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A busy day at Well House Manor - so come in and make it even busier!

Breads at Well House ManorBy 8 O'Clock in the morning, it sometimes feels that the day is half done. That's certainly the case at Well House Manor on the "early shift", where the two hours from opening shortly after 6 a.m. through breakfast from 7 a.m. to early departures at 8 a.m. mean that whoever's on duty needs to hit the ground running. During the week, there's an opportunity at about 9 a.m. for the team member on duty to take a mid-shift coffee / food break before tidying the kitchen, cleaning and changing rooms, and starting to prepare for whatever's happening later in the day.

I've done a lot of "earlies" in my time - and I enjoy them. I've had several opportunities this week, with staff taking holidays in what we incorrectly forecast to be a quiet period. But I couldn't do them regularly on top of the training and other things I do too, and I'm aware that the team we have to do the hotel shifts (all of the shifts!) now do a far better job than I can, and in a far more efficient way too. And I'm proud of the team for that (for lots of other reasons too!).

Today, I'm not on earlies - my computer confirms that the front door screen has said "Come in" since 06:12, and I can write up notes from yesterday and prepare for today's Perl Programming Course. It needs a little more preparation than usual, as the course is being updated and this is the first run with the new running order and some new examples.

During the morning, we have a meeting in the museum, and at lunchtime we're expecting a party of around fifteen for a light lunch - ploughman's or soup has been pre-ordered, with seating in the garden requested if the weather is fine, otherwise inside. As it's Friday, most of the guests will be checking out (so that gives us a number of room changes to do), and in the afternoon the museum will be open, and we'll have the cafe open for Cream Teas. Finally - let's add to the mix that there's major work being done on our patio.

"If you want something doing, ask someone who's busy". Yes, we can take bookings, serve you coffees, check you in for tonight, show you the museum. Love to see you. For "we are busy" please read "we are having an exciting time and would love you to share our excitement". I had best get going. When I get to "The Manor" there will be the smell of fresh bread ... and tables to move, and laptops to clear from the large function room in case we get rain at lunchtime!

(written 2012-08-10, updated 2012-08-11)

 
Associated topics are indexed as below, or enter http://melksh.am/nnnn for individual articles
M400 - Well House Manor - The Hospitality Business
  [4613] Our best hotel customers help us ... to help them ... be our best customers. - (2016-01-04)
  [4603] Happy New Year. Our customers are our ambassadors - (2016-01-01)
  [4543] Saturday morning at Well House Manor - (2015-10-17)
  [4521] Should we get an AA or Visit Wiltshire hotel assessment? - (2015-10-09)
  [4321] Are administration / review charges on hotel guests acceptable? - (2014-11-20)
  [4232] Not wanted here - hotel guests who will not be happy - (2013-12-30)
  [4202] Excellent Railfuture conference, but some setup lessons - (2013-11-03)
  [4051] On reading a new hotel review - (2013-03-24)
  [4033] Official Star ratings for hotels - still worth having? - (2013-03-07)
  [3988] Three cheers for the staff at Well House Manor - (2013-01-24)
  [3909] Every Customer Counts - (2012-11-01)
  [3838] Guest review - Well House Manor, Melksham - (2012-08-14)
  [3743] Sunday - no longer a day of rest - (2012-05-28)
  [3660] A Pivotal Incident - learning how to welcome your guests - (2012-03-18)
  [3309] Tipping Policy - Well House Manor - (2011-05-29)
  [3164] Brown - or Mrs Sally Brown, accountant from Whitstable? - (2011-02-10)
  [3147] Hotel star ratings - towards a better system of review - (2011-01-25)
  [2936] The service that customers should receive - (2010-08-27)
  [2879] Night Porter and reception - 24 hours a day? - (2010-07-20)
  [2724] Escapee Grandparents welcome - Henfield and Melksham - (2010-04-15)
  [2593] Food and drink launch - (2010-01-21)
  [2303] Turning potential customers away - (2009-07-24)
  [2283] Everyone is in the customer relations business - (2009-07-12)
  [2007] Launch of Melksham Food and Drink Festival - (2009-01-24)
  [1877] Guests doing a bunk? - (2008-11-09)
  [1792] All the pieces fall into place - hotel and courses - (2008-09-10)
  [1622] An extra step - victory from defeat - (2008-04-25)
  [1548] Hotelympia - show report - the lighter side - (2008-02-21)
  [1445] Looking after you Christmas Customer Crowds - (2007-11-26)
  [1422] Wiltshire - speaker / after dinner talker offer - (2007-11-05)
  [1421] Castle Lodge Hotel, Ely, Cambridgeshire - (2007-11-04)
  [1284] An update on the West Wilts show ... - (2007-07-30)
  [1248] How NOT to oversell a hotel - (2007-06-27)
  [1180] Conjugation - (2007-05-08)
  [1161] A contrast in room rates and facilities - (2007-04-25)
  [1122] Hotel - online feedback forms compared - (2007-03-30)
  [1108] Express service - (2007-03-14)
  [1084] Writing terms and conditions for conferences and other events - (2007-02-17)
  [1048] Getting rid of people - hotel techniques - (2007-01-21)
  [1046] Bounce, bounce, bounce - (2007-01-20)
  [1002] Meet the neighbours - (2006-12-20)
  [988] You should think you're first in a hotel room - (2006-12-15)
  [922] Staying at your own hotel - (2006-11-12)
  [884] Drive time - (2006-10-02)
  [774] Bed and Breakfast, or Hotel? - (2006-06-22)


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Our Melksham Hotel is not quiet - but we are waiting to give you a quiet welcome. Big difference!
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Learning to use existing classes in Perl
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In the garden at Well House Manor
The Information age - not yet truly with us?
Geekmas 2012 - celebrating open source languages such as Perl, PHP and Python
Learning to use existing classes in Perl
A busy day at Well House Manor - so come in and make it even busier!
Our Melksham Hotel is not quiet - but we are waiting to give you a quiet welcome. Big difference!
Traversing a directory in Perl
Training courses - rest of 2012, 2013 and January 2014
Pimms and Croquet in Edwardian Melksham - 8th September 2012 - Food Festival Event
Melksham Community Apple Pressing Day
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This is a page archived from The Horse's Mouth at http://www.wellho.net/horse/ - the diary and writings of Graham Ellis. Every attempt was made to provide current information at the time the page was written, but things do move forward in our business - new software releases, price changes, new techniques. Please check back via our main site for current courses, prices, versions, etc - any mention of a price in "The Horse's Mouth" cannot be taken as an offer to supply at that price.

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