Bell 0 - (2007-01-09)
  [1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [736] New Tape Librarian - (2006-05-28)
  [714] Room for Octopuses - (2006-05-08)
  [699] Extremes costs of getting on line - (2006-04-25)
  [693] The on line booking experience - (2006-04-21)
  [619] If its Sunday, it must be the Norland - (2006-02-23)
  [514] Crazy Day-sies - (2005-12-02)
  [17] Differing tastes - (2004-08-17)


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Python Properties - how and why
Some other Articles
Melksham Chamber of Commerce - Report for AGM, 21st May 2013
Perl design patterns example
Django - first steps - Updated
Python Properties - how and why
More things to make sure that we do NOT do ...
Identity in Python
Test Driven Development in Python - Customer Comes First
Quick and easy - showing Python data hander output via a browser
Some tips and techniques for huge data handling in Python
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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