Where do I find .... (Our hotel FAQ)
In-room information is vital, and should be kept up to date. Which is sometimes rather easier said than done! We've been updating our folders. I'm sharing some of the text - our alphabetic listing - here to give you some idea of what we have available
Please settle your room and event accounts in full on departure unless prior arrangements have been made. For stays in excess of a seven days, we may present an account weekly. Payment may be made by debit or credit cards, or in cash.
Each room has a clock radio with an alarm for you to use. The clocks are linked to a satellite, and automatically adjust when the clocks go forward in the spring and back in the autumn. Please ask if you would like us to knock on your door in addition to the alarm clock.
We accept dogs; we ask that you keep your dogs off the furniture, and don't bring them into the breakfast room. They are wecome to run in our rear garden, which is enclosed, and you'll find a water bowl at the end of the pation. Please clean up after your dog. Other pets may be accepted by prior arrangement.
Please ask a member of our staff if you require anything, and we'll do our best to help. If there is no member of staff easily to hand, please dial 0800 043 8225 (freephone) or press the doorbell button. This way you'll reach whoever's on duty at any time of day or night. If you require the emergency services, please call them first by dialling 999.
Bedding and Towels.
We encourage you to help us save on washing and ironing. Bedding is routinely changed twice a week during your stay; if you want it changed more often, please leave out the "change me" card, or ask our team in the morning to change it during the day. If you would like towels changed, please leave them on the bathroom floor.
Bibles and religious books
are available for your use in our library. Guests are welcome to contribute books which relect their own faiths.
An extended Continental breakfast buffet is available from 7 a.m. to 9 a.m. (Monday to Friday) and 8 a.m to 10 a.m. (Saturday and Sunday). If you let us know the evening before, we can extend these hours.
Cream teas are available every afternoon in the Whitworth breakfast room, in the library or on the patio in the summer. An alternative menu is available inside in winter.
You may cancel up to 11 a.m. on the day you are due to arrive / let us know by 11 a.m. in the morning if you're going to be checking out early. Otherwise you may be charged for an extra night.
Free for guests and their visitors during their stay. You may leave your car on checkout if you're working in Melksham that day before driving to your next destination.
You may notice that we have some webcams. These are provided for your security and ours as they help us keep an efficient eye on Well House Manor.
Check in and out.
You may check in at any time from 3 p.m. Many of our guests arrive with us at the end of an intercontinental journey, and are welcome to arrive much earlier, or very late, with prior notice. We ask that you check out by 11 a.m. unless you have asked to extend beyond that time, which is often possible.
The nearest Chemist is at Gifford's Surgery - turn RIGHT out of our gate, and it's about 200 yards.
You are welcome to bring children to the museum and cafe. We do not offer overnight accommodation for guests under the age of 14.
All prices are in UK pounds. We are able to accept payment in other currencies, but the exchange rate we have to offer is poor as we do very little currency exchange, and you are strongly recommended to covert your cash at a local bank prior to checkout, or to pay on debit or credit card.
Cycles and Motor Bykes.
We have a locakable garage in which you are welcome to park your bike while you're staying at Well House Manor.
If you have a special dietary requirement, please give us good notice and we'll do our best to help. We are familiar with many of the more frequent requirements, but cannot guarantee to be able to meet less common requests, especially at short notice.
Turn right out of our gate and Gifford's surgery is about 200 yards. Turn left out of our gate, and The Regency Dental practise is 200 yards on your left. In an emergency, use the 999 service.
Welcome - see "Animals"
We are not licensed to sell alcoholic drinks. However, we provide bottle openers in the rooms, and you are welcome to purchase drinks elsewhere - the nearest is the Spar / Texaco garage just 3 doors up the road. Soft drinks, teas and coffees, and filtered water, are available for our residents to consume at Well House Manor with our compliments.
In the UK, Electricity is 230v, 50 Hz. We have a selection of adaptors available at reception if you have brought your non-UK equipment with you, freely available on loan, but you should check before you plug your equipment in that it will not be damaged by this voltage.
Emergency exits - four.
Front door, Whitworth breakfast room, Library and Wilts Conference room.
We offer two conference rooms - the Wilts and the Berks. The Wilts has a capacity of up to 40 (theatre style), or up to 20 around a conference table. Both rooms are fitted with projectors, and whiteboard walls, and trip-free power and internet services at each table place. Please ask a member of our team if you're interested in holding a meeting or class at Well House Manor.
Extending your stay.
If you want to stay with us longer than originally booked, please ask at reception and we'll do our best to accommodate you. But please note that sometimes we're fully booked, and we may not be able to let you extend. If you need to leave earlier than booked, please let us know as soon as you know. Provided that we know before 11 a.m., you won't be charged for the following night.
Faxing, printing, copying and scanning.
We have a multifuntion print machine available in the library. Please ask for assistance if you're using the machine for the first time.
On hearing the alarms, please leave the building immediately and go to the assembly point by our garage. A member of our staff will advise you when it's safe to re-enter the building. Fire alarms are tested regularly, and guests will be prewarned if a test is due. If you have not been prewarned and hear the alarm, PLEASE LEAVE THE BUILDING IMMEDIATLY.
You are welcome to walk in our gardens. Please close the gates between the front and rear gardens behind you, as the rear garden is an enclosed area in which guests exercise their dogs.
There are minor injury units in Chippenham and Trowbridge; please ask for directions from our team. Melksham hospital does NOT offer a walk in service. If in doubt, please dial 999 and do NOT try to drive anyone with a serious medical problem to a hospital yourself.
Our high speed internet is available to all guests - see separate page
Our library comprises some 700 technical IT books, and many other more general books and resources. Please feel free to use these resources while you're with us.
If you loose something please let us know. If you find something that you suspect someone else has lost, please hand it to a member of staff. If we find something that you probably didn't mean to leave here after you've checked out, we'll send you an email to let you know. Smaller items can be posted 'home'; larger items on a case by case basis.
We are happy to help with luggage (up to 35kgs per bag), and can store your bags for up to 24 hours after checkout.
Copies of the map in this folder are available at reception for you to take with you, and we have a selection of other more detailed maps and specialist maps available for you to borrow. You are also welcome to print maps from online mapping services on our printer.
If you need an ambulance or a parametic, don't wait - dial 999. You are at WELL HOUSE MANOR, 48 SPA ROAD, MELKSHAM, SN12 7NY. All of our full time hotel staff have current emergency first aid training.
The Well House Collection is open to the public every afternoon. Hotel guests are welcome to browse the museum, which features a rotating aspect of the history of Melksham, at any time that our staff are on site - just ask.
Messages may be left with our staff for delivery to guests, any time from 07:30 to 21:00 daily. In an emergency, please call 0800 043 8225 where the duty manager will be able to help you.
A selection of national daily papers is provided at breakfast for our guests to share. If you have a particular paper that you like to read, please let our staff know the previous evening. The Wiltshire Times is available weekly, and the Melksham Independent News, published every fortnight, is in each guest room.
- see Chemist
The pictures that hang on the wall in the bedrooms at Well House Manor are all pictures taken in the Melksham area by members of our team.
Places of Worship.
St Michael's Church, Canon Square (Church of England)
St Anthony Of Padua Church, West End (Roman Catholic)
United Church, High Street (Methodist and United Reform)
Muslim Meeting House, Kings Street
Ebenezer Baptist Chappel, Union Street
- see separate section on in-room facilities
Public Internet Access.
We have a public access internet computer in the library if you didn't bring your own computer with you.
If you're arriving in Melksham by train or on the National Express Coach, let us know and we can arrange for you to be collected from the station / coach stop. On departure, we can arrange rides to Melksham station or to the coach. Local and regional buses stop outside Well House Manor, and in the Market Place, and are covered more fully elsewhere in this folder.
Currently 95 pounds (double occupancy) or 85 pounds (single occupancy) per room per night, throughout the year. This rate includes an extended continental breakfast for each guest each morning, complimentary teas and coffees throughout your stay, internet access, etc. Course delegates, Melksham Chamber of Commerce company staff, and stays of 10 days or longer are available at a delegate rate.
The safety security of our customers and our staff is paramount. Please help us by reporting anything suspicious. We reserve the right to take whatever steps we feel necessary to ensure the safety of our staff, customer and hotel.
See our separate page on what's available
Well House Manor has a no smoking throughout policy. This is a legal rquirement in England. You may, however, smoke in our garden bothy.
All of our prices are subject to VAT (Value Added Tax). This tax is is INCLUDED in the prices we quote (except training courses, as that industry commonly quotes VAT exclusive). We will provide you with a VAT receipt on payment. There is no room tax on hotel rooms in the UK, nor is there a local sales tax.
Please ask us to arrange taxis for you, giving us as much notice as you can. You are welcome to arrange your own, but our team has local knowledge and know who's likely to have a driver available at a good price at busy times.
Most of our guests have mobile phones / cell phones / Skype or Internet phones, all of which can be used from your room. If you wish to make a call from our house phone, please ask a member of staff. If your friends want to call you while you're at Well House Manor, they can do so on +44 (0) 1225 793803. Please let us know if you're expecting a call and where we may find you. This incoming guest phone is located in the library.
We have leaflets describing attractions in the area in reception - please help yourself. And please ask a member of our team too; we all live in Melksham, and we make it our business to know what's around. Melksham also has a Tourist Information Centre near the Post Office, which is open during the week and on Saturday mornings.
If you're leaving Melksham on the 07:20 (Monday to Friday) or 09:20 (Saturday) train, let us know - we can arrange an earlier breakfast, and arrange a lift to the station - about a mile from the hotel - for you.
Available for your use in the coatstand in reception. Please return there after use, or leave open in the porch if they're soaking wet.
The nearest Vet is Beeches Vetinary Practise, on 01225 793335.
The weather in the UK can vary from one day to the next - which is why the British are always talking about it. You'll find frequent weather forecasts on the TV - try Channel 80 (BBC News 24), or visit http://melks.am/weather for a local forecast.
Wake up Calls.
Please use the alarm clock radio provided. We can also give you a knock if requested. (written 2012-08-25, updated 2012-11-04)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articlesM149 - Well House Manor - FAQ 
Visa, MasterCard and American Express - changing payment profiles - (2012-02-01) 
Cash and Cheque policy - UK Hotel - (2011-07-16) 
Come as a customer, leave as a friend - Well House Manor, Hotel, Wiltshire - (2011-04-24) 
Well House Price list, January to March 2011 - (2010-11-25) 
Respecting our customers anonimity - (2010-06-29) 
Printed Directories - the start of the updating season - (2009-08-12) 
First Class - (2009-01-29) 
Coming home tonight - (2008-09-25) 
Plenty of car parking at Well House Manor, Hotel, Melksham - (2008-06-20) 
0800 043 8225 - a new phone number for Well House - (2007-07-10) 
Robert and William Whitworth - (2006-08-01) 
Easy, Free, Reliable internet access - (2006-02-22)
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