Hotel and training centre, Melksham, Wiltshire
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A reminder of why we opened Well House Manor for our customers

Twenty years ago, I would have been happy with the B&B I'm writing from. The room's clean and recently decorated, the bed's comfortable and the traffic noise from outside is bearable. But, alas, times have moved on and these days people want more - indeed that's exactly why we opened Well House Manor for our business guests... later extended to business guests of other local businesses, and now as a generally available hotel.

So - what are the issues that have changed?

Firstly, I prefer en-suite. Now I knew this was not when I booked it, but I still expected a wash basin in the room. Tough, there isn't one. And - worse - the single shared loo doesn't have a washbasin either; the only wash and water available is in the single shared bathroom shower room.

Secondly, I like a bit of space. This room's a single. And it's a single because that's all that could fit between the door and the wall. There's no room for a bedside table, so in order to put something aside, it's down to the floor or up and across to the little "dresser/desk" which is very suitable for smaller people.



Thirdly, I welcome a welcome tray and, yes there is one (queue for water at the shower room). And I would love to be able to plug it in. I'm able to do so, provided that I unplug either my laptop or the TV, but the kettle must remain and boil on the floor because the built-in cable isn't long enough to reach up to the dresser.



Fourthly, the description of the location is "Oxford". Postal address, maybe but it turns out that it's on a very long street and is beyond even the ring road. Bit of an issue as I left my car where I'm working and walked here due to the traffic issues of the City. An enquiry of where there's a nearby place to eat tells me to go to Summertown - that's a mile and a half, and advises me to get the bus if I don't want to walk.

Fifthly, the welcome was "a la seaside landlady". Not "did you have a good journey", but "I'm glad you got here [at last] because we're going out". And that was at around 18:30, when I had booked for arrival between 18:00 and 19:00.

In the 1990s, this would have been fine - the sort of place where First Alternative delegates used to stay when I was training for them in Harwell. But times have moved on, everyone (or nearly everyone) has upped their game and although it's clean (and does offer WiFi) it's fallen behind - and behind to the degree of being "sorry - I wouldn't stay again".

The price I'm paying? The same as I paid for a hotel about half a mile from Paddington station last week, which overlooked a London Square and was just round the corner to Bayswater. And that was en-suite. Mind you - the London place is exceedingly good value!
(written 2013-05-17, updated 2013-05-18)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M401 - Well House Manor - Seeing how others do it
  [4443] Seventh stay away this year - and it's still only February! - (2015-02-25)
  [4373] A long and disappointing evening - (2014-12-30)
  [4348] Taking my life in my hands in Swansea - (2014-12-11)
  [4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
  [4255] Making a personal gain from a more expensive business hotel stay - (2014-04-02)
  [4245] It always happens to me when I'm in Borehamwood! - (2014-03-06)
  [4177] Setting and publishing your hours to suit your customer base - (2013-09-18)
  [4109] What might you find at a tiny bed and breakfast? - (2013-06-03)
  [4093] More things to make sure that we do NOT do ... - (2013-05-18)
  [4081] Pushing down the advertised price, pushing up the total price charged. - (2013-05-08)
  [4058] The highs and lows of customer service - Cheltenham - (2013-04-03)
  [3975] Being an amateur hotel inspector helps me run a professional hotel - (2013-01-14)
  [3970] Comparing four VERY different places to stay - (2013-01-11)
  [3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
  [3900] The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed - (2012-10-20)
  [3794] Should hotel staff sit on the toilet in the customer bedrooms? - (2012-07-02)
  [3776] Some traps it's so easy to fall into in designing your web site - (2012-06-23)
  [3754] Eyes Wide Open - (2012-06-06)
  [3368] Well House Manor hotel, Melksham - recommended to you by our customers - (2011-07-23)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3054] Longhope Hotel - (2010-11-16)
  [2911] Feeding the Grockles - (2010-08-09)
  [2885] Twenty Questions - (2010-07-24)
  [2502] Monday night, Tuesday night - (2009-11-13)
  [2441] Not your cup of tea? - (2009-10-08)
  [2413] Sanity checking the price, and selling up to increase income - (2009-09-21)
  [2311] Floor to ceiling - (2009-07-30)
  [2308] A new place in pictures - (2009-07-28)
  [2127] Call in the professionals! - (2009-04-12)
  [2105] Hire Car, from Atlanta Airport - (2009-03-27)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [1915] Quietly putting prices up - (2008-12-02)
  [1758] Lindors Hotel, near St. Briavels, Wye Valley - (2008-08-18)
  [1672] The Composting Cone Challenge - (2008-06-10)
  [1597] Comparing hotels - as a guest and from the proprietors view - (2008-04-01)
  [1547] New bathing idea for hotels from Hotelympia - (2008-02-20)
  [1525] Just one thing let the service down - but that is my memory - (2008-01-31)
  [1458] The wrong way to put up prices - (2007-12-05)
  [1454] From Sunday to Monday, from Melksham to the Balkans - (2007-12-03)
  [1413] The little gestures that can really count - (2007-10-27)
  [1406] Away or home - which do I prefer? - (2007-10-25)
  [1374] Maidenhead Coffee Challenge - (2007-10-02)
  [1356] Crystal Ball - How long do I need to be online? - (2007-09-18)
  [1354] Match the Bedroom to the Hotel - (2007-09-17)
  [1347] Wireless Internet Access at hotels - an update and some pitfalls - (2007-09-12)
  [1333] Kasteel Elsloo - Michelin rated hotel. - (2007-09-05)
  [1301] Plastic or China - (2007-08-12)
  [1287] Work and play at Well House Manor - Football and Shell Shortcuts - (2007-08-02)
  [1205] Arrival and Departure experiences - another hotel - (2007-05-26)
  [1091] The Psyche is all wrong. - (2007-02-24)
  [1026] The Wheatsheaf 2, The Bell 0 - (2007-01-09)
  [1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [736] New Tape Librarian - (2006-05-28)
  [714] Room for Octopuses - (2006-05-08)
  [699] Extremes costs of getting on line - (2006-04-25)
  [693] The on line booking experience - (2006-04-21)
  [619] If its Sunday, it must be the Norland - (2006-02-23)
  [514] Crazy Day-sies - (2005-12-02)
  [17] Differing tastes - (2004-08-17)


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Test Driven Development in Python - Customer Comes First
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Identity in Python
Some other Articles
Django - first steps - Updated
Python Properties - how and why
Identity in Python
A reminder of why we opened Well House Manor for our customers
Test Driven Development in Python - Customer Comes First
Quick and easy - showing Python data hander output via a browser
Some tips and techniques for huge data handling in Python
Python network programming - new FTP and socket level examples
Cacheing class for Python - using a local SQLite database as a key/value store
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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