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Three cheers for the staff at Well House Manor

I'm not usually one for Company Christmas Dinners, but the one we had in December was the exception, and it's made not by the food, not by the place, not by the season ... it's made by the people. Truely, we have an exceptional team at Well House Manor who are really great to work with.

Yesterday, I was working from home. But I was secure in the knowledge that Well House Manor was being run professionally, efficiently and politely. Indeed, I would have been in the way - a loose wheel - had I been in the way on one of the busiest days with over half the guest rooms being checked out, all bar one rooms being checked in (and the changing of rooms that implies) together with an external conference / event running in our larger "Wilts" room.

And this morning, a note from a guest who arrived during the weekend and left very early for Heathrow and her mornng flight to the USA: "Graham, your staff are some of the kindest people in the world. It was a true pleasure to stay here. Thank you for having me as a guest, yet treating me like family". Again - what a delight. And that's the most important of all the plaudits as it's the customer that makes it. Add to the excellent team our small size, and we truely can and do enjoy having everyone to stay, and to making their stay enjoyable.
(written 2013-01-24, updated 2013-01-26)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M301 - The Well House Manor team
  [4227] Happy Christmas from the Well House Manor team - (2013-12-25)
  [4004] Annual Accounts - a big job for a small business - (2013-02-15)
  [3871] On getting noticed for the right reasons when you ask about job availability - (2012-09-26)
  [3425] Our National Autograss Champion, from Melksham - (2011-09-08)
  [3312] Are you cheerful, reliable and available on Saturday mornings? - (2011-05-30)
  [3201] A change to the Well House team - thank you and good luck, Chris - (2011-03-14)
  [2952] Concluding the interview process - (2010-09-10)
  [2946] Level playing fields, job vacancies, lemons and peaches - (2010-09-05)
  [2938] An opportunity to join our team! - (2010-08-28)
  [2924] Job applicants - wondering why they apply - (2010-08-16)
  [2037] The Interview and The Lift - (2009-02-12)
  [2027] Who sticks by you in the snow? - (2009-02-05)
  [2021] Short health and safety course - (2009-02-02)
  [1927] Team changes at Well House - looking forward - (2008-12-06)
  [1839] Job application - (2008-10-13)
  [1805] Carlisle High School - Class of 1973 Reunion - (2008-09-21)
  [1585] Well House Consultants / Manor - Staff - (2008-03-21)
  [1580] Congratulations, Martin and Marta - (2008-03-17)
  [1324] Well House Manor appoints a General Manager - (2007-08-28)
  [1083] Behind the scenes - (2007-02-17)
  [1065] Graham Ellis - an Introduction - (2007-02-05)
  [1002] Meet the neighbours - (2006-12-20)
  [972] Both one team and two - (2006-12-08)
  [895] Welcome, Martin - (2006-10-16)
  [849] Staff Meeting - (2006-08-30)

M400 - Well House Manor - The Hospitality Business
  [4613] Our best hotel customers help us ... to help them ... be our best customers. - (2016-01-04)
  [4603] Happy New Year. Our customers are our ambassadors - (2016-01-01)
  [4543] Saturday morning at Well House Manor - (2015-10-17)
  [4521] Should we get an AA or Visit Wiltshire hotel assessment? - (2015-10-09)
  [4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
  [4202] Excellent Railfuture conference, but some setup lessons - (2013-11-03)
  [4051] On reading a new hotel review - (2013-03-24)
  [4033] Official Star ratings for hotels - still worth having? - (2013-03-07)
  [3909] Every Customer Counts - (2012-11-01)
  [3838] Guest review - Well House Manor, Melksham - (2012-08-14)
  [3832] A busy day at Well House Manor - so come in and make it even busier! - (2012-08-10)
  [3743] Sunday - no longer a day of rest - (2012-05-28)
  [3660] A Pivotal Incident - learning how to welcome your guests - (2012-03-18)
  [3309] Tipping Policy - Well House Manor - (2011-05-29)
  [3164] Brown - or Mrs Sally Brown, accountant from Whitstable? - (2011-02-10)
  [3147] Hotel star ratings - towards a better system of review - (2011-01-25)
  [2936] The service that customers should receive - (2010-08-27)
  [2879] Night Porter and reception - 24 hours a day? - (2010-07-20)
  [2724] Escapee Grandparents welcome - Henfield and Melksham - (2010-04-15)
  [2593] Food and drink launch - (2010-01-21)
  [2303] Turning potential customers away - (2009-07-24)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [1877] Guests doing a bunk? - (2008-11-09)
  [1792] All the pieces fall into place - hotel and courses - (2008-09-10)
  [1622] An extra step - victory from defeat - (2008-04-25)
  [1548] Hotelympia - show report - the lighter side - (2008-02-21)
  [1445] Looking after you Christmas Customer Crowds - (2007-11-26)
  [1422] Wiltshire - speaker / after dinner talker offer - (2007-11-05)
  [1421] Castle Lodge Hotel, Ely, Cambridgeshire - (2007-11-04)
  [1284] An update on the West Wilts show ... - (2007-07-30)
  [1248] How NOT to oversell a hotel - (2007-06-27)
  [1180] Conjugation - (2007-05-08)
  [1161] A contrast in room rates and facilities - (2007-04-25)
  [1122] Hotel - online feedback forms compared - (2007-03-30)
  [1108] Express service - (2007-03-14)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1048] Getting rid of people - hotel techniques - (2007-01-21)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [988] You should think you're first in a hotel room - (2006-12-15)
  [922] Staying at your own hotel - (2006-11-12)
  [884] Drive time - (2006-10-02)
  [774] Bed and Breakfast, or Hotel? - (2006-06-22)


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Melksham Chamber of Commerce - join us in our future
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Forward to
Plenty to see and do - even in Winter - on a Well House Manor weekend
Some other Articles
Conference and Meeting Rooms available in Melksham
Email from Christopher Columbus to announce finding America?
Stripes of Snow
Plenty to see and do - even in Winter - on a Well House Manor weekend
Three cheers for the staff at Well House Manor
Melksham Chamber of Commerce - join us in our future
Rail services in Wiltshire - up in the air? We need to say what is best required.
Special weekend at Well House Manor - come and see Wiltshire
20 minutes in to our 15 minutes of fame
Upcoming courses at Well House Manor - Ruby, Python, Perl
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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