Well House Manor has been open for six years. And it's good to see our hotel continuing to get good reviews and feedback. Our Sunday morning checkout / receptionist feed back:
"All the guests said they had a very pleasant and comfortable stay and [xxx] commented that they travel a lot and enjoyed their stay very much. They couldn't find any faults and plan to come and stay again soon."
Excellent. So why have we chosen
now to redecorate some of the rooms and replace some of the fixtures and fittings? Because Well House Manor is a 10 to 15 year project, and we're coming up to halfway through - let's replace things that won't last the whole time at the midpoint. Because we're starting to see things that need doing, and customers will start to notice those things in the future if we don't. And because we're serving a wider market than we initially envisaged, and we've made (and will make a few more) adjustments to suit that market.
Well House Manor is in the town of Melksham, Wiltshire. All rooms are double, large, well fitted and ensuite; we welcome business and leisure guests all year round. Melksham's an old Market town, set in beautiful countryside - there are walks in the valley of the River Avon, alongside the Kennet and Avon Canal, and on the nearby hills and downs. The Cotswold tourist village of Lacock is just five miles away, as is Bradford-on-Avon, and we're within easy reach of Longleat, the Westbury White Horse, Avebury Stone Circle and much more. The bus to Bath - 12 miles away - stops right outside our gate.
Please do come and stay with us - we're just 100 miles from London and have good availability at weekends. We welcome walkers, dogs, cyclists, bikers ... as well as guests arriving by car or public transport.
[hotel web site]; book
[here].
(written 2012-08-14, updated 2012-08-18)
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M400 - Well House Manor - The Hospitality Business [774] Bed and Breakfast, or Hotel? - (2006-06-22)
[884] Drive time - (2006-10-02)
[922] Staying at your own hotel - (2006-11-12)
[988] You should think you're first in a hotel room - (2006-12-15)
[1002] Meet the neighbours - (2006-12-20)
[1046] Bounce, bounce, bounce - (2007-01-20)
[1048] Getting rid of people - hotel techniques - (2007-01-21)
[1084] Writing terms and conditions for conferences and other events - (2007-02-17)
[1108] Express service - (2007-03-14)
[1122] Hotel - online feedback forms compared - (2007-03-30)
[1161] A contrast in room rates and facilities - (2007-04-25)
[1180] Conjugation - (2007-05-08)
[1248] How NOT to oversell a hotel - (2007-06-27)
[1284] An update on the West Wilts show ... - (2007-07-30)
[1421] Castle Lodge Hotel, Ely, Cambridgeshire - (2007-11-04)
[1422] Wiltshire - speaker / after dinner talker offer - (2007-11-05)
[1445] Looking after you Christmas Customer Crowds - (2007-11-26)
[1548] Hotelympia - show report - the lighter side - (2008-02-21)
[1622] An extra step - victory from defeat - (2008-04-25)
[1792] All the pieces fall into place - hotel and courses - (2008-09-10)
[1877] Guests doing a bunk? - (2008-11-09)
[2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
[2283] Everyone is in the customer relations business - (2009-07-12)
[2303] Turning potential customers away - (2009-07-24)
[2593] Food and drink launch - (2010-01-21)
[2724] Escapee Grandparents welcome - Henfield and Melksham - (2010-04-15)
[2879] Night Porter and reception - 24 hours a day? - (2010-07-20)
[2936] The service that customers should receive - (2010-08-27)
[3147] Hotel star ratings - towards a better system of review - (2011-01-25)
[3164] Brown - or Mrs Sally Brown, accountant from Whitstable? - (2011-02-10)
[3309] Tipping Policy - Well House Manor - (2011-05-29)
[3660] A Pivotal Incident - learning how to welcome your guests - (2012-03-18)
[3743] Sunday - no longer a day of rest - (2012-05-28)
[3832] A busy day at Well House Manor - so come in and make it even busier! - (2012-08-10)
[3909] Every Customer Counts - (2012-11-01)
[3988] Three cheers for the staff at Well House Manor - (2013-01-24)
[4033] Official Star ratings for hotels - still worth having? - (2013-03-07)
[4051] On reading a new hotel review - (2013-03-24)
[4202] Excellent Railfuture conference, but some setup lessons - (2013-11-03)
[4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
[4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
[4521] Should we get an AA or Visit Wiltshire hotel assessment? - (2015-10-09)
[4543] Saturday morning at Well House Manor - (2015-10-17)
[4603] Happy New Year. Our customers are our ambassadors - (2016-01-01)
[4613] Our best hotel customers help us ... to help them ... be our best customers. - (2016-01-04)
Some other Articles
Relax at Well House Manor - gardens, fountain, hotelCopying, duplicating, cloning an object in PHPAutoload in PHPSpraying data from one incoming to series of outgoing files in PerlGuest review - Well House Manor, MelkshamEvening behind Melksham SpaIn the garden at Well House ManorThe Information age - not yet truly with us?Geekmas 2012 - celebrating open source languages such as Perl, PHP and PythonLearning to use existing classes in Perl