A purely personal post from Graham Ellis
Lisa and Graham live in Melksham, Wiltshire, England

Search for:
Home Accessibility Our Courses Our Hotel The Mouth Chamber Resources Trains! About Us Contact
 
This week, we're updating our course layouts and descriptions. Presentation and materials always gently change over time, but just occasionally there's a need to make a step change to clear out some of the old and roll in the new. That's now happening - but over a long and complex site it's not instant and you'll see sections of the site changing up to and including 19th September.

See also [here] for status update
 
The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed

We run a hotel. And because I teach training courses away, I stay at lots of other hotels too. That gives me an excellent opportunity to learn about how others do it ... to come back with ideas to adopt, and things which we should take care to avoid. Such feedback is valuable for us and for our team at Well House Manor as it helps us do even better - just as we enjoy getting other feedback and ideas by watching TV programs such as "Four in a Bed". I have written the following review in such a way that the establishment will remain anonymous; whist I received excellent value and just might stay again (near to where I sometimes train, good night's sleep, close to takeaways) it's not all positive and probably wouldn't be seen as good publicity!

Enough of the pre-amble




I can't expect a 35 pound a night room to come up to the standards of a 85 pound room, can I? So I'm going to comment rather than complain at the lack of en-sute facilties, the lack of a desk to work at, the "slight" version of the continental breakfast, the lack of a front door bell ("knock the letter box" you learn later) the creaky floorboards, "we have no parking - you should be OK in one of the residential streets around here", and the front door ("please lock behind you") which was so stiff or had a knack I couldn't get. For the price, what I got was considerable, and fulfilled my needs. Very old fashioned (cash rather than card), not especially business guest friendly (not VAT registered, teddy bears and dolls occupying the chair!), but based on my Monday night stay, I would stay there again.

On Tuesday, I couldn't stay over - a Chamber of Commerce meeting meant that I had a long commute home and back to where I was training.

On Wednesday, I had prebooked the same place, but this time found myself - for two nights - in their new 'luxury log cabin'. Now that was a real surprise to me in a tight-packed Victoria Terrace area of a big old town, hard by the massive retaining walls of the railway embankment (which is now a footpath, so no train noises!). My over-critical eye noted a few things (hey - I'm in the trade so I'm tuned to them!) - the ash tray on the patio beside the cabin door which had the previous guest's butts still floating in rainwater in it, and the "mood" lighting which made it pretty darned impractical to read were little things. Returning at the end of the second day at work, my cabin had been serviced (good), but I was shocked to find that it hadn't been relocked and the admittedly-little I had left there was open for a casual walkin theft - and it should be born in mind that the cabin is in the accessible garden, and not within the hotel behind any other door.

On my second morning, I rose early - to discover when I went to shower that my shower mat and large towel had been cleared the previous day ... and not replaced. OK - little slipup, and I did still have a handtowel that provided a little drying capability. And I noticed that the two hospitality tray mugs had shrunk to one. Then I'm in the shower, and an insistent knock on the door is heard; covering as best as possible, i unlock the door and - with an apology - I'm handed a larger towel and bathmat with a "sorry - overlooked" comment from the proprietor. Nice gesture / good follow up when he or his partner discovered the error. Huge shame that they [towels] stank of his tobacco smoke, which I learned to my distaste as I dried.

Did I raise the matter of the door being unlocked with the proprietors? I was going to, but no. As I paid that morning, I asked where I should drop off the key when I was done - "through the letter box?". "Oh - just leave it in the lock, we've never had any trouble" was their reply, and that was my signal that they were at least aware (and could take casually) the security.

For 35 pounds for the second and third nights then? Yes, again a good deal. I actually prefer the security of an inside room, the ability to get to my room without having to pick my way over stepping stones over the sodden garden, and light enough to read papers without eyestrain. But would I have stayed in the log cabin with Lisa at the double rack rate of 80 pounds? That's getting rather close to our 95 for a double. Perhaps I would with the dogs - after all, I found the hotel on a per friendly site. But one small problem - I mentioned this to the proprietess to find out whether 1.5 greyhounds and 0.5 staffie would be a bit much, and she told me "we DID once allow some dogs to stay BUT ..." and apparently the experience is not something she wished to repeat. Indeed, she asked me to let her know where they were listed as per friendly, because they ain't. You can't believe everything you read online!
(written 2012-10-20)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M401 - Well House Manor - Seeing how others do it
  [4255] Making a personal gain from a more expensive business hotel stay - (2014-04-02)
  [4245] It always happens to me when I'm in Borehamwood! - (2014-03-06)
  [4177] Setting and publishing your hours to suit your customer base - (2013-09-18)
  [4109] What might you find at a tiny bed and breakfast? - (2013-06-03)
  [4093] More things to make sure that we do NOT do ... - (2013-05-18)
  [4091] A reminder of why we opened Well House Manor for our customers - (2013-05-17)
  [4081] Pushing down the advertised price, pushing up the total price charged. - (2013-05-08)
  [4058] The highs and lows of customer service - Cheltenham - (2013-04-03)
  [3975] Being an amateur hotel inspector helps me run a professional hotel - (2013-01-14)
  [3970] Comparing four VERY different places to stay - (2013-01-11)
  [3963] National TV - Melksham - 9th January 2013, Pre-alert. - (2012-12-27)
  [3794] Should hotel staff sit on the toilet in the customer bedrooms? - (2012-07-02)
  [3776] Some traps it's so easy to fall into in designing your web site - (2012-06-23)
  [3754] Eyes Wide Open - (2012-06-06)
  [3368] Well House Manor hotel, Melksham - recommended to you by our customers - (2011-07-23)
  [3333] Honesty and a friendly welcome goes a long way - (2011-06-25)
  [3054] Longhope Hotel - (2010-11-16)
  [2911] Feeding the Grockles - (2010-08-09)
  [2885] Twenty Questions - (2010-07-24)
  [2502] Monday night, Tuesday night - (2009-11-13)
  [2441] Not your cup of tea? - (2009-10-08)
  [2413] Sanity checking the price, and selling up to increase income - (2009-09-21)
  [2311] Floor to ceiling - (2009-07-30)
  [2308] A new place in pictures - (2009-07-28)
  [2127] Call in the professionals! - (2009-04-12)
  [2105] Hire Car, from Atlanta Airport - (2009-03-27)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [1915] Quietly putting prices up - (2008-12-02)
  [1758] Lindors Hotel, near St. Briavels, Wye Valley - (2008-08-18)
  [1672] The Composting Cone Challenge - (2008-06-10)
  [1597] Comparing hotels - as a guest and from the proprietors view - (2008-04-01)
  [1547] New bathing idea for hotels from Hotelympia - (2008-02-20)
  [1525] Just one thing let the service down - but that is my memory - (2008-01-31)
  [1458] The wrong way to put up prices - (2007-12-05)
  [1454] From Sunday to Monday, from Melksham to the Balkans - (2007-12-03)
  [1413] The little gestures that can really count - (2007-10-27)
  [1406] Away or home - which do I prefer? - (2007-10-25)
  [1374] Maidenhead Coffee Challenge - (2007-10-02)
  [1356] Crystal Ball - How long do I need to be online? - (2007-09-18)
  [1354] Match the Bedroom to the Hotel - (2007-09-17)
  [1347] Wireless Internet Access at hotels - an update and some pitfalls - (2007-09-12)
  [1333] Kasteel Elsloo - Michelin rated hotel. - (2007-09-05)
  [1301] Plastic or China - (2007-08-12)
  [1287] Work and play at Well House Manor - Football and Shell Shortcuts - (2007-08-02)
  [1205] Arrival and Departure experiences - another hotel - (2007-05-26)
  [1091] The Psyche is all wrong. - (2007-02-24)
  [1026] The Wheatsheaf 2, The Bell 0 - (2007-01-09)
  [1011] Well House Manor and Beechfield House, Hotels, Melksham - (2006-12-29)
  [966] CSL, KISS and RTFM - (2006-12-05)
  [736] New Tape Librarian - (2006-05-28)
  [714] Room for Octopuses - (2006-05-08)
  [699] Extremes costs of getting on line - (2006-04-25)
  [693] The on line booking experience - (2006-04-21)
  [619] If its Sunday, it must be the Norland - (2006-02-23)
  [514] Crazy Day-sies - (2005-12-02)
  [17] Differing tastes - (2004-08-17)

Z801 - Pettifog
  [4282] On tipping - and the expectation of a tip - (2014-07-10)
  [4167] The important customers are the majority, not the celebrity - (2013-09-08)
  [4140] Riots in Melksham - (2013-07-13)
  [3835] The Information age - not yet truly with us? - (2012-08-12)
  [3749] Removal of water safety equipment, and how to use a lifesaver ring - (2012-06-04)
  [3302] Are you a half full or half empty person? - (2011-05-25)
  [3084] Can you trust the big brand names? - (2010-12-12)
  [3030] Liquorice allsorts and Dolly Mixtures - (2010-11-05)
  [3013] Audio equipment - (2010-10-24)
  [2944] What others cannot do in 10 months takes Virgin 10 minutes - (2010-09-03)
  [2937] The cat in the dustbin - (2010-08-27)
  [2788] Cost of Sales - (2010-06-01)
  [2761] A small business, facing a big government questionnaire - (2010-05-12)
  [2625] Both feet on the same pavement - (2010-02-05)
  [2193] Excellent product, excruciating customer service. 3 Mobile Broadband - (2009-05-21)
  [2122] Commission Creep - (2009-04-08)
  [1972] Pettifog and forum boards away from public view - (2009-01-03)
  [1862] Remember your units - (2008-10-31)
  [1839] Job application - (2008-10-13)
  [1783] Think before you send - (2008-09-02)
  [1741] Age Concern - (2008-08-07)
  [1349] Cash is not an acceptable way of paying - (2007-09-13)
  [1337] A series of tyre damages - (2007-09-08)
  [1170] Smoking, or no? The law insists we spell out the obvious - (2007-05-01)
  [826] Fighting illegal net use by imposing download limits - (2006-08-09)
  [815] Time trickles like water through a sieve - (2006-07-27)
  [791] Strange housewarming - (2006-07-03)
  [783] Good follow up ... my thanks - (2006-06-28)
  [638] A pile of sand? Where do we stand? - (2006-03-08)
  [600] It costs nothing to say THANK YOU - (2006-02-11)
  [562] Smoke and mirrors - (2006-01-12)
  [519] New Road - (2005-12-06)
  [478] Watch what you wear - (2005-10-26)
  [471] And it gets even better - (2005-10-21)
  [439] You cant - (2005-09-08)
  [323] 1 in 48 steel - (2005-05-24)
  [90] Rude old people - (2004-10-16)
  [87] Too sittings - (2004-10-13)
  [52] International awareness - (2004-09-17)


Back to
Father Christmas to be on train in Melksham
Previous and next
or
Horse's mouth home
Forward to
How much parking should there be at Melksham Campus?
Some other Articles
Want to help us improve transport in Wiltshire? Here is how!
Python Programming class for delegates who have already self-taught the basics
Shell - Grep - Sed - Awk - Perl - Python - which to use when?
How much parking should there be at Melksham Campus?
The Xxxxx Guest House in Xxxxxxxxxxx - my stay reviewed
Father Christmas to be on train in Melksham
The course must go on - improvements to tutor travel plans, with immediate effect
Autumn scenes from Melksham
An email marathon
Flowchart to program - learning to program with Well House
4286 posts, page by page
Link to page ... 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86 at 50 posts per page


This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

Link to Ezine home page (for reading).
Link to Blogging home page (to add comments).

You can Add a comment or ranking to this page

© WELL HOUSE CONSULTANTS LTD., 2014: Well House Manor • 48 Spa Road • Melksham, Wiltshire • United Kingdom • SN12 7NY
PH: 01144 1225 708225 • FAX: 01144 1225 899360 • EMAIL: info@wellho.net • WEB: http://www.wellho.net • SKYPE: wellho

PAGE: http://www.wellho.net/mouth/3900_The ... iewed.html • PAGE BUILT: Sun Mar 30 15:20:58 2014 • BUILD SYSTEM: WomanWithCat